Description
For managers, one of the most challenging aspects of the work is managing employee performance and the performance review meeting. These short face-to-face interviews are so often the source of conflict, and lasting disappointment, that many managers seek to avoid it altogether. But performance Management is (and should be be) much more than an annual meeting with your people. Performance Management, when done well, involves a much wider and ongoing process of helping your people achieve their potential, while contributing towards the overall success of the organization.
The Professional Certificate in Managing Employee Performance and Development provides team leaders, managers and middle managers with the knowledge and skills to plan for and manage employee performance on a continuous basis, and also, importantly, and how to help your employees manage their individual development. You will also learn how to coach employees in the workplace, and how to use these skills to plan for and deliver coaching programs for your work team. In so doing, you will be increasing morale, commitment and productivity, and making your work more rewarding!
- Level: Team Leaders, First-line and H-R professionals
- Courses: 3 (see course details below)
- Learning: On Demand 24/7
- CPD Hours: 60 Hours (each course takes 12 to 20 hours to complete)
- Duration: 4 Months
- Certification: GMA Professional Credential
Key Benefits
On completing the Professional Certificate in Managing Employee Performance and Development, you will learn techniques to plan for and manage employee performance, and the communication and other techniques required to manage the performance interviews. You will learn how to handle performance review discussions with employees with confidence, and control discussions which encounter disagreement and confrontation and counsel employees with performance problems. In addition, you will learn how to build the capabilities of your people in alignment with organization needs, but also help you inspire, motivate and challenge your people to realize their full potential. You will learn about the tools and techniques for assessing training and development needs, and the resources available to you, both inside and outside your organization to do this. You will also learn about the range of development options available, and how to develop specific growth plans for individuals and teams. In addition, you will learn how to develop your skills in workplace coaching, and in so doing enhance your profile and reputation in the organization.
PROGRAM CONTENT
This program comprises the following courses:
COURSE 1: MANAGING EMPLOYEE PERFORMANCE
This course will enable you to learn techniques to plan for and manage employee performance, and the communication and other techniques required to manage successful performance interview and employee development planning meetings.
COURSE 2: MANAGING INDIVIDUAL DEVELOPMENT
This course will help you build the capabilities of your people in alignment with organization needs, but also help you inspire, motivate and challenge your people to realize their full potential. You will learn about the tools and techniques for assessing training and development needs, and the resources available to you, both inside and outside your organization to do this. You will also learn about the range of development options available, and how to develop specific growth plans for individuals and teams
COURSE 3: WORKPLACE COACHING SKILLS
This course provides team leader, managers and H-R professionals with the essential toolkit of coaching skills. You will learn how to apply a comprehensive range of tools to plan, and deliver coaching to your team, and to individuals across different roles and management levels. In addition, you will also learn how to evaluate outcomes of coaching, and how to evaluate your own effectiveness as a coach.
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SKILLS AND KNOWLEDGE
On completion of Certificate in Managing Employee Performance program, you will be able to:
- Plan for Performance Review Discussions effectively
- Manage Employee Performance Reviews
- Provide effective feedback and guidance
- Manage Employee Under-Performance effectively
- Develop productive workplace relationships
- Counsel employees effectively
- Apply techniques to prevent future performance problems.
- Motivate and enrich the employee experience through learning and development
- Assist employees in developing their career plans
- Conduct individual development need assessments.
- Understand individual learning styles
- Assist employees in developing learning plans
- Follow-up and evaluate learning
- Effectively justify the investment spend in learning and development.
- Plan for and deliver coaching to employees within the workplace.
- Apply effective listening, question and feedback skills in coaching employees.
- Identify individual learner’s development needs and develop coaching plans.
- Provide ongoing support to individuals in their development programs.
- Evaluate the outcomes of coaching practice.
- Review and evaluate own coaching practice.
