Diploma in First-Line Management

Comprising 12 courses, accounting for 60 credit points in the Global ACCREDITED MANAGER qualification program, this program provides a comprehensive foundation in management for new and experienced 1st Line Managers working in all organizational contexts.
Diploma in First-Line Management

Description

PROGRAM PROFILE

The 60 credit Global DIPLOMA IN FIRST-LINE MANAGEMENT is a comprehensive program, designed to provide new and experienced First Line Managers with the knowledge and skills with which to successfully lead and manage a business unit. 

This course forms 50% of the credit requirements for the ACCREDITED MANAGER (First-LIne) qualification.

PROGRAM CONTENT

The courses in this program include:

COURSE 1: UNDERSTANDING YOUR ORGANIZATION AND ITS CONTEXT

  • Unit 1: Getting Started
  • Unit 2: Understanding Organizations
  • Unit 3: Understanding Organization Structure
  • Unit 4: Understanding Organization Functions
  • Unit 5: Understanding Management Functions
  • Unit 6: Understanding Management Roles and Responsibilities
  • Unit 7: Knowing the Stakeholders
  • Unit 8: Knowing the External Environment
  • Unit 9: Conducting a PESTLE Analysis
  • Unit 10: Wrapping-up

COURSE 2: UNDERSTANDING COSTS AND BUDGETS

  • Unit 1: Getting Started
  • Unit 2: Understanding Cost Management
  • Unit 3: Standard Costs
  • Unit 4: Understanding Budgets
  • Unit 5: Developing the Sales Revenue Budget
  • Unit 6: The Labour Budget
  • Unit 7: The Production Budget
  • Unit 8: The Direct Materials Budget
  • Unit 9: The Overhead Budget
  • Unit 10: The Selling and Administrative Budget
  • Unit 11: Finalising the Budget
  • Unit 12: Implementing the Budget
  • Unit 13: Monitoring the Budget
  • Unit 14: Review the Effectiveness of Financial Management Processes
  • Unit 15: Wrapping up

COURSE 3: MANAGING MATERIALS AND EQUIPMENT

  • Unit 1: Getting Started
  • Unit 2: Understanding Resources
  • Unit 3: Purchasing and Materials Planning
  • Unit 4: Stock Control and Inventory
  • Unit 5: Storing and Allocating Materials
  • Unit 6: Managing Equipment - Purchasing
  • Unit 7: Managing Equipment – Storing and Allocating Equipment
  • Unit 8: Maintenance
  • Unit 9: Ensuring the Safe use of Resources
  • Unit 10: Managing Resource Use
  • Unit 11: Improving Resource Management
  • Unit 12: Wrapping-up

COURSE 4: INTERPERSONAL COMMUNICATION SKILLS

  • Unit 1: Getting Started
  • Unit 2: Understanding Communication
  • Unit 3: Barriers to Communication
  • Unit 4: Verbal Communication
  • Unit 5: Active Listening
  • Unit 6: Non-Verbal Communication
  • Unit 7: The Art of Persuasion
  • Unit 8: Effective Questioning
  • Unit 9: Effective Writing
  • Unit 10: Wrapping-Up

COURSE 5: UNDERSTANDING ACCOUNTING

  • Unit 1: Getting Started
  • Unit 2: The Purpose of Accounting
  • Unit 3: Types of Business Entities
  • Unit 4: The Basics of Accounting
  • Unit 5: Bookkeeping
  • Unit 6: Debits and Credits
  • Unit 7: The Accounting (Financial) Statements
  • Unit 8: Accounting Standards
  • Unit 9: Mathematics for Accounting
  • Unit 10: Wrapping-up

COURSE 6: DEVELOPING EFFECTIVE WORKPLACE RELATIONSHIPS

  • Unit 1: Getting Started
  • Unit 2: Managing Relationships
  • Unit 3: Using Feedback
  • Unit 4: Managing Diversity
  • Unit 5: Cross-Cultural Communication
  • Unit 6: Building Trust and Confidence
  • Unit 7: Managing Internal Communication
  • Unit 8: Networking
  • Unit 9: Resolving Workplace Conflict
  • Unit 10: Wrapping up

COURSE 7: UNDERSTANDING RECRUITMENT AND SELECTION

  • Unit 1: Getting Started
  • Unit 2: Understanding Recruitment
  • Unit 3: Recruitment Policies and Procedures
  • Unit 4: Writing the Job Description
  • Unit 5: Advertising the Vacancy
  • Unit 6: Using a Recruitment Agency
  • Unit 7: Shortlisting
  • Unit 8: The Interview
  • Unit 9: Selection and Appointment
  • Unit 10: Wrapping-Up

