Planning and Monitoring Work

$69

Designed for new supervisors and team leaders, this course will provide you with the knowledge and skills to effectively plan and control the work of your team with confidence and authority.

Description

Designed for new supervisors and team leaders, this course in planning and monitoring work will provide you with the knowledge and skills to effectively plan and control the work of your team with confidence and authority. You will learn how to plan and control the work environment; provide leadership, support and management for your team, while delivering on business goals and targets. You will also learn how to assign and manage work, how to delegate successfully, and control the work activity to ensure standards and desired outcomes are achieved.

COURSE DETAILS

  • Suitable For: Team leaders and First-line Managers
  • Course Duration: 20 Hours
  • Certification: Download your Certificate on completion
  • Additional Resources: Download comprehensive Learners manual, additional articles and worksheets

COURSE CONTENTS

This course comprises the following lessons:

Lesson 1 – Getting Started

Video – Planning to Fail

SECTION 1: UNDERSTANDING MANAGEMENT PRACTICE

Lesson 2 – Understanding Management

Video – What is Management?

Lesson 3 – Policies and Procedures

Lesson 4 – The Functions of Management

Video – The Functions of Management

Lesson 5 – Setting Team Goals

Planning and Monitoring Work – Quiz 1

SECTION 2: PLANNING AND MANAGING THE WORK

Lesson 6 – Understanding Work Standards

Video – What are Customer Service Standards?

Lesson 7 – Developing the Work Plan

Lesson 8 – Assigning work

Video – 3 Leadership Styles

Lesson 9 – Delegating Effectively

Planning and Monitoring Work – Quiz 2

Lesson 10 – Monitoring Progress and Providing Support

Lesson 11 – Wrapping-up

Planning and Monitoring Work – Quiz 3

Planning and Monitoring Work – Course Evaluation

CERTIFICATION: DOWNLOAD YOUR CPD CERTIFICATE ON COMPLETION