The 78 credit Global DIPLOMA IN FIRST-LINE MANAGEMENT comprises 13 courses,AND is designed to provide new and experienced First Line Managers with the knowledge and skills with which to successfully lead and manage teams and work units.
This course forms 2/3 of the credit requirements for the ACCREDITED MANAGER (First-Line Manager) qualification.
The courses in this program include:
MANAGING EFFECTIVE WORKPLACE RELATIONSHIPS
This course helps first line managers learn how to develop and manage diversity and effective relationships with managers, staff, customers, with other stakeholders, and effectively handle conflict at work.
This course provides a comprehensive introduction to accounting, providing managers and new financial professionals with the knowledge and skills to understand, interpret and apply accounting principles where appropriate in their work.
FOUNDATIONS IN QUALITY MANAGEMENT
Designed for supervisors and managers new to quality management, this course provides a comprehensive introduction to quality management systems, and the contributions the methodologies can make to organizational effectiveness and performance.
ESSENTIAL CUSTOMER SERVICE SKILLS
This course is designed to help frontline managers develop their skills and knowledge in the management of service delivery. This course will provide you with the skills, knowledge and practice to successfully lead a frontline service team.
MANAGE MATERIALS AND EQUIPMENT
This course provides supervisors with the knowledge to efficiently manage physical resources and equipment in their business unit.
MANAGING TRAINING AND COACHING
This course helps managers identify the learning and development needs of their team, locate development opportunities, and assist, coach and support them through the learning and development process.
FOUNDATIONS IN MARKETING
This course is designed to provide first line managers with an understanding of the key principles of marketing, and how they can be applied to your business.
UNDERSTAND AND MANAGE EMPLOYEE PERFORMANCE
This course provides managers with an understanding of performance management, and how to employ a range of communication and people management practices to review performance, provide feedback and assist employees in improving their contributions.
SOLVING PROBLEMS AND MAKING DECISIONS
Designed for anyone responsible for resolving issues quickly, this course in Problem Solving enables you to apply an entire creative problem solving process, as well as invaluable problem solving and decision making tools that you can use every day.
MANAGE PERSONAL EFFECTIVENESS
This course in Managing Personal Effectiveness will help you take much greater control over many aspects of your job and their environment, become much more assertive, and help you make appropriate choices and responses to achieve your personal desires.
This course in the Managing Meetings is designed to give managers the tools you need to plan for and successfully manage business meetings that will engage your audience and leave a positive and lasting impression.
BUSINESS NEGOTIATION SKILLS
This course provides training and a framework for managing business negotiations; how to plan for and control the stages of a negotiation, and gain the outcomes you seek without confrontation.
MOTIVATING PEOPLE FOR PERFORMANCE
Designed for first line managers and aspiring team leaders, this course in motivating people will give the knowledge and tools to inspire and encourage your team to achieve more and realize their real performance potential.
There are no formal entry requirements for this program. Candidates will be working in, or preparing for work as a first line supervisor, team leader or manager.
Learners have 12 months from the date of enrolment to complete the DIPLOMA Program.
Assessment in this program takes the form of Online-quizzes (normally 3 in each course). Each quiz has a pass mark of 70% and you can take the quizzes as many times as you wish.
Final Exam - to qualify for the Diploma, you will complete a final examination, which covers the content of the core units of the Diploma Program. You will have one hour to complete the final examination (60 questions - passmark 50%).
6 REASONS TO ENROL IN THIS DIPLOMA PROGRAM NOW!
- You get a Management Certificate which is recognized worldwide.
- All Global courses are iPad and Mobile device compatible
- You get real value for money (E-learning costs a fraction of conventional learning).
- You can get started immediately.
- You can learn at your own pace, at home, at work, in the park, anywhere you choose.
- You will have excellent support from a dedicated coach throughout the program.
CERTIFICATION: Global Management Academy Diploma Parchment Certificate (mailed). In addition, you will be assigned a Digital Certificate through the Global Digital Certification Service, enabling you to share your qualification on linkedIn and other social media platforms.
DELIVERY: On-line with email, skype and phone support as required.
RESOURCES: Downloadable Learners manuals for each course, additional articles, workbooks and worksheets.