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Customer Service Management

Careers in Customer Service Management

Customer Service Management Qualifications and Credentials

Select a Professional Credential or a Qualification (Accredited Customer Service) career pathway and excel in customer service management. Click on the links below to view the program in detail.

Customer Service Management Courses

Prefer to upskill in specific areas? Then click on one of the Global Certificate course links below to learn more and rapidly develop your expertise in vital service management skill sets.

Course View Course Price Level Action
Foundations in Customer Service Management
Meeting Customer Needs
This course is designed to help first-line managers develop their skills and knowledge and practice to successfully lead a front-line service team, and enable your team to meet customer needs and promote service excellence.
$69
Leading a customer service team
Leading a Customer Service Team
This course is about creating a truly customer focused service team. The course helps you build the alignment and customer focus required to truly accelerate team performance, and helps you build your reputation as a true ‘Service Leader’.
$79
Managing complaints and difficult customers
Managing Complaints and Difficult Customers
This course provides service managers with the tools and resources to better manage customer complaints, , manage difficult customers, and develop the policies and procedures to embed efficient complaints resolution and service recovery in the organization.
$69
Managing Customer Relations
Managing Customer Relations
The Global CRM training course provides the framework for relevant customer engagement through customer relationship management. It provides a strategic approach to customer engagement enabling you to build an integrated organization-wide management system which will improve your firm’s sales process, build customer loyalty, and significantly improve your bottom line.
$79
Managing Service Quality
Managing Service Quality
The focus of this course is on service quality, and helps managers develop the tools and techniques to evaluate service quality, and set standards and processes in place to both maintain and continually improve the quality of service provided to customers.
$69
Attracting and Retaining Customers
Attract and Retain Customers
In this course, you will learn about the core principles of relationship marketing and key account management, and explores techniques and tools to build these capabilities and improve customer retention in your organization.
$79
Promoting innovation and creativity
Promoting Innovation and Creativity
This course introduces innovation processes, and the management skills and knowledge required to support creative thinking, promote suggestion schemes, and manage small scale innovation and improvement in your team.
$69
Managing Stress in the Workteam
Controlling Stress in the Team
Designed for team leaders and supervisors, n this course, you will first examine the causes of stress at work, and evaluate your own levels of stress. You will then examine the management competencies which will help you to minimize and prevent stress within your work team.
$69

FAQ

Got a Question? We're here to help!

A Management Credential from Global Management Academy is awarded for completion of a series of courses across a range of Management Competencies (based on the G-IAM) internationally recognized competency framework.

Candidates first enrol in their chosen level of management, and on completion of a set number of courses qualify for Management Credentials.

A Global Management Academy Professional Credential is awarded for completion of a series of courses within a specific business or management skill set.

On completion of a set number of courses, candidates will qualify for the Professional Management Credentials.

A Global Management Academy Digital credential is the acknowledgement that you have invested time in developing your skills. Global Digital credentials comprise digital badges and certificates, and the technology to promote your achievements, and showcase your knowledge and skills across social media platforms, and with your employer and recruitment platforms.

Global credentials are verifiable using secure blockchain technologies.

On completion of all Global courses, you will be able to download and print a completion certificate.  The Certificate will also detail your acquired CPD hours from the course of study.

 

On completion of your Management Credential Program, you will recieve Digital Certification and a Digital Badge from Global Management Academy on the Accredible.net Blockchain verified digital certification platform. You will be able to share you achievements on multiple social media and career sites.

Learners are free to complete their learning at their own pace. On average, learners take 2 to 3 months to complete a Certificate Program, up to 5 months to complete a Diploma and up to 8 months to complete an Advanced Diploma.

Assessment in GMA Credential programs takes the form of Online-quizzes (normally 3 in each course). Each quiz has a pass mark of 70% and you can take the quizzes as many times as you wish.  

All Global Management Academy courses and programs are delivered through Online Learning through the Global E-Learning Portal. Each course comprises:

  • Online Lectures and interactive learning
  • Online Videos
  • Online Quizzes
  • Downloadable Learning Manuals (80 pages +)
  • Additional downloadable workbooks, articles, and case studies.

Each course in the Global Academy carries a number of credits, which demonstrate the amount of study time you have put into your learning. 1 credit is equal to 10 hours of learning. Therefore, if a course has 2 credits, it will take approximately 20 hours of study to complete.

In addition to the online learning, you will have access to downloadable learning manuals and associated case studies, workbooks and management resources for each course.

You will receive continuous email and phone support from your tutor throughout your program.

YES! Your membership package includes lifetime access to any Digital Credentials you achieve, even if you have ended your Academy subscription. 

If you are not satisfied with your Academy within the first 14 days of purchase, we will refund your money (no questions asked).

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