This course introduces the principles of building high performance teams using the Tuckman Model (Forming, Storming, Norming, and Performing), and introduces a range of team building and problems solving techniques.
This course provides a comprehensive introdution to the theory and practice of continuous quality improvement. You will learn how to use a wide range of techniques and tools to analyze, map and improve business proceses, and service quality.
This course has been designed specifically for people who are required to write business reports. It helps you develop the skills you need to write persuasive professional reports for use in all business contexts.
Comprising 5 courses (100 hours), the Global CERTIFICATE IN BUSINESS COMMUNICATION SKILLS is designed to help new and practicing first line managers, to rapidly improve their communication skills essential for success in business.
Designed for small and new business owners and managers, this program comprises 5 courses which will help you assess your business markets, and identify, evaluate and successfully develop business opportunities, and develop business and marketing plans.
Comprising 5 courses, and 100 hours of learning, this program is designed to enable supervisors and managers to review the effectiveness of customer service, and improve the quality of customer service in the organization.
Comprising 5 courses and 100 hours of learning, the GLOBAL Certificate in Effective Supervision is the perfect learning suite for the new and aspiring supervisors, team leaders and first line managers.
Comprising 5 courses, and 100 hours of learning, this program is the ideal boost for your new career in management. You will learn to effectively lead and manage teams and how to handle meetings, manage stress and conflict and resolve problems at work.
Comprising 5 courses, the Certificate in Sales Management program enables managers to develop the knowledge and skills to successfully manage the sales processes which promote growth and commercial success in the business.
This course provides an introduction to innovation processes, and the management skills and knowledge required to to support creative thinking, promote suggestion schemes, and manage small scale innovation and improvement in your team.
This course is designed to help frontline managers develop their skills and knowledge in the management of service delivery. This course will provide you with the skills, knowledge and practice to successfully lead a frontline service team.
In this course, you will learn how to develop a plan for a sales campaign which will enable you to mobilize and direct your sales team to acheive and exceed their individual sales targets and incentives.
This course will give you the tools you need to be emotionally intelligent in your workplace, and will help you to elevate your levels of EI so that you and your team can achieve better results at work.
This course is designed for 1st line managers, team leaders and any staff tasked with developing budgets. The courses provides guidance, practical assignments, and numerous tools to help you develop budgets for most types of organization.
Global Management Academy International is proud member of the Global Management Academy family. Global provides online leadership and management training and qualifications to managers worldwide from Australia to Azerbaijan.