Customer Service

Customer Service
Small Business and Owner Business Concept. Young owner of coffee cafe service customer.
This course is designed to help frontline managers develop their skills and knowledge in the management of service delivery. This course will provide you with the skills, knowledge and practice to successfully lead a frontline service team.

£ 79.00

Restaurant manager and his staff in terrace. interacting to head chef in restaurant
Motivated employees are vital to the success of any customer service operation. This course provides team leaders in all service operations with the knowledge, skills and resources to enhance motivation, commitment and performance of their service team

£ 79.00

Annoyed dissatisfied furious businesswoman isolated on pink background shout at vintage phone and working with mouse on computer displeased client complain about bad service, argue on phone concept.
This course provides managers with the tools and resources to better manage customer complaints, , manage difficult customers, and develop the policies and procedures to embed efficient complaints resolution and service recovery in the organization.

£ 79.00

Human Resources Recruitment and People Networking Concept. Modern graphic interface showing professional employee hiring and headhunter seeking interview candidate for future manpower.
This course provides a strategic approach to customer engagement, enabling you to build an integrated organization-wide management system which will improve your firm’s sales process, build customer loyalty, and significantly improve your bottom line.

£ 89.00

47835028 - knob with concept of high service quality (3d render)
This course is designed to help experienced customer service managers evaluate service quality, and develop the processes, practice and systems to improve service quality in their business.

£ 79.00

Small Business and Owner Business Concept. Young owner of coffee cafe service customer.
Designed for staff working in customer service roles, this course will help you identify the needs and expectations of your customers, monitor customer satisfaction, identify service problems and ways to improve service delivery and service quality.

£ 79.00

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