Description
The 10 credit CERTIFICATE IN SUPERVISORY MANAGEMENT is an intensive suite of 5 courses, designed to enable new and experienced supervisors and team leaders develop the knowledge with which to successfully manage the efficient operations of a department or business unit. This course forms 10 credits of the GMA ACCREDITED SUPERVISOR Qualification.
- Level: Senior Managers
- Courses: 5 (see course details below)
- Learning: On Demand 24/7
- Credits: 10 (each course takes approx. 20 hours to complete)
- Duration: 3 Months
- Certification: GMA Professional Credentials
Key Benefits
On completing the Certificate in Supervisory Management, you will have developed a foundation of knowledge and skills to enter a first-line management role. You will understand the core principles of managing people and know to create and manage an effective work team. In addition, you will understand the basic principles of business, and how to develop and manage business budgets.
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Program Content
This program comprises the following courses:
MODULE 1: PRINCIPLES OF MANAGEMENT
COURSE 1: FOUNDATIONS IN MANAGEMENT (2 credits)
In this comprehensive course for new front-line managers, you will learn how to set goals and direction, assign and manage work. delegate successfully, control work, and provide leadership, support and management for your team.
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COURSE 2: BUILDING AN EFFECTIVE TEAM (2 credits)
This course introduces the principles of building high performance teams using the Tuckman Model (Forming, Storming, Norming, and Performing). You will learn how to apply this model, and how to develop a cohesive and goal focused team.
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COURSE 3: MANAGE PERSONAL EFFECTIVENESS (2 credits)
This course in Managing Personal Effectiveness will help you take much greater control over many aspects of your job and their environment, plan and manage your time, manage stress, become much more assertive, and help you make appropriate choices and responses to achieve your personal desires.
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MODULE 2: MARKETING AND SALES
COURSE 4: FOUNDATIONS IN MARKETING (2 credits)
This course is designed to provide first line managers with an understanding of the key principles of marketing, and how they can be applied to your business.
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COURSE 5: BUSINESS NEGOTIATING SKILLS
This course provides training in managing business negotiations; how to manage the stages of a negotiation, and gain the outcomes you seek without confrontation.
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Skills / Knowledge
On completion of this program, you will be able to:
- understand the principles of effective leadership
- identify and respond to customer needs
- meet and exceed customer needs
- handle challenging customers
- resolve customer service problems
- Delegating work effectively
- Plan and allocate work
- Control work activities effectively
- Give effective feedback to employeees
- Manage with authority
- Plan and manage your time effectively
- Prioritize work activities
- Set personal goals
- Overcome procrastination
- Deal with interruptions
- Build effective teams
- Develop cohesive teams
- Provide team leadership
- Plan team work
- Motivate team members
- Apply Belbin’s team roles
Certification
Management Qualification Awards
Assessment – Assessment in this program takes the form of Online-Examinations which are taken at the end of each module. You will have to complete 2 examinations to qualify for the Certificate in Supervisory Management.
CPD Certificates – On completion of each course in the program, you will be able to download and print a Course Completion Certificate, detailing your Continuing Professional Development Credits.
Digital Credentials – On successful completion of all your courses, you will receive an email with a link to your Digital Credentials. These will include your Digital Badge and Digital Certificate.
Social Share – You will be able to share your digital credentials on LinkedIn and other social media platforms.
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