Description
COURSE OVERVIEW
This course provides a comprehensive foundation in the management context for the public sector, and the adaptation of management practices to be fit the public and non-profit sector contexts.
You will learn how to plan the work of your people, how to delegate and empower your teams through the use of proven tools and technique. You and to enhance team motivation, and commitment to delivering results.
You will learn how to analyse your organization and its context, and how to identify the key stakeholders, their needs and expectations. You will about the core functions and roles of management, and how to influence and control the work of your team.
You will also learn how to set goals and targets, and how to communicate performance to your team, and how to use feedback to influence performance, and improve commitment and accountability in the workplace.
COURSE DETAILS
- Suitable For: Middle and Senior Managers, entering, or in Public Sector Roles
- Course Duration: 20 Hours
- Access: 3 months
- Certification: Download your Certificate on completion
- Additional Resources: Download comprehensive Learners manual, additional articles and worksheets
COURSE CONTENTS
This course comprises the following lessons:
Lesson 1: Getting Started
Video – The Worst Manager Ever
SECTION 1: MANAGEMENT IN THE PUBLIC SECTOR
Lesson 2: The Public Sector Context
Lesson 3: Understanding your Organization
Video – The Secret to Strategy Implementation
Lesson 4: Knowing your Stakeholders
Video – How to Build a Stakeholder Map
Public Sector Management – Quiz 1
SECTION 2: UNDERSTANDING MANAGEMENT
Lesson 5: Organization Departments and Functions
Video – Centralization versus Decentralization
Lesson 6: Understanding Management
Video – French and Raven’s Bases of Power
Lesson 7: The Functions of Management
Lesson 8 – Management Roles
Public Sector Management – Quiz 2
SECTION 3: GOALS, OBJECTIVES AND PERFORMANCE
Lesson 9: Management by Objectives
Lesson 10: Setting Team Goals
Video – Setting SMART Goals
Lesson 11: Management Controls
Video – How to Develop KPI’s
Lesson 12: Managing Accountability
Video – Improving Accountability
Public Sector Management 13: Communication and Performance
Lesson 14: Giving Feedback
Video – Giving Constructive feedback
Public Sector Management – Quiz 3
Lesson 15: Wrapping-up
Course Evaluation
CERTIFICATION: DOWNLOAD YOUR CPD CERTIFICATE ON COMPLETION
