Description
The Professional Diploma in Managing Business Improvement provides experienced supervisors and middle managers with the knowledge to lead and manage quality assurance and introduce and implement a range of quality initiatives and business improvement programs in the organization.
- Level: Middle Managers and Operations Professionals
- Courses: 8 (see course details below)
- Learning: On Demand 24/7
- CPD Hours: 160 Hours (each course takes approx. 20 hours to complete)
- Duration: 6 Months
- Certification: GMA Professional Credentials
Key Benefits
On completing the Professional Diploma in Managing Business Improvement, you will have acquired the skills and knowledge to lead quality improvement teams and quality improvement programs within your organization. You will learn how to make the business case for, plan for and successfully implement a Lean Six Sigma Improvement program. You will learn the principles of quality improvement, including Kaizen, and lean 6 Sigma, and a range of other quality improvement techniques and processes. In addition, you will learn how to develop operational plans and identify opportunities for improving workplace efficiencies and the effectiveness of work teams. Finally, you will learn how to lead and manage the human resources, and logistics to successfully implement a Lean Improvement program.
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Program Content
This program comprises the following courses:
COURSE 1: FOUNDATIONS IN QUALITY MANAGEMENT
Designed for supervisors and managers new to quality management, or planning the improvement of a quality management system, this course provides a comprehensive introduction to quality management systems, and the contributions the methodologies can make to organizational effectiveness and performance
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COURSE 2: BUSINESS IMPROVEMENT TECHNIQUES
This course will also provide you with the skills and frameworks to plan for and successfully lead a small scale business improvement initiative, and help you to build a continuous improvement culture in your organization.
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COURSE 3: MANAGING SERVICE QUALITY
The focus of this course is on service quality, and helps managers develop the tools and techniques to evaluate service quality, and set standards and processes in place to both maintain and continually improve the quality of service provided to customers.
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COURSE 4: IMPROVING BUSINESS PROCESSES
This course provides an introduction to the tools used for process improvement, such as process mapping, statistical process control, and how to use these tools to improve the three most critical aspects of your business process: time, quality, and cost.
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COURSE 5: OPERATIONS PLANNING
This course is designed for supervisors and managers who manage the work of others and operate within the parameters of a broader strategic and/or business plan. The course provides the guidance and tools with which managers can develop and implement operational plans to ensure that the objectives and strategies outlined in the strategic and/or business plan are met by work teams. On completion of the course, participants will be able to develop complete operational plans, schedule and allocate work to their teams and monitor performance of the team against the plan.
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COURSE 6: MANAGING FOR EFFICIENCY AND EFFECTIVENESS
This comprehensive online management course is designed to help experienced managers improve the efficiency and effectiveness of their team or business unit.
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COURSE 7: PLANNING A LEAN IMPROVEMENT PROGRAM
The core idea in LEAN is to maximize customer value while minimizing waste. Simply, lean means creating more value for customers with fewer resources. This comprehensive course will provide you an insight into all the key concepts used by specialists in Business improvement, and enable you to successfully lead a Lean business improvement initiative, and help build a continuous improvement culture in your organization.
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COURSE 8: LEADING AN IMPROVEMENT TEAM
This course will help you plan for and execute quality and business improvement projects through the formation and leadership of cohesive improvement teams.
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Skills / Knowledge
On completion of this program, you will be able to:
- Understand Quality Management
- Understand quality standards
- understand total quality management
- Understand customer needs and expectations
- Understand quality standards
- Analyze the costs of quality in the organization
- Understand ISO9001
- Understand principles of operations planning
- Develop an operations plan for own team or unit
- Map business processes
- Know how to improve business processes
- Understand the principles of Kaizen
- Develop a quality improvement plan
- understand statistics in process improvement
- Understand principles of 6 Sigma
- Understand the principles of LEAN
- Understand LEAN and 7 wastes
- Know how to use 5S
- Understand the principles of Just in Time
- Develop an improvement plan using DMAIC
- Understand the DMAIC framework
- Lead an improvement team
- Set-up a quality improvement team
- Map business processes
- Know how to improve business processes
- justify investment in a quality improvement initiative
- Understand the principles of Kaizen
- Develop a quality improvement plan
- understand statistics in process improvement
- review the quality of core business services
- Understand the use of statistics in reviewing operations quality
- Know how to conduct value stream mapping
- Manage risk within a quality improvement program
Certification
Professional Credential Awards
CPD Certificates – On completion of each course in the program, you will be able to download and print a Course Completion Certificate, detailing your Continuing Professional Development Credits.
Digital Credentials – On successful completion of all your courses, you will receive an email with a link to your Digital Credentials. These will include your Digital Badge and Digital Certificate.
Social Share – You will be able to share your digital credentials on LinkedIn and other social media platforms.
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