Courses for First Line Managers

Courses for First Line Managers
Group of Multiethnic Designers Brainstorming
This course introduces the principles of building high performance teams using the Tuckman Model (Forming, Storming, Norming, and Performing), and introduces a range of team building and problems solving techniques.

£ 69.00

Waist up portrait of two Asian factory workers with safety helmet check stock in digital tablet near monitor of industrial machine. Manufacturing industry to produce car parts. Quality assurance (QA).
This course provides a comprehensive introdution to the theory and practice of continuous quality improvement. You will learn how to use a wide range of techniques and tools to analyze, map and improve business proceses, and service quality.

£ 79.00

Young and old male partners shaking hands after signing contracts at group multiracial meeting, senior investor buying startup promising support handshaking entrepreneur, partnership deal concept
This course provides training and a framework for managing business negotiations; how to plan for and control the stages of a negotiation, and gain the outcomes you seek without confrontation.

£ 79.00

Close-up of female hands pushing laptop buttons
This course has been designed specifically for people who are required to write business reports. It helps you develop the skills you need to write persuasive professional reports for use in all business contexts.

£ 69.00

Certificate in Business Communication Skills
Comprising 5 courses (100 hours), the Global CERTIFICATE IN BUSINESS COMMUNICATION SKILLS is designed to help new and practicing first line managers, to rapidly improve their communication skills essential for success in business.

£ 199.00

Certificate in Business Development
Designed for small and new business owners and managers, this program comprises 5 courses which will help you assess your business markets, and identify, evaluate and successfully develop business opportunities, and develop business and marketing plans.

£ 199.00

Certificate in Customer Service Management
Comprising 5 courses, and 100 hours of learning, this program is designed to enable supervisors and managers to review the effectiveness of customer service, and improve the quality of customer service in the organization.  

£ 199.00

Certificate in Effective Supervision
Comprising 5 courses and 100 hours of learning, the GLOBAL Certificate in Effective Supervision is the perfect learning suite for the new and aspiring supervisors, team leaders and first line managers.

£ 199.00

Certificate in Leading Effective Teams
Comprising 5 courses, and 100 hours of learning, this program is the ideal boost for your new career in management. You will learn to effectively lead and manage teams and how to handle meetings, manage stress and conflict and resolve problems at work.

£ 199.00

Certificate in Sales Management
Comprising 5 courses, the Certificate in Sales Management program enables managers to develop the knowledge and skills to successfully manage the sales processes which promote growth and commercial success in the business.

£ 199.00

innovation 12 thumb
This course provides an introduction to innovation processes, and the management skills and knowledge required to to support creative thinking, promote suggestion schemes, and manage small scale innovation and improvement in your team.

£ 69.00

Small Business and Owner Business Concept. Young owner of coffee cafe service customer.
This course is designed to help frontline managers develop their skills and knowledge in the management of service delivery. This course will provide you with the skills, knowledge and practice to successfully lead a frontline service team.

£ 79.00

Young beautiful Asian muslim woman working Service desk consultant customer service staff talking on headset in call center
In this course, you will learn how to develop a plan for a sales campaign which will enable you to mobilize and direct your sales team to acheive and exceed their individual sales targets and incentives.

£ 59.00

Flat Banner Evalution Emotional Intelligence.
This course will give you the tools you need to be emotionally intelligent in your workplace, and will help you to elevate your levels of EI so that you and your team can achieve better results at work.

£ 79.00

Businessman looking into a laptop computer notebook deeply reviewing financial reports for a return on investment or investment risk analysis.
This course is designed for 1st line managers, team leaders and any staff tasked with developing budgets. The courses provides guidance, practical assignments, and numerous tools to help you develop budgets for most types of organization.

£ 79.00

Startup rocket, launch of marketing idea, new company launching . Business development and advanced project. Spaceship flying up to space from earth station. Cartoon vector illustration, banner
This course will help you develop your business proposition, enabling you to evaluate its commercial viability, and identify and plan for the resources and actions you need to develop your business.

£ 59.00

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