This course is designed to help new and aspiring service team leaders develop the skills and knowledge to lead their teams to meet and exceed the expectations of their customers for quality customer service.
This course is designed for 1st line managers, team leaders and any staff tasked with developing budgets. The courses provides guidance, practical assignments, and numerous tools to help you develop budgets for most types of organization.
This course introduces the principles of building high performance teams using the Tuckman Model (Forming, Storming, Norming, and Performing), and introduces a range of team building and problems solving techniques.
This course provides a comprehensive introdution to the theory and practice of continuous quality improvement. You will learn how to use a wide range of techniques and tools to analyze, map and improve business proceses, and service quality.
This course has been designed specifically for people who are required to write business reports. It helps you develop the skills you need to write persuasive professional reports for use in all business contexts.
This course provides an introduction to innovation processes, and the management skills and knowledge required to to support creative thinking, promote suggestion schemes, and manage small scale innovation and improvement in your team.
This course is designed to help frontline managers develop their skills and knowledge in the management of service delivery. This course will provide you with the skills, knowledge and practice to successfully lead a frontline service team.
In this course, you will learn how to develop a plan for a sales campaign which will enable you to mobilize and direct your sales team to acheive and exceed their individual sales targets and incentives.
This course will give you the tools you need to be emotionally intelligent in your workplace, and will help you to elevate your levels of EI so that you and your team can achieve better results at work.
In this course, you will learn how to plan learning and career development for yourself, and for the members of your team. You will learn how to identify training needs, provide support to your people, and evaluate the effectiveness of training.
In this comprehensive course for new front-line manager, you will learn how to set goals and direction, assign and manage work. delegate successfully, control work, and provide leadership, support and management for your team.
This course is designed for businesses of all sizes, and for those starting out in sales, or for team leaders seeking to develop their sales skills. You will learn how to make effective sales calls, handle buyer objections and close deals successfully.
This course introduces the principles and theory used in continuous improvement, including process analysis, Kaizen, and 6 Sigma, and provides you with the tools to successfully introduce a Continuous Quality Improvement program in your organization
In this first course in the Global Leadership Program, you will gain insight into your personal approach to leading people, learn the key theories of leadership, and build a personal leadership development plan.
Global Management Academy UK is proud member of the Global Management Academy International family. Global provides online leadership and management training and qualifications to managers from Australia to Azerbaijan.