Management Communication Skills

$79

This comprehensive course is designed for business managers seeking to rapidly improve their skills in interpersonal and written communication. The course will help you improve your techniques for influencing, persuading, directing and advising staff and interacting with senior managers and board members in challenging business contexts.

Description

If you want to become the kind of leader who inspires confidence and commitment, you will need to develop exceptional management communication skills. You will need to refine your skills in assertive communication, and influencing and persuading people of your ideas and your requirements.

This comprehensive course is designed for business managers seeking to rapidly improve their skills in interpersonal and written communication.

The course will help you improve your techniques for influencing, persuading, directing and advising staff and interacting with senior managers and board members in challenging business contexts.

You will also learn how techniques to listen more effectively, and interpret and use body language to improve the effectiveness of your communication. The second part of the course will help you evaluate and then develop your written communication skills. You will learn how to plan your writing to achieve the right tone and impact, to write highly effective emails, memos and business letters.

COURSE DETAILS

  • Suitable For: Middle Managers
  • Course Duration: 20 Hours
  • Access Duration: You will have access to your course for 90 days from date of purchase
  • Certification: Download your Certificate on completion
  • Additional Resources: Download Learners manual, additional articles and worksheets

COURSE CONTENTS

Lesson 1 – Getting Started

SECTION 1: PRINCIPLES OF COMMUNICATION

Lesson 2 – Understanding Communication

Video – Communication Barriers – Example

Video Feedback – Communication Barriers

Lesson 3 – The Context for Communication

Lesson 4 – Barriers to Communication

Video – Cross-Cultural Communication

Lesson 5 – Non-verbal communication

Management Communication – Quiz 1

SECTION 2: DEVELOPING YOUR COMMUNICATION SKILLS

Lesson 6 – Verbal Communication

Video – 3 Ways to Improve your Communication Skills

Lesson 7 – The art of persuasion

Management Communication – Quiz 2

Lesson 8 – Listening Skills

Video – Active Listening

Lesson 9 – Effective Questions

Video – The Power of Effective Questions

SECTION 3: COMMUNICATING IN WRITING

Lesson 10 – Putting it in Writing

Lesson 11 – Tone and Formality

Video – Formal versus Informal

Video – Tips on Formal Writing in Academic Writing

Lesson 12 – Keeping Records

Lesson 13 – Wrapping-up

Management Communication – Quiz 3

Management Communication – Course Evaluation

CERTIFICATION: DOWNLOAD YOUR CPD CERTIFICATE ON COMPLETION