Careers in Human Resources Management
Entering a career in human resources management can offer numerous benefits. Firstly, it is a dynamic and growing field that offers a range of opportunities for career advancement and growth. Secondly, it provides the opportunity to work with people from diverse backgrounds and develop a strong understanding of the needs and challenges of the workforce. Thirdly, it offers the opportunity to make a real impact on the organization by developing and implementing effective human resources policies and programs that can enhance employee engagement and productivity. Fourthly, it provides the opportunity to work in a variety of industries and sectors, from healthcare and education to finance and technology. Finally, human resources management is a field that values continued learning and development, offering the opportunity to enhance your skills and knowledge through ongoing training and professional development opportunities. Overall, a career in human resources management can be rewarding and fulfilling, providing the opportunity to make a positive impact on the organization and its employees while also offering exciting opportunities for growth and advancement.
Some of the key skills and knowledge required of human resources managers include:
- Strategic Thinking: Human resources managers must have the ability to think strategically and develop effective human resources strategies that support organizational goals.
- Communication and Interpersonal Skills: Human resources managers must have strong communication and interpersonal skills to effectively communicate with employees, manage conflicts, and collaborate with other departments and stakeholders.
- Talent Acquisition and Management: Human resources managers must have a strong understanding of talent acquisition and management principles to effectively recruit, onboard, and retain top talent.
- Employee Relations: Human resources managers must have a strong understanding of employee relations principles to effectively manage employee performance, address employee grievances, and develop policies and procedures that support a positive work environment.
- Compliance and Legal Knowledge: Human resources managers must have a strong understanding of employment laws and regulations to ensure compliance and mitigate legal risks.
- Compensation and Benefits Management: Human resources managers must have a strong understanding of compensation and benefits principles to effectively manage employee compensation, benefits, and rewards programs.
- Training and Development: Human resources managers must have a strong understanding of training and development principles to effectively develop and deliver training programs that support employee growth and development.
Overall, human resources managers must have a diverse set of skills and knowledge to effectively manage the organization’s human resources function and support organizational goals.
Customer service managers require a diverse set of skills and knowledge to effectively manage their teams and ensure that customers receive excellent service. Here are some of the key skills and knowledge areas required of customer service managers:
- Communication Skills: Effective communication skills are essential for customer service managers. They need to be able to communicate effectively with both customers and their team members. This includes being able to listen actively, provide clear and concise instructions, and communicate in a professional and empathetic manner.
- Leadership: Customer service managers must have strong leadership skills to effectively manage their teams. This involves setting clear goals, delegating tasks, providing feedback, and motivating team members to perform at their best.
- Problem-Solving: Customer service managers must be skilled at problem-solving to identify and resolve issues that arise during customer interactions. This requires the ability to think critically, analyze data, and make informed decisions quickly.
- Customer Service Knowledge: Customer service managers need to have a deep understanding of customer service principles and best practices. This includes knowledge of customer behavior, customer needs, and customer service techniques.
- Technical Knowledge: In addition to customer service knowledge, customer service managers also need to have technical knowledge of the systems and processes used by their teams. This includes knowledge of customer service software, data analytics tools, and customer relationship management (CRM) systems.
- Team Building: Building and managing a successful customer service team requires excellent team-building skills. Customer service managers must be able to create a positive work environment, foster teamwork and collaboration, and provide opportunities for team members to develop their skills.
- Data Analysis: Customer service managers must be able to analyze customer service data to identify trends and opportunities for improvement. This requires the ability to work with data analysts and use data to make informed decisions that improve the customer experience.
Overall, customer service managers require a diverse set of skills and knowledge to effectively manage their teams and provide excellent customer service. With the right combination of skills and knowledge, customer service managers can make a significant impact on customer satisfaction and business success.
Here are some examples of typical human resources management jobs:
- Human Resources Manager: This is the most common human resources management job title. Human resources managers oversee the human resources function for an organization. They are responsible for developing and implementing human resources policies and strategies, managing the recruitment and selection process, managing employee relations, and ensuring compliance with employment laws and regulations.
- Talent Acquisition Manager: Talent acquisition managers are responsible for managing the recruitment and selection process for an organization. They work closely with hiring managers to develop job descriptions, identify recruitment channels, and screen and interview candidates.
