Leading and Motivating a Customer Service Team

Motivated employees are vital to the success of any customer service operation. This course provides team leaders in all service operations with the knowledge, skills and resources to enhance motivation, commitment and performance of their service team
Leading and Motivating a Customer Service Team

Description

COURSE OVERVIEW

Ultimately, good customer service is about ordinary people doing ordinary things very well. An ideal employee is one who will work hard for the customer, not with the hope of getting a raise or a promotion, but because it is the right thing to do. Cultivating this attitude in turn depends on how an organization hires, develops and treats its people on the job.

Having a team of well-trained and motivated employees will enable them to respond well to your customer’s needs. Your employees are ambassadors of your brand.

Ultimately, good customer service is about ordinary people doing ordinary things very well. An ideal employee is one who will work hard for the customer, not with the hope of getting a raise or a promotion, but because it is the right thing to do. Cultivating this attitude in turn depends on how an organization hires, develops and treats its people on the job.

Having a team of well-trained and motivated employees will enable them to respond well to your customer’s needs. Your employees are ambassadors of your brand.

This course is about creating a truly customer focused service team. The course helps you build the alignment and customer focus required to truly accelerate team performance, and helps you build your reputation as a true ‘Service Leader’.

COURSE CONTENT

The content of this course comrpises the following units:

  • Unit 1: Getting Started
  • Unit 2: Defining Team Effectiveness
  • Unit 3: Creating a Shared Service Vision and Purpose
  • Unit 4: Creating Service Focused Team
  • Unit 5: Building a Cohesive Service Team
  • Unit 6: Motivating your Team
  • Unit 7: Goal Setting and Motivation
  • Unit 8: Setting High Expectations
  • Unit 9: The Team Performance Plan
  • Unit 10: Communication and Service Culture
  • Unit 11: Developing the Team
  • Unit 12: Wrapping up

COURSE DETAILS

WHO IS THIS COURSE SUITABLE FOR?

This course is suitable for experienced Supervisors, and Managers from all types of organizations, tasked with planning for and implementing change in the organization..

ADMISSION REQUIREMENTS

There are no formal entry requirements for this course. Candidates will be working in, or preparing for work as a first line supervisor, team leader or manager.

COURSE DURATION

This course will take you approximately 20 hours to complete. Learners have 90 days from the date of enrolment to complete the course.

ASSESSMENT

Assessment in this program takes the form of Online-quizzes (normally 3 in each course). Each quiz has a pass mark of 70% and you can take the quizzes as many times as you wish.

CAN I GET ILM CREDITS FOR THIS COURSE?

Yes – this course meets the requirements for ILM course:  8600-341: Leading and Motivating a Team Effectively (2 credits). To qualify for the credits, you will need to complete the written assignment. Contact us to register for an ILM qualification.

CERTIFICATION

Global Management Academy Certificate of Achievement.

COURSE DELIVERY

This is a fully online course with:

  • Online Presentations and interactive learning
  • Online Videos
  • Online Quizzes
  • Learning Manuals (80 pages +)
  • Additional workbooks, articles, and case studies.

RESOURCES

Downloadable Learners manuals are provided for your course, along with additional articles, workbooks and worksheets.

SUPPORT

Continuous email and phone support available throughout your course.

6 REASONS TO ENROL IN THIS COURSE NOW!

  • You get a Management Certificate which is recognized worldwide.
  • You get real value for money (E-learning costs a fraction of conventional learning).
  • You can get started immediately.
  • You can learn at your own pace, at home, at work, in the park, anywhere you choose.
  • You will have excellent support from a dedicated coach throughout the program.
  • Our Guarantee: not satisfied, we will refund your fees (see terms and conditions).

ILM QUALIFYING COURSE

8600-341: Leading and Motivating a Team Effectively (2 credits)

Payments options are available at checkout.

Payment Path At Checkout Monthly
Instalment
Monthly
Payments
Total
Pay in Full £ 79.00 - - £ 79.00

Purchases over £ 100.00 qualify for our installment plan.

Please complete this form and we will send you a free trial of this and other Global courses.

Please complete this form and we will send you a free trial and brochure for this course.

Course *

Leading and Motivating a Customer Service Team

OTHER COURSES YOU MAY LIKE:

Global Management Academy Logo