Description
PROGRAM OVERVIEW
The Global CERTIFICATE IN MANAGING TEAM OPERATIONS is designed to help newly appointed and practising first line supervisors and managers, tasked with planning for and controlling the operations of the business unit.
The program provides learning in a range of key operational management skills and knowledge, and will help managers control team operatiosn and improve operational effectiveness and efficiency.
LEARNING FORMAT
The program is delivered through:
- Online Learning through the Global E-Learning Portal (participants have access to the portal for 6 months from the date of registration).
- Assessment comprising short on-line quizzes for each course. No formal written assessment is required.
- Participants must complete all 5 of the courses in the program to qualify for the certificate.
- Each course takes approximately 20 hours to complete.
- Tutor Support is available through email, web conferencing and phone, throughout your program.
LEARNING RESOURCES
- When you enrol in a Global course, you get immediate access to our E-Learning Portal. Online courses contain:
- Online presentations
- Online quizzes
- Online self-assessments
- Online Case Studies
- Online videos
- Online Virtual Tutor commentary
- Downloadable learning manual (100 pages +) / workbooks / additional articles.
PROGRAM CONTENT
The content of the CERTIFICATE IN MANAGIGN TEAM OPERATIONS has been carefully chosen to provide a comprehensive and highly practical training in communication skills to help your advance your career in management.
COURSE 1: UNDERSTANDING OPERATIONS MANAGEMENT
The content of this course includes:
- Unit 1: Getting Started
- Unit 2: Understanding Operations
- Unit 3: The Planning Function
- Unit 4: Developing the Operations Plan
- Unit 5: Contingency Plans
- Unit 6: Resource Planning
- Unit 7: Workforce Planning
- Unit 8: Production Planning and Scheduling
- Unit 9: Workforce Scheduling
- Unit 10: Control – Monitoring and Review
- Unit 11: Wrapping-up
COURSE 2: BUILDING AN EFFECTIVE TEAM
The content of this course includes:
- Unit 1: Getting Started
- Unit 2: Defining an Effective Team
- Unit 3: Understanding Team Roles
- Unit 4: Building a Cohesive Team
- Unit 5: 4 Steps to Team Building
- Unit 6: Setting Team Goals
- Unit 7: The Storming Stage
- Unit 8: The Norming Stage
- Unit 9: The Performing Stage
- Unit 10: Communication and Team Effectiveness
- Unit 11: Wrapping-up
COURSE 3: ORGANIZING AND DELEGATING
The content of this course includes:
- Unit 1: Getting Started
- Unit 2: The Functions of Management
- Unit 3: Understanding Delegation
- Unit 4: Preparing to Delegate
- Unit 5: Knowing Who and What
- Unit 6: Briefing for Effective Delegation
- Unit 7: Progress and Support
- Unit 8: Evaluation and Learning
- Unit 9: Barriers to delegation
- Unit 10: Wrapping-up
COURSE 4: MANAGING MATERIALS AND EQUIPMENT
The content of this course includes:
- Unit 1: Getting Started
- Unit 2: Understanding Resources
- Unit 3: Purchasing and Materials Planning
- Unit 4: Stock Control and Inventory
- Unit 5: Storing and Allocating Materials
- Unit 6: Managing Equipment - Purchasing
- Unit 7: Managing Equipment – Storing and Allocating Equipment
- Unit 8: Maintenance
- Unit 9: Ensuring the Safe use of Resources
- Unit 10: Managing Resource Use
- Unit 11: Improving Resource Management
- Unit 12: Wrapping-up
COURSE 5: MOTIVATING PEOPLE AT WORK
The content of this course includes:
- Unit 1: Getting Started
- Unit 2: Understanding Motivation
- Unit 3: Basic Motivation Theory
- Unit 4: Maslow's Hierarchy of Needs
- Unit 5: Herzberg's Motivation Theory
- Unit 6: Theory X and Theory Y
- Unit 7: Expectancy Theory
- Unit 8: Goal Setting and Motivation
- UNitb 9: Personality and Motivation
- Unit 10: Motivation and Engagement
- Unit 11: Applying the Theory
- Unit 12: Wrapping-up
ADMISSION REQUIREMENTS
There are no formal entry requirements but participants will normally be practising supervisors or managers with the opportunity to analyse their business environment and their personal leadership experiences.
PROGRAM DURATION
Learners are free to complete the program at their own pace. Each course in the program will take approximately 20 hours to complete. Learners will have 6 months from the date of enrolment to complete the program.
ASSESSMENT
Assessment in this program takes the form of Online-quizzes (normally 3 in each course). Each quiz has a pass mark of 70% and you can take the quizzes as many times as you wish.
CERTIFICATION
On completion of the program, all participants will be sent a Global Management Academy Parchment Certificate.
ILM QUALIFICATIONS
Candidates can elect to upgrade their Global Certificate to an ILM qualification by completing written assignments for each of the courses in the program. Contact us for more information.
