Overview

Do you ever feel apprehensive about raising a concern or problem with someone, but know that it will only get worse if you don’t? And do you know how to resolve conflict that has already set in? Can you deal calmly with difficult people, and manage your own emotions as well as theirs? Can you find an outcome that will satisfy everyone?

This Masterclass in managing conflict will equip you with powerful, practical strategies for resolving workplace conflicts (and tiffs at home too!). Learn how to turn challenging conversations with difficult people into a foundation for improved relationships, enhanced morale and increased productivity. This course will also give participants a six-step process that they can use and modify to resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger, the Johari Window, and using the Agreement Frame.

MASTERCLASS DETAILS

• Suitable For: Middle Managers and Professionals seeking to lead commercial and strategic decision making in the business.
• Masterclass Schedule: 3 x 90 Minute Online Lessons (one 90 minute class per week)
• Masterclass Duration: 3 weeks
• Masterclass Delivery: Online Lessons plus access to On-demand courses.
• Online Course Access Duration: 90 days from date of enrolment
• Certification: Masterclass Digital Credentials awarded on completion
• Learning Resources: Comprehensive Learners manual, additional articles and worksheets.

MASTERCLASS CONTENTS

This masterclass comprises the following lessons:

SESSION 1: UNDERSTANDING THE CONFLICT RESOLUTION PROCESS

Lesson 1 – Understanding Workplace Conflict

Lesson 2 – A Conflict Resolution Process

Lesson 3 – Conflict Resolution Styles

Lesson 4 – Dealing with Anger

SESSION 2: DEVELOPING SOLUTIONS

Lesson 5 – Laying the Foundations

Lesson 6 – Create Mutual Understanding

Lesson 7 – Getting to the Root Cause

Lesson 8 – Finding the Solution

SESSION 3: A CONFLICT MANAGEMENT PROCESS FOR THE ORGANIZATION

Lesson 9 – The CIPD Framework

Lesson 10 – Where Resolution fails

Lesson 11 – Wrapping-up

Managing Conflict – Course Evaluation