Description
The Global Certificate in Business Communication Skills is designed to help newly appointed and practicing first line managers, rapidly develop the communication skills essential for success in all areas of management, including interpersonal skills, giving presentations, chairing meetings, conducting negotiations and writing effectively.
- Level: Team Leaders and First-line Managers
- Courses: 5 (see course details below)
- Learning: On Demand 24/7
- CPD Hours: 100 Hours (each course takes approx. 20 hours to complete)
- Duration: 3 Months
- Certification: GMA Professional Credentials
Key Benefits
On completing the Professional Certificate in Business Communication Skills, you will acquire the communication skills and knowledge to fast track your career in management. You will develop the interpersonal communication skills to interact with staff, customers and the business community with confidence. In particular, you will have developed your skills in writing for business, giving presentations and managing business meetings across a wide variety of business contexts, and will have established your reputation for clarity, confidence and professionalism.
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Program Content
This program comprises the following courses:
COURSE 1: MAKING PROFESSIONAL PRESENTATIONS
This course will provide you with the knowledge on how to prepare and plan for different types of presentations, how to develop content which will engage you audience, and how to deliver public speeches in a confident and assured manner.
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COURSE 2: INTERPERSONAL COMMUNICATION SKILLS
This course will help you understand the different methods of interpersonal communication, and provide you with the communication skills and techniques to make a powerful impact, and achieve success in your business relationships..
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COURSE 3: MANAGING MEETINGS
This course in the Managing Meetings is designed to give you the tools you need to initiate and professionally manage your meetings. You will learn planning and leading techniques that will give you the confidence to run a meeting that will engage your attendees and leave a positive and lasting impression. You will also learn how to chair a meeting to achieve your objectives, and ensure your attendees leave with a positive and lasting impression of your meeting.
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COURSE 4: EFFECTIVE NEGOTIATION SKILLS
In this course, you will learn how to apply a wide range of essential skills and techniques to continually improve your relationships, and those of your team, both within the team, and with other stakeholders inside and outside your place of work.
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COURSE 5: WRITING FOR BUSINESS
This course provides an essential foundation in the skills of writing in today’s business world. You will learn how to structure, organize, and use appropriate language to present your emails, letters and memos to achieve maximum impact with your readers.
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Skills / Knowledge
On completion of this credential program, you will be able to:
- Understand interpersonal communication models
- Overcome barriers to communication
- Apply active listening techniques
- Apply non-verbal communication techniques
- Apply effective questioning techniques
- Plan for team meetings
- Chair effective team meetings
- Control a meeting effectively
- Take the minutes of meetings
- Manage business negotiations
- Conducting negotiating sessions effectively
- Deal with challenges in negotiations
- Close negotiations effectively
- Write effective business letters and emails
- Describe charts and graphs in written communication
- Plan and structure presentations
- Deliver a presentation effectively
- Develop compelling PowerPoint presentations
- Overcome nervousness in presentations
Certification
Professional Credential Awards
CPD Certificates – On completion of each course in the program, you will be able to download and print a Course Completion Certificate, detailing your Continuing Professional Development Credits.
Digital Credentials – On successful completion of all your courses, you will receive an email with a link to your Digital Credentials. These will include your Digital Badge and Digital Certificate.
Social Share – You will be able to share your digital credentials on LinkedIn and other social media platforms.
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