Description
The Certificate in Effective Supervision is the perfect learning suite for new and aspiring supervisors. Learn how to manage people and work activities effectively, develop cohesive workplace relationships, develop excellent communication skills, and improve your personal effectiveness.
- Level: Team Leaders and First-line Managers
- Courses: 5 (see course details below)
- Learning: On Demand 24/7
- CPD Hours: 80 Hours (each course takes approx. 20 hours to complete)
- Duration: 3 Months
- Certification: GMA Professional Credentials
Key Benefits
On completing the Professional Certificate in Effective Supervision, you will have a strong foundation in the skills and knowledge to enter and succeed in your first supervisory or team leadership role. You will learn how to plan and assign work to your team, and to control the work to ensure successful outcomes. You will also learn basic leadership theory and how to lead and motivate your people to achieve results. Additionally, you will develop the interpersonal communication skills to influence and impress your peers and interact with customers and managers across the organization. You will also learn how to build and maintain effective relationships with people inside and outside the organization to further your career as a manager. Finally, you will learn to plan for and manage employee performance reviews and associated development planning.
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Program Content
This program comprises the following courses:
COURSE 1: FOUNDATIONS IN MANAGEMENT (Plan and Manage Work)
Designed for new supervisors and team leaders, this course will provide you with the knowledge and skills to effectively plan and control the work of your team with confidence and authority.
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COURSE 2: INTERPERSONAL COMMUNICATION SKILLS
This course will help you understand the different methods of interpersonal communication, and provide you with the communication skills and techniques to make a powerful impact, and achieve success in your business relationships..
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COURSE 3: FOUNDATIONS IN LEADERSHIP
This course will enable you to acquire a comprehensive insight into your current leadership capabilities and performance, and to identify the skills and knowledge they need to development to become a truly professional leader.
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COURSE 4: MANAGING EFFECTIVE WORKPLACE RELATIONSHIPS
In this course, you will learn how to apply a wide range of essential skills and techniques to continually improve your relationships, and those of your team, both within the team, and with other stakeholders inside and outside your place of work.
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COURSE 5: MANAGING EMPLOYEE PERFORMANCE
This course will enable you to learn techniques to plan for and manage employee performance, and the communication and other techniques required to manage successful performance interview and employee development planning meetings.
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Skills / Knowledge
On completion of this program, you will be able to:
- Using leadership styles effectively
- Manage Employee Performance
- Manage Employee Under-Performance
- Give feedback on performance
- Develop productive workplace relationships
- Understand and support diversity in the organization
- Resolve conflict in the workplace
- Understand and support cross cultural communication
- Understand the characteristics of effective leadership
- Use a range of leadership styles
- Understand transformational leadership
- Understand situational leadership
- Plan and allocate work
- Organize and delegate work
- Overcome barriers to communication
- Apply active listening techniques
- Apply effective questioning techniques
- Interpret non-verbal communication
- Supervise people effectively
- Set team goals
- Manage with authority
Certification
Professional Credential Awards
CPD Certificates – On completion of each course in the program, you will be able to download and print a Course Completion Certificate, detailing your Continuing Professional Development Credits.
Digital Credentials – On successful completion of all your courses, you will receive an email with a link to your Digital Credentials. These will include your Digital Badge and Digital Certificate.
Social Share – You will be able to share your digital credentials on LinkedIn and other social media platforms.
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