Description
In today’s fast-paced and diverse workplace, managing conflict, bullying, and harassment is not just a priority but a necessity. Left unchecked, these issues can spiral into toxic environments, where low morale, absenteeism, and high turnover become the norm. Unresolved conflict or failure to address bullying and harassment can also lead to serious legal repercussions, damage to the organization’s reputation, and financial losses.
The Professional Certificate in Managing Conflict, Bullying and Harassment in the Workplace provides supervisors and managers with essential tools and strategies to handle these challenges proactively and confidently. You will learn how to prevent and resolve conflicts, identify and address harmful behaviors, and foster a culture of respect and inclusion.
- Level: First-Line and Middle Managers, and H-R Professionals
- Courses: 2 (see course details below)
- Learning: On Demand 24/7
- CPD Hours: 40 Hours (each course takes approx. 20 hours to complete)
- Duration: 3 Months
- Certification: GMA Professional Credential
Key Benefits
On completing the Professional Certificate in Managing Conflict, Bulling and Harassment in the Workplace, you will quickly develop the knowledge, skills and techniques to apply to address workplace conflicts You will learn how to turn challenging conversations with difficult people into a foundation for improved relationships, enhanced morale and increased productivity. learn crucial You will also learn how to deal with bullying and anger, and how to diffuse volatile situations and prevent workplace violence. Additionally, you will learn how to identify possible harassment, and how to assist and support your team members who have been victims of harassment, and the actions and processes to apply to deal with bullying and harassment cases, which may require escalation to H-R and beyond.
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Program Content
This program comprises the following courses:
COURSE 1: MANAGING CONFLICT AT WORK
This course in Managing Conflict will equip you with powerful, practical strategies for preventing and resolving workplace conflicts and creating a more cohesive and productive workplace.
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COURSE 2: MANAGING BULLYING AND HARASSMENT
This comprehensive course provides managers and HR professionals with the knowledge and skills to effectively identify, prevent, and address bullying and harassment, ensuring a safe and respectful workplace.
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Skills / Knowledge
On completion of this program, you will be able to:
- Understand the causes of conflict in the workplace
- Understand the types of conflict occurring in the workplace
- Know how to apply a structured conflict resolution process
- Apply a range of conflict resolution styles
- Use the Kilman Resolution model to problems
- Apply root cause analysis
- Deal with anger and manage angry people
- Apply the CIPD framework to develop conflict management policy and procedures
- Know the steps to take to take following failure to resolve workplace conflicts.
- Recognize incidents of different types of harassment and their impact in the workplace.
- Respond appropriately to harassment complaints in the workplace.
- Support employees who have experienced harassment.
- Manage employees accused of bullying in the workplace.
- Apply and communicate policy related to bullying and harassment.
- Conduct investigations of cases of bullying and / or harassment.
- Conduct an organization risk assessment.
Certification
Professional Credential Awards
CPD Certificates – On completion of each course in the program, you will be able to download and print a Course Completion Certificate, detailing your Continuing Professional Development Credits.
Digital Credentials – On successful completion of all your courses, you will receive an email with a link to your Digital Credentials. These will include your Digital Badge and Digital Certificate.
Social Share – You will be able to share your digital credentials on LinkedIn and other social media platforms.
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