This course is designed to help frontline managers develop their skills and knowledge in the management of service delivery. This course will provide you with the skills, knowledge and practice to successfully lead a frontline service team.
Motivated employees are vital to the success of any customer service operation. This course provides team leaders in all service operations with the knowledge, skills and resources to enhance motivation, commitment and performance of their service team
This course provides managers with the tools and resources to better manage customer complaints, , manage difficult customers, and develop the policies and procedures to embed efficient complaints resolution and service recovery in the organization.
This course provides a strategic approach to customer engagement, enabling you to build an integrated organization-wide management system which will improve your firm’s sales process, build customer loyalty, and significantly improve your bottom line.
This course is designed to help experienced customer service managers evaluate service quality, and develop the processes, practice and systems to improve service quality in their business.