COURSE 8: MEETING CUSTOMER NEEDS

  • Unit 1: Getting Started
  • Unit 2: Understanding Customer Service
  • Unit 3: Knowing your Customers
  • Unit 4: Knowing Customer Needs
  • Unit 5: Meeting Customer Needs
  • Unit 6: Exceeding Customer Expectations
  • Unit 7: Knowing Customer Legal Rights
  • Unit 8: Using Customer Feedback
  • Unit 9: Handling Complaints
  • Unit 10: Wrapping-up

COURSE 9: UNDERSTANDING LEADERSHIP

  • Unit 1: Getting Started
  • Unit 2: Understanding Leadership
  • Unit 3: The Evolution of Leadership
  • Unit 4: Leadership Styles
  • Unit 5: Situational Leadership
  • Unit 6: Transformational Leadership
  • Unit 7: Learning Leadership
  • Unit 8: Wrapping-up

COURSE 10: MANAGING EMPLOYEE PERFORMANCE

  • Unit 1: Getting Started
  • Unit 2: Understanding Performance Management
  • Unit 3: The Manager’s Role
  • Unit 4: Team Performance Planning
  • Unit 5: Allocating Work
  • Unit 6: Preparing for the Review Meeting
  • Unit 7: Conducting the Performance Review
  • Unit 8: Providing Effective Feedback
  • Unit 9: Performance Planning
  • Unit 10: Development Planning
  • Unit 11: Managing Underperformance
  • Unit 12: Wrapping Up

COURSE 11: LEADING AND MOTIVATING A TEAM

  • Unit 1: Getting Started
  • Unit 2: Defining Team Effectiveness
  • Unit 3: Creating a Shared Vision and Purpose
  • Unit 4: Building a Cohesive Team
  • Unit 5: Motivating your Team
  • Unit 6: Goal Setting and Motivation
  • Unit 7: Setting High Expectations
  • Unit 8: The Team Performance Plan
  • Unit 9: Communication and Performance
  • Unit 10: Developing the Team
  • Unit11: Wrapping-up

COURSE 12: MANAGING SERVICE QUALITY

  • Unit 1: Getting Started
  • Unit 2: Understanding Service Quality
  • Unit 3: Developing Service Standards
  • Unit 4: Measuring Customer Satisfaction
  • Unit 5: Monitoring Service Quality
  • Unit 6: User SERVQUAL
  • Unit 7: Evaluating Service Quality
  • Unit 8: Improving Customer Service
  • Unit 9: Service Level Agreements
  • Unit 10: Wrapping-up.

ADMISSION REQUIREMENTS

There are no formal entry requirements for this program. Candidates will be working in, or preparing for work as a first line supervisor, team leader or manager.

PROGRAM DURATION

Learners have 12 months from the date of enrolment to complete the DIPLOMA Program.

ASSESSMENT

Assessment in this program takes the form of Online-quizzes (normally 3 in each course). Each quiz has a pass mark of 70% and you can take the quizzes as many times as you wish.

Final Exam - to qualify for the Diploma, you will complete a final examination, which covers the content of the core units of the Diploma Program. You will have one hour to complete the final examination (60 questions - passmark 50%).

6 REASONS TO ENROL IN THIS DIPLOMA PROGRAM NOW!

  • You get a Management Certificate which is recognized worldwide.
  • All Global courses are iPad and Mobile device compatible
  • You get real value for money (E-learning costs a fraction of conventional learning).
  • You can get started immediately.
  • You can learn at your own pace, at home, at work, in the park, anywhere you choose.
  • You will have excellent support from a dedicated coach throughout the program.

CERTIFICATION: Global Management Academy Diploma Parchment Certificate (mailed). In addition, you will be assigned a Digital Certificate through the Global Digital Certification Service, enabling you to share your qualification on linkedIn and other social media platforms.

DELIVERY: On-line with email, skype and phone support as required.

RESOURCES: Downloadable Learners manuals for each course, additional articles, workbooks and worksheets.

 

Payments options are available at checkout.

Payment PathAt CheckoutMonthly
Instalment
Monthly
Payments
Total
Pay in Full£ 490.00--£ 490.00
4 Monthly Payments£ 127.40£ 127.40x 3£ 509.60

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Diploma in First-Line Management

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