Description
The Global Professional Certificate in Public Sector Management provides professionals working in the public and not-for-profit sectors with a comprehensive foundation in the management skills and knowledge required to successfully manage people and organizations within the non-commercial sectors. Gain the expertise and knowledge to enter and succeed in a management role in the public sector.
- Level: New and aspiring Middle Managers in the Public Sector
- Courses: 4 (see course details below)
- Learning: On Demand 24/7
- CPD Hours: 80 Hours (each course takes approx. 20 hours to complete)
- Duration: 3 Months
- Certification: GMA Professional Credential
Key Benefits
On completing the Professional Certificate in Public Sector Management, you will have developed an understanding of the contextual factors shaping decision making and delivery of services in the public sector, and how to identify the needs and interests of stakeholder groups. You will understand the legal factors influencing decision making, and the need to manage compliance within the legislative context. You will also know techniques to use to manage community relations, how to contribute effectively to financial decision making, and how to manage your people to ensure optimal service delivery to the community you serve.
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Program Content
This program comprises the following courses:
COURSE 1: EFFECTIVE MANAGEMENT IN THE PUBLIC SECTOR
This course provides a comprehensive foundation in the management context for the public sector, and the adaptation of management practices to be fit the public and non-profit sector contexts. You will learn how to plan the work of your people, how to delegate and empower your teams through the use of proven tools and technique. You and to enhance team motivation, and commitment to delivering results.
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COURSE 2: FOUNDATIONS IN ACCOUNTING
This comprehensive course is designed for managers and staff who require a detailed understanding of accounting – including non-financial managers and executives, budget holders, accounts personnel and support staff working with accounts. Managers in the Public Sector today need to understand Finance. This involves moving beyond budgeting, and acquiring an understanding of the key concepts involved in the organization’s financial decision making.
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COURSE 3: LEAD AND MANAGE GOVERNANCE IN THE PUBLIC SECTOR
This course provides a comprehensive introduction to the principles and practices of effective governance, and provides practical techniques to apply to understand the roles, responsibilities and undertakings of governing bodies in organizations. You will learn how to shape and influence governance structures and practices and board needs and expectations.
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COURSE 4: MASTERING LEADERSHIP
‘Mastering Leadership’ is the essential toolkit for managers seeking to enter senior leadership roles in their organizations. This comprehensive course walks the manager through the evolution of leadership as we know it today, and the most well-known leadership theories in use by successful companies across the world.
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Skills / Knowledge
On completion of this program, you will be able to:
- Using leadership styles effectively
- Manage Employee Performance
- Manage Employee Under-Performance
- Give feedback on performance
- Develop productive workplace relationships
- Understand and support diversity in the organization
- Resolve conflict in the workplace
- Understand and support cross cultural communication
- Understand the characteristics of effective leadership
- Use a range of leadership styles
- Understand transformational leadership
- Understand situational leadership
- Plan and allocate work
- Organize and delegate work
- Overcome barriers to communication
- Apply active listening techniques
- Apply effective questioning techniques
- Interpret non-verbal communication
- Supervise people effectively
- Set team goals
- Manage with authority
Certification
Professional Credential Awards
CPD Certificates – On completion of each course in the program, you will be able to download and print a Course Completion Certificate, detailing your Continuing Professional Development Credits.
Digital Credentials – On successful completion of all your courses, you will receive an email with a link to your Digital Credentials. These will include your Digital Badge and Digital Certificate.
Social Share – You will be able to share your digital credentials on LinkedIn and other social media platforms.
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