This course is designed to help new and aspiring service team leaders develop the skills and knowledge to lead their teams to meet and exceed the expectations of their customers for quality customer service.
This course is designed for 1st line managers, team leaders and any staff tasked with developing budgets. The courses provides guidance, practical assignments, and numerous tools to help you develop budgets for most types of organization.
This course introduces the principles of building high performance teams using the Tuckman Model (Forming, Storming, Norming, and Performing), and introduces a range of team building and problems solving techniques.
This course provides a comprehensive introdution to the theory and practice of continuous quality improvement. You will learn how to use a wide range of techniques and tools to analyze, map and improve business proceses, and service quality.
This course has been designed specifically for people who are required to write business reports. It helps you develop the skills you need to write persuasive professional reports for use in all business contexts.
Global Management Academy UK is proud member of the Global Management Academy International family. Global provides online leadership and management training and qualifications to managers from Australia to Azerbaijan.