Description
Having high levels of emotional intelligence (EI) can give you a real advantage in today’s competitive working environment. Emotional intelligence is all about your ability to recognize and understand your emotions and your skill at managing and dealing with other people’s emotional states. Put simply, it is the ability to problem solve with or without emotion. An individual with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. Developing emotional intelligence will help you build stronger relationships, succeed at work, and achieve your career and personal goals.
This course will give you the tools you need to be emotionally intelligent in your workplace, and will help you to elevate your levels of EI so that you can achieve better results at work.
COURSE DETAILS
- Suitable For: Middle Managers
- Course Duration: 20 Hours
- Access Duration: 90 days from date of enrolment
- Certification: Download your Certificate on completion
- Additional Resources: Download comprehensive Learners manual, additional articles and worksheets.
COURSE CONTENT
This course comprises the following lessons:
Lesson 1 – Getting Started
Video – A Lack of Emotional Intelligence
Video – Feedback
SECTION 1: UNDERSTANDING EI THEORY
Lesson 2 – Understanding Emotional Intelligence
Video – What is Emotional Intelligence?
Lesson 3 – Models of Emotional Intelligence
Video – Daniel Goleman on Emotional Intelligence
Video – The 4 Dimensions of EI
Lesson 4 – The Trait Theory
Developing Emotional Intelligence – Quiz 1
SECTION 2: DEVELOPING YOUR EMOTIONAL INTELLIGENCE
Lesson 5 – Developing Self-Awareness
Video – Improving Self-Awareness
Lesson 6 – Self-Management
Video – Improving Self-Management
Lesson 7 – Social Awareness
Video – Improving Social Awareness
Lesson 8 – Relationship Management
Video – Improving Relationship Management
Lesson 9 – Dealing with Anger
Video – Anger Management (Funny)
SECTION 3: HELPING YOUR TEAM
Lesson 10 – Emotional Intelligence and your Team
Video – Engage your Team
Lesson 11 – Wrapping-up
Developing Emotional Intelligence – Quiz 2
Developing Emotional Intelligence – Course Evaluation
CERTIFICATION: DOWNLOAD YOUR CPD CERTIFICATE ON COMPLETION
