Description
The 24 credit ADVANCED DIPLOMA IN SUPERVISORY MANAGEMENT is an intensive suite of 24 courses, designed to enable new and experienced supervisors and team leaders develop the knowledge with which to successfully manage the efficient operations of a department or business unit. This course forms 100% of the credit requirements for the GMA ACCREDITED SUPERVISOR Qualification.
- Level: Team leaders and new Supervisors
- Courses: 12 (see course details below)
- Learning: On Demand 24/7
- Credits: 24 (2 credits for each course)
- CPD Hours: 240 (each course takes approx. 20 hours to complete)
- Duration: 6 to 9 Months
- Certification: GMA Professional Credentials
Key Benefits
On completing the Advanced Diploma in Supervisory Management, you will have developed a comprehensive range of knowledge and skills to excel in your first-line management role. You will understand the core principles of managing people and know to create and manage an effective work team. In addition, you will know how to conduct and mange sales effectively and conduct effective negotiations. You will understand the basic principles of business, and how to develop business budgets. You will understand the core theories and principles of leadership, and know how to motivate your people to achieve high performance, and develop and maintain cohesive workplace relationships. You will also develop an in-depth understanding of customer service management, and how to solve customer and work related problems successfully. You will also be familiar with the core principles and practices of quality management. Additionally, you will acquire a foundation in human resources management and best practices in managing employees. Finally, you will be qualified as an ACCREDITED EFFECTIVE SUPERVISOR.
DOWNLOAD QUALIFICATION BROCHURE –>
Click on tabs to view program detail….
Program Content
This program comprises the following courses:
MODULE 1: PRINCIPLES OF MANAGEMENT
COURSE 1: FOUNDATIONS IN MANAGEMENT (2 credits)
In this comprehensive course for new front-line managers, you will learn how to set goals and direction, assign and manage work. delegate successfully, control work, and provide leadership, support and management for your team.
VIEW COURSE DETAILS
COURSE 2: MANAGING PERSONAL EFFECTIVENESS (2 credits)
This course introduces the principles of Goal and Time Management, and will enable you to take control of your work and personal lives, applying long and short term goal planning, and learning to control your time and schedules to better achieve their goals.
VIEW COURSE DETAILS
COURSE 3: ESSENTIAL SALES SKILLS (2 credits)
This course is designed for businesses of all sizes, and for those starting out in sales, or for team leaders seeking to develop their sales skills. You will learn how to make effective sales calls, handle buyer objections and close deals successfully.
VIEW COURSE DETAILS
COURSE 4: BUSINESS NEGOTIATING SKILLS
This course provides training in managing business negotiations; how to manage the stages of a negotiation, and gain the outcomes you seek without confrontation.
VIEW COURSE DETAILS
MODULE 3: FINANCIAL MANAGEMENT
COURSE 5: UNDERSTANDING BUSINESS (2 credits)
This course is designed to help new managers get an insight into how businesses are set-up and run, and is especially useful for those taking up a leadership role in a business, or planning to set-up and manage their own businesses.
VIEW COURSE DETAILS
COURSE 6: DEVELOPING BUSINESS BUDGETS (2 credits)
This course is designed for 1st line managers, team leaders and any staff tasked with developing budgets. The course provides guidance, and tools to help you develop budgets for your organization.
VIEW COURSE DETAILS
MODULE 4: LEADERSHIP AND STRATEGY
COURSE 7: FOUNDATIONS IN LEADERSHIP (2 credits)
Designed for first line managers and aspiring team leaders, this course in motivating people will give the knowledge and tools to inspire and encourage your team to achieve more and realize their real performance potential.
VIEW COURSE DETAILS
COURSE 8: MOTIVATING PEOPLE FOR PERFORMANCE (2 credits)
This course provides training in managing business negotiations; how to manage the stages of a negotiation, and gain the outcomes you seek without confrontation.
MODULE 5: OPERATIONS MANAGEMENT
COURSE 9: FOUNDATIONS IN QUALITY MANAGEMENT (2 credits)
Designed for supervisors and managers new to quality management, this course provides a comprehensive introduction to quality management systems, and the contributions the methodologies can make to organizational effectiveness and performance.
VIEW COURSE DETAILS
COURSE 10: FOUNDATIONS IN CUSTOMER SERVICE MANAGEMENT (2 credits)
This course is designed to help front-line managers develop their skills and knowledge in the management of service delivery. This course will provide you with the skills, knowledge and practice to successfully lead a front-line service team.
VIEW COURSE DETAILS
MODULE 6: HUMAN RESOURCES MANAGEMENT
COURSE 11: FOUNDATIONS IN HUMAN RESOURCES MANAGEMENT (2 credits)
This essential course for first-line managers provides an introduction to the range of activities within Human Resources Management, and provides guidance on the effective management of people within an organization.
VIEW COURSE DETAILS
COURSE 12: MANAGING EMPLOYEE PERFORMANCE (2 credits)
This course provides managers with an understanding of performance management, and how to employ a range of communication and people management practices to review performance, provide feedback and assist employees in improving their contributions.
VIEW COURSE DETAILS
Skills / Knowledge
On completion of this program, you will be able to:
- understand the principles of effective leadership
- identify and respond to customer needs
- meet customer expectations
- handle challenging customers
- resolve customer service problems
- understand principles of human resources management
- apply different leadership styles in different situations
- manage personal effectiveness
- prioritize work tasks effectively
- balance work and personal life roles effectively
- write comprehensive business reports
- manage relationships with peers and leaders in the workplace
- manage conflict at work
- build positive relationships with key stakeholders
- conduct successful business negotiations
- apply a range of negotiating technique
- smanage complex sales negotiations
- understand principles of marketing
- understand how to segment customers
- conduct a SWOT analysis
- understand how to develop a marketing budget
- understand the different strategies used to market services and products
- understand principles of quality management
- understand IOS 9001Understand Total Quality Management
- Understand and apply a range of quality improvement techniques
- understand the principles of Human Resources Management
- Understand the basic principles of recruitment
- understand the basic principles of industrial relations management
- understand how to manage bullying and harassment
- Supervise people
- Lead teams
- Develop a cohesive team
- Plan and allocate work
- Delegate work effectively
- Control work activities
- Plan team work
- Motivate team members
Certification
Management Qualification Awards
Assessment – Assessment in this program takes the form of Online-Examinations which are taken at the end of each module. You will have to complete 3 examinations (each exam comprises 60 multiple choice questions) to qualify for the Certificate in Supervisory Management. The Pass-mark for the examinations is 50%. One re-sit is allowed for each examination (if required).
CPD Certificates – On completion of each course in the program, you will be able to download and print a Course Completion Certificate, detailing your Continuing Professional Development Credits.
Digital Credentials – On successful completion of all your courses, you will receive an email with a link to your Digital Credentials. These will include your Digital Badge and Digital Certificate, and your Certification as an ACCREDITED SUPERVISOR.
Social Share – You will be able to share your digital credentials on LinkedIn and other social media platforms.
VIEW CREDENTIAL –>
