Description
The 24 credit GMA ADVANCED DIPLOMA IN MANAGEMENT is a comprehensive program of 12 courses, designed to provide experienced first line-managers with the to the skills and knowledge with which to enter and excel in Middle Management Roles. The program meets the specifications for the Accredited Manager Qualification from the Institute of Accredited Managers. This program forms 100% of the credit requirements for the GMA ACCREDITED MANAGER Qualification.
- Level: Experienced First-line Managers and new Middle Managers
- Courses: 12 (see course details below)
- Learning: On Demand 24/7
- Credits: 24 (2 credits for each course)
- CPD Hours: 240 (each course takes approx. 20 hours to complete)
- Duration: 6 to 9 Months
- Certification: Global Management Qualifications
Key Benefits
On completing the Advanced Diploma in Middle Management, you will have acquired a comprehensive range of knowledge and skills to succeed in a Middle Management role. You will understand the key principles of team management and know how to manage people effectively to realize their full potential and improve performance of the work unit. You will also understand the core principles of financial management and contribute effectively to budget planning and financial decision making for the business unit. In addition, you will be familiar with the core principles of marketing and how to promote the products and services of the business. As a middle manager you will need to develop leadership skills, and on completion of the leadership module, you will have developed your emotional intelligence, know how to apply a range of leadership styles in different organizational contexts. Additionally, you will acquire the skills to manage the quality of service operations and how to plan and manage projects in the workplace. Finally, you will have developed a broad understanding vital human resources management principles and practices including managing employee performance and employee development. On completion, you will be qualified as an ACCREDITED MIDDLE MANAGER.
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Program Content
This program comprises the following courses:
MODULE 1: PRINCIPLES OF MANAGEMENT
COURSE 1: DEVELOP AND LEAD HIGH-PERFORMANCE TEAMS (2 credits)
Designed for experienced team leaders, this course is about taking your team to the next level. The course helps you build alignment and business focus required to accelerate team performance, and helps you build your reputation as a ‘Performance Leader’.
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COURSE 2: EFFECTIVE DELEGATION AND EMPOWERMENT (2 credits)
On completion of this course, you will be able to improve productivity and efficiency in your business unit, through effective, intelligent and planned delegation of work and business activities.
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MODULE 2: FINANCIAL MANAGEMENT
COURSE 3: FOUNDATIONS IN FINANCIAL MANAGEMENT (2 credits)
Designed for managers in non-financial roles, this course will equip you with the knowledge to interpret financial statements, and to participate with confidence in the financial planning of the organization.
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COURSE 4: BUDGETARY PLANNING AND CONTROL (2 credits)
Designed for Middle Managers, this course will help you take more control over the budgeting process, and identify ways in which you can ensure your budgeting and reporting processes work for your business unit, and enhance business performance.
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MODULE 3: MARKETING AND SALES
COURSE 5: FOUNDATIONS IN MARKETING (2 credits)
This course is designed to provide middle managers and new marketing professionals with an understanding of the key principles of marketing, and how they can be applied to your business.
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COURSE 6: PROMOTING PRODUCTS AND SERVICES (2 credits)
This practical course will give the knowledge to select the best marketing and promotional options for your business, plan for and buy in the services which will bring your business to the attention of your target markets, and build your image and brand. —
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MODULE 4: LEADERSHIP AND STRATEGY
COURSE 7: DEVELOP YOUR LEADERSHIP STYLES (2 credits)
The course helps experienced managers understand the leadership styles used in their organization, and to develop a range or leadership styles, and apply these to differing work contexts and demands.
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COURSE 8: UNDERSTANDING ORGANIZATIONS (2 credits)
This course is designed to help experienced first-line managers to better understand their organizations, and their roles and responsibilities, and how best to help their employees contribute to organizational goals and targets.
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MODULE 5: OPERATIONS MANAGEMENT
COURSE 9: MANAGING SERVICE QUALITY (2 credits)
This course is designed to help experienced customer service managers evaluate service quality, and develop the processes, practice and systems to improve service quality in their business.
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COURSE 10: MANAGING PROJECTS IN THE ORGANIZATION (2 credits)
This course is designed for managers tasked with managing small to medium scale business projects, and provides a comprehensive introduction to the concepts, methods and techniques of project management.
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MODULE 6: HUMAN RESOURCES MANAGEMENT
COURSE 11: MANAGING DISCIPLINE AND GRIEVANCES (2 credits)
This course is designed for first line and aspiring first line managers, and provides comprehensive guidance and practical knowledge in how to manage and maintain discipline in the workplace.
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COURSE 12: MANAGING EMPLOYEE DEVELOPMENT (2 credits)
This course in Managing Employee Development will managers and leaders the tools and the knowledge to develop the capabilities of your team to better meet the growth needs of the business, while improving the motivation of your team members.
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Skills / Knowledge
On completion of this program, you will be able to:
- Manage people for performance
- set goals and objectives for the team
- Understand management by objectives
- Set motivating goals
- Establish management controls
- Manage team accountability
- Give effective feedback on performance
- Solve difficult problems at work
- Make informed business decisions
- Conduct root cause analysis
- Use breakthrough thinking techniques
- Plan and executive solutions to problems
- Apply a range of leadership styles
- Understand and apply situational leadership
- Understand Transformational Leadership
- Measure customer satisfaction
- Develop customer service standards
- Monitor service quality
- Know how to improve service delivery
- Plan budgeting processes
- Report on budget performance
- Monitor budget implementation
- Manage the budgeting process in a business unit
- Communicate successfully in a wide range of business situations
- Interpret non-verbal communication
- Apply persuasion techniques
- Apply effective listening skills
- Understand tone and formality in written communication
- Plan for meeting stakeholder needs
- Understand the external business environment
- Conduct a PESTEL analysis
- Understand management roles in financial management
- Analyze and interpret an income statement
- Analyze and interpret a balance sheet statement
- Analyze and interpret a cash flow statement
- Identify resource requirements in the organization
- Understand capacity in resource planning
- Understand the role of materials planning in
- systems for the storage and allocation of resources
- Apply techniques for managing the security of resources
- Apply techniques for the maintenance and safes use of equipment
- Develop strategies for the improvement of resource management
Certification
Management Qualification Awards
Assessment – Assessment in this program takes the form of Online-Examinations which are taken at the end of each module. You will have to complete 3 examinations (each exam comprises 60 multiple choice questions) to qualify for the Certificate in Supervisory Management. The Pass-mark for the examinations is 50%. One re-sit is allowed for each examination (if required).
CPD Certificates – On completion of each course in the program, you will be able to download and print a Course Completion Certificate, detailing your Continuing Professional Development Credits, and your certification as an ACCREDITED MIDDLE MANAGER.
Digital Credentials – On successful completion of all your courses, you will receive an email with a link to your Digital Credentials. These will include your Digital Badge and Digital Certificate.
Social Share – You will be able to share your digital credentials on LinkedIn and other social media platforms.
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