Description
The Certificate in Operations Management program is designed to enable new and experienced middle managers, to develop the skills and knowledge to manage the operations of a business unit. You will learn how to develop operational plans, develop and control operations budgets, plan for and manage the physical resources (materials, facilities and equipment), and develop and manage workforce plans, and manage risk.
PROGRAM DETAILS
- Level: Middle and Senior Managers
- Courses: 5 (see course details below)
- Learning: On Demand 24/7
- CPD Hours: 100 Hours (each course takes approx. 20 hours to complete)
- Duration: 3 Months
- Certification: GMA Professional Credentials
Key Benefits
On completing the Professional Certificate in Operations Management, you will acquire the skills and knowledge to significantly enhance management of the operation in the organization. You will learn how develop operational plans, optimizing resource allocation and capabilities. You will also learn how develop workforce plans and how to effectively assign resources to optimize efficiency and productivity. Additionally, you will learn how to plan for, procure and manage physical resources across the supply chain, and optimize capacity and equipment utilization. You will also learn how to identify and mange operational risks and apply risk management processes across all operational activities. Finally, you will learn the principles of Agile management, and how to use these to enhance the effectiveness of the operations management role.
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Program Content
This program comprises the following courses:
COURSE 1: DEVELOP AND MANAGE OPERATIONS PLANS
This course is designed for supervisors and managers who manage the work of others and operate within the parameters of a broader strategic and/or business plan. The course provides the guidance and tools with which managers can develop and implement operational plans to ensure that the objectives and strategies outlined in the strategic and/or business plan are met by work teams. On completion of the course, participants will be able to develop complete operational plans, schedule and allocate work to their teams and monitor performance of the team against the plan.
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COURSE 2: MANAGING FOR EFFICIENCY AND EFFECTIVENESS
This comprehensive online management course is designed to help experienced managers improve the efficiency and effectiveness of their team or business unit. The course begins with consideration of the role of managers today, and activities and attributes which define ‘effective management’. We then look at how a manager can contribute to improving efficiency and effectiveness in the team’s operations. You will learn about the core management techniques of planning, organizing, and assigning work to the team, and the directing function, in which managers need to apply a range of leadership styles. You will also frame a personal development plan to continue your learning and accelerate your career in management.
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COURSE 3: MANAGING PHYSICAL RESOURCES
This course is designed for managers responsible for the planning for, acquisition and management of physical resources to support the efficient functioning of service and manufacturing organizations. In the course, you will learn how to identify resource requirements, and evaluate alternative options for obtaining physical resources. You will also learn about best practices in purchasing and managing the availability of physical resources to support operations. This will also involve understanding the processes required for maintenance of resources and the security of supply. In addition, you will learn about systems used to track inventory, the allocation of resources, resource location/history and the utilization of resources to meet agreed operational targets.
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COURSE 4: MANAGING RISK IN THE ORGANIZATION
In this course, managers, and other professionals tasked with managing risk, will learn the practical skills necessary to perform regular risk assessments, treat and control risks, and introduce best practice risk management into their organization. Participants will learn how to apply a range of essential risk management tools, and how to improve decision making through the use of fact-based analysis, and evaluation of risks. In so doing, you will be able to advise on, and make commercial, operational, personnel and other business decisions for which the risks are demonstrably under control.
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COURSE 5: IMPROVING WORKFORCE PRODUCTIVITY
This course is designed for middle and senior managers, and operations professionals seeking to learn techniques and practices to improve the productivity of their teams and establish a continuous focus on increasing efficiency and effectiveness. You will learn how apply planning and workforce management techniques to optimize the use of labor and the use of capital. You will also learn how to help your employees learn and practice the tools, techniques and working processes required to achieve high productivity.
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Skills / Knowledge
On completion of this program, you will be able to:
- Develop comprehensive operational plans
- Align operations with business plans
- Develop aligned team performance plans
- Identify physical resources requirements
- Use capacity planning to inform target setting
- Develop asset utilization targets
- Assess capacity in resource allocation
- Understand how to align procurement with operations planning
- Manage security of resources
- Identify maintenance requirements in operations planning
- Set plans for improving operational efficiency
- develop operational performance measures
- delegate work effectively
- Deploy operational controls to improve accountability
- apply risk management in planning and manage operations
- identify and plan for operational risks
- apply structured risk identification and assessment
- apply appropriate risk treatment to operations
- implement appropriate risk control measures
- identify causes of poor productivity
- measure productivity in the workplace
- apply Hoshin Kanri principles in the workplace
- identify actions to improve workforce productivity
- know how to achieve economies of scale
Certification
Professional Credential Awards
CPD Certificates – On completion of each course in the program, you will be able to download and print a Course Completion Certificate, detailing your Continuing Professional Development Credits.
Digital Credentials – On successful completion of all your courses, you will receive an email with a link to your Digital Credentials. These will include your Digital Badge and Digital Certificate.
Social Share – You will be able to share your digital credentials on LinkedIn and other social media platforms.
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