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This Certificate in quality management program provides experienced supervisors and middle managers with the knowledge to introduce a range of quality initiatives and programs in the organization. Learn the principles of ISO 9001 and international quality standards. Learn the principles of quality improvement, including Kaizen, lean 6 Sigma and TQM, and, learn how to manage the human resources, and logistics to successfully implement an improvement program.
On completing the Professional Certificate in Quality Management, you will have acquired the skills and knowledge to enter and succeed in a quality management role in your organization. You will learn the principles of ISO 9001 and international quality standards. You will learn the principles of quality improvement, including Kaizen, lean 6 Sigma and TQM, and learn how to contribute to and manage quality assurance and quality improvement programs. You will also learn how to apply a structured process for the resolution of problems, and how to develop plans for improving quality in operations using Kaizen and other quality improvement techniques. Additionally, you will learn how to measure and evaluate service quality, and how to plan for and lead your team to deliver service excellence.
This program comprises the following courses:
Designed for supervisors and managers new to quality management, or planning the improvement of a quality management system, this course provides a comprehensive introduction to quality management systems, and the contributions the methodologies can make to organizational effectiveness and performance
This course will also provide you with the skills and frameworks to plan for and successfully lead a small scale business improvement initiative, and help you to build a continuous improvement culture in your organization.
Designed for anyone responsible for resolving issues quickly, this Course in the Problem Solving Program will provide an overview of the entire creative problem solving process, as well as introducing key problem solving tools that you can use every day.
The focus of this course is on service quality, and helps managers develop the tools and techniques to evaluate service quality, and set standards and processes in place to both maintain and continually improve the quality of service provided to customers.
This course will help you plan for and execute quality and business improvement projects through the formation and leadership of cohesive improvement teams.
On completion of this program, you will be able:
CPD Certificates – On completion of each course in the program, you will be able to download and print a Course Completion Certificate, detailing your Continuing Professional Development Credits.
Digital Credentials – On successful completion of all your courses, you will receive an email with a link to your Digital Credentials. These will include your Digital Badge and Digital Certificate.
Social Share – You will be able to share your digital credentials on LinkedIn and other social media platforms.
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