Description
Designed for new supervisors and team leaders, this course in planning and monitoring work will provide you with the knowledge and skills to effectively plan and control the work of your team with confidence and authority. You will learn how to plan and control the work environment; provide leadership, support and management for your team, while delivering on business goals and targets. You will also learn how to assign and manage work, how to delegate successfully, and control the work activity to ensure standards and desired outcomes are achieved.
COURSE DETAILS
- Suitable For: Team leaders and First-line Managers
- Course Duration: 20 Hours
- Certification: Download your Certificate on completion
- Additional Resources: Download comprehensive Learners manual, additional articles and worksheets
COURSE CONTENTS
This course comprises the following lessons:
Lesson 1 – Getting Started
Video – Planning to Fail
SECTION 1: UNDERSTANDING MANAGEMENT PRACTICE
Lesson 2 – Understanding Management
Video – What is Management?
Lesson 3 – Policies and Procedures
Lesson 4 – The Functions of Management
Video – The Functions of Management
Lesson 5 – Setting Team Goals
Planning and Monitoring Work – Quiz 1
SECTION 2: PLANNING AND MANAGING THE WORK
Lesson 6 – Understanding Work Standards
Video – What are Customer Service Standards?
Lesson 7 – Developing the Work Plan
Lesson 8 – Assigning work
Video – 3 Leadership Styles
Lesson 9 – Delegating Effectively
Planning and Monitoring Work – Quiz 2
Lesson 10 – Monitoring Progress and Providing Support
Lesson 11 – Wrapping-up
Planning and Monitoring Work – Quiz 3
Planning and Monitoring Work – Course Evaluation
CERTIFICATION: DOWNLOAD YOUR CPD CERTIFICATE ON COMPLETION
