Description
The 20 credit ADVANCED CERTIFICATE IN BUSINESS ADMINISTRATION comprises 10 courses, designed to provide newly appointed and aspiring Business Administration supervisor with the knowledge and skills to take up a first-line management role in business administration (Front Desk Manager, Program Manager, Administration Coordinator) within your organization.
On successful completion of this program, candidates will be awarded the CERTIFIED OFFICE MANAGER professional credential.
- Level: New and aspiring team leaders and supervisors in an business administration role.
- Courses: 10 (see course details below)
- Learning: On Demand 24/7
- Credits: 20 (2 credits for each course)
- CPD Hours: 200 (each course takes approx. 20 hours to complete)
- Duration: Up to 9 Months (avg. time to complete 3 to 4 months)
- Certification: Global Certified Professional Credentials
Key Benefits
On completing this Advanced Certificate in Business Administration, you will have acquired the foundation knowledge of finance, people management and business administration to succeed in a supervisory role in an office or business administration in your organization. You will have develop a knowledge of budgeting and cost management, and how to manage resources effectively. You will understand how organizations function, and your key roles and responsibilities as a manager. You will know how to plan the work of your team, and how to manage employee performance and enable high levels of team performance. In addition, you will know how to manage service delivery, and solve problems in the workplace, to ensure high levels of quality and customer satisfaction.
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Program Content
This program comprises the following courses:
Course 1: Understanding Organizations
This course is designed to help new managers better understand their organizations, and how organizations are structured and function. You will be better able to understand how your roles and responsibilities, and how best to help your employees contribute to achieving organizational goals and targets.
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Course 2: Developing and Managing Budgets
In this course you will learn what to include in the different types of budgets, and about budgeting best practice, and alternative budget approaches you may encounter. The course provides guidance, practical assignments, and numerous tools to help you develop budgets for most types of organization.
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Course 3: Managing Service Quality
The focus of this course is on service quality, and helps managers develop the tools and techniques to evaluate service quality, and set standards and processes in place to both maintain and continually improve the quality of service provided to customers.
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Course 4: Foundations in Human Resources Management
This course provides managers and aspiring Human Resource Management professionals with an essential introduction to the scope of HRM, and provides the foundation for good management practice across the organization.
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Course 5: Solving Problems at Work
Designed for anyone responsible for resolving issues quickly, this Course in the Problem Solving Program will provide an overview of the entire creative problem solving process, as well as introducing key problem solving tools that you can use every day
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Course 6: Foundations in Management
Designed for new supervisors and managers, this comprehensive foundations in management course will provide you with the knowledge and skills to effectively plan and allocate work, and control your team with confidence and authority.
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Course 7: Managing Business Meetings
This course in the Managing Meetings is designed to give you the tools you need to initiate and professionally manage your meetings.
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Course 8: Planning and Managing Team-work
This course is designed for managers tasked with setting up teams to plan for and execute complex team activities.
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Course 9: Foundations in Cost Management
This course provides non-finance professional with a comprehensive introduction to the principles of cost classification, costing methods and tools to apply in analyzing and reviewing the costs in your team or business unit. You will also learn a range of techniques to apply to reduce costs and improve profitability.
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Course 10: Managing Employee Performance
This course will enable you to learn techniques to plan for and manage employee performance, and the communication and other techniques required to manage successful performance interview and employee development planning meetings.
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Certification
Professional Credential Awards
CPD Certificates – On completion of each course in the program, you will be able to download and print a Course Completion Certificate, detailing your Continuing Professional Development Credits.
Digital Credentials – On successful completion of all your courses, you will receive an email with a link to your Digital Credentials. These will include your Digital Badge and Digital Certificate.
Social Share – You will be able to share your digital credentials on LinkedIn and other social media platforms.
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