Certificate in Lean Service Improvement

The Global CERTIFICATE IN LEAN SERVICE IMPROVEMENT provides experienced operations managers and quality professionals with the knowledge to make the business case for, plan for and successfully implement a Lean Improvement program in a service context.
Certificate in Lean Service Improvement

Description

PROGRAM OVERVIEW

The Global CERTIFICATE IN LEAN SERVICE IMPROVEMENT PROGRAM iprovides experienced operations managers and quality professionals with the knowledge to make the business case for, plan for and successfully implement a Lean Improvement program in a service context.

The program comprises 3 comprehensive Level 5 courses developed for middle managers and quality professionals from both commercial and public-sector organizations.

LEARNING FORMAT

The program is delivered through:

  • Online Learning through the Global E-Learning Portal (participants have access to the portal for 6 months from the date of registration).
  • Assessment comprising short on-line quizzes for each course. No formal written assessment is required.
  • Participants must complete all 5 of the courses in the program to qualify for the certificate.
  • Each course takes approximately 20 hours to complete.
  • Tutor Support is available through email, web conferencing and phone, throughout your program.

LEARNING RESOURCES

When you enrol in a Global course, you get immediate access to our E-Learning Portal. Online courses contain:

  • Online presentations
  • Online quizzes
  • Online self-assessments
  • Online Case Studies
  • Online videos
  • Downloadable learning manual (100 pages +) / workbooks / additional articles and Excel worksheets.

PROGRAM CONTENT

The courses in this program include:

Course 1: Planning a Lean Improvement Program

  • Unit 1: Getting Started
  • Unit 2: Understanding Continuous Improvement
  • Unit 3: Understanding Process
  • Unit 4: Process Variation and Control
  • Unit 5: Improving Processes
  • Unit 6: Understanding 6 Sigma
  • Unit 7: Understanding lean
  • Unit 8 Understanding the 7 Wastes
  • Unit 9: Using 5S
  • Unit 10: Using JIT
  • Unit 11: Value Steam Mapping
  • Unit 12: Assessing your Organization’s Readiness
  • Unit 13: Planning an Improvement program
  • Unit 14: Wrapping-up

Course 2: Making the Business Case  for a Lean Improvement Program

  • Unit 1: The need for a business case.
  • Unit 2: Business Case in Project Management.
  • Unit 2: The attributes of an effective business case.
  • Unit 3: The 4 Step business Case model.
  • Unit 4: Assessing and Defining the Business Need
  • Unit 5: Identifying viable solution options
  • Unit 6: Evaluating Solution options
  • Unit 7: Making the Financial Case
  • Unit 8: Cost Benefit Analysis
  • Unit 9: Risk Assessment
  • Unit 10: NPV, IRR and ROI to inform decisions
  • Unit 11: Presenting the Recommended Solution
  • Unit 12: Managing the Investment
  • Unit 13: Wrapping-up

Course 3: Implmenting a Lean Improvement Program

  • Unit 1: Getting Started
  • Unit 2: Scoping the Improvement Project
  • Unit 3: Using the DMAIC Framework
  • Unit 4: Setting up the Improvement Project Budget
  • Unit 5: Setting-up the Improvement Team
  • Unit 6: Setting up the Team Charter
  • Unit 7: Developing the Team Work Plan
  • Unit 8: Managing Risk
  • Unit 9: Assigning Work.
  • Unit 10: Communicating the Work Plan
  • Unit 11: Monitoring and Reporting Progress
  • Unit 12: Evaluating Outcomes
  • Unit 13: Improvement Project Close-out
  • Unit 14: Wrapping-up

ADMISSION REQUIREMENTS

There are no formal entry requirements for this program. Candidates will normally be working as a middle manager, or qualty professional.

PROGRAM DURATION

Learners have 6 months from the date of enrolment to complete the Certificate Program.

ASSESSMENT

Assessment in this program takes the form of Online-quizzes (normally 3 in each course). Each quiz has a pass mark of 70% and you can take the quizzes as many times as you wish.

6 REASONS TO ENROL IN THIS PROGRAM NOW!

  • You get a Management Certificate which is recognized worldwide.
  • All Global courses are iPad and Mobile device compatible
  • You get real value for money (E-learning costs a fraction of conventional learning).
  • You can get started immediately.
  • You can learn at your own pace, at home, at work, in the park, anywhere you choose.
  • You will have excellent support from a dedicated coach throughout the program.

CERTIFICATION: Global Management Academy Parchment Certificate (mailed)

DELIVERY: On-line with email, skype and phone support as required.

RESOURCES: Downloadable Learners manuals for each course, additional articles, workbooks, and worksheets.

ILM QUALIFICATIONS

Candidates can elect to upgrade their Global Certificate to an ILM qualification by completing written assignments for each of the courses in the program. Contact us for more information.

Payments options are available at checkout.

Payment PathAt CheckoutMonthly
Instalment
Monthly
Payments
Total
Pay in Full£ 290.00--£ 290.00
4 Monthly Payments£ 75.40£ 75.40x 3£ 301.60

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Certificate in Lean Service Improvement

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