- Employee Relations Manager: Employee relations managers are responsible for managing employee relations and resolving workplace conflicts. They work to ensure a positive work environment and handle employee grievances and complaints as they arise.
- Compensation and Benefits Manager: Compensation and benefits managers are responsible for developing and managing employee compensation and benefits programs. They work to ensure that compensation and benefits are competitive and in line with industry standards.
- Training and Development Manager: Training and development managers are responsible for developing and delivering employee training and development programs that support employee growth and development. They also identify and implement initiatives to support employee engagement and retention.
- HR Business Partner: HR business partners work closely with other departments and stakeholders to develop and implement human resources strategies and policies that support organizational goals. They serve as a liaison between the human resources function and other departments, and provide guidance and support on human resources matters.
Overall, human resources management jobs can vary widely depending on the size and structure of the organization. However, they all share the common goal of managing the organization’s human resources function to support organizational goals and foster a positive work environment.
Accredited Human Resources Management Credentials
Select the management level which will enable your career objectives.
Certified Human Resources Professional
- Level: New First-Line Manager
- Courses: 8
- Credits: 16 (160 hrs)
- Learning: Online | On Demand
- Duration: 8 months (avg. time to complete 4 mths.)
- Exam(s) 2 M|C exams
- Certification: Global Certified Professional Credentials
Certified Human Resources Manager
- Level: New Middle Manager
- Courses: 8
- Credits: 16 (160 hrs)
- Learning: Online | On Demand
- Duration: 8 months (avg. time to complete 4 mths.)
- Exam(s) 2 M|C exams
- Certification: Global Certified Professional Credentials
Certified Human Resources Business Partner
- Level: New Senior Manager
- Courses: 8
- Credits: 16 (160 hrs)
- Learning: Online | On Demand
- Duration: 8 months (avg. time to complete 4 mths.)
- Exam(s) 2 M|C exams
- Certification: Global Certified Professional Credentials
Human Resources Management Professional Certificates
Prefer a shorter program with no exams? Then explore our H-R-M professional certificates
Certificate Courses in Human Resources Management
Prefer to upskill in specific areas? Then click on one of the Global Certificate course links below to learn more and rapidly develop your expertise in vital human resources management skill sets.
| Course | View Course | Price | Level | Action |
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Instructional Skills for Workplace Trainers
Are you seeking to quickly upskill to be able to deliver training in the workplace? Learn how to plan a lesson and develop materials which will support and enable your lesson objectives. Gain the confidence you need to present concepts and support learners in structured learning experiences, which are both engaging and motivating. Start now on your training career. |
$109
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Compensation and Rewards Management
This course provides H-R professionals with a comprehensive insight into the core principles of effective compensation and benefits management, and how to create and manage workable and value adding pay grades and structures, and ensure compliance with regulatory requirements and employee representative body (union) aspirations. In addition, you will learn how to shape and manage employee reward schemes which support corporate strategic goals and promote loyalty and enhance employee retention. |
$119
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Auditing Human Resources Management in the Organization
This course will provide you with the knowledge and tools to conduct an H-R audit. The results of the audit will enable you to identify gaps in HRM practices, providing you with the the basis on which to prioritize improvement actions which can minimize the risk of lawsuits or regulatory violations, as well as to achieve and maintain world-class competitiveness in People Management practices. |
$129
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Managing a Coaching Business
In this course, designed for experienced H-R professionals, learning and development specialists, and leaders seeking a career change, you will learn how to plan for and roll-out a successful coaching business. |
$119
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Managing Bullying and Harassment
This comprehensive course provides managers and HR professionals with the knowledge and skills to effectively identify, prevent, and address bullying and harassment, ensuring a safe and respectful workplace. |
$109
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Managing Individual Development
This course is designed for Team Leaders, Supervisors and HR professionals who are seeking to learn how to build the capabilities of team members in alignment with organization needs, and also to inspire, motivate and challenge people to realize their full potential. You will learn about the tools and techniques for assessing training and development needs, and the resources available to you, both inside and outside your organization to do this. You will also learn about the range of development options available, and how to develop specific growth plans for individuals and teams |
Original price was: $109.$81Current price is: $81.
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FAQs
A Global Management Academy Professional Credential is awarded for completion of a series of courses within a specific business or management skill set. On completion of a set number of courses, candidates will qualify for the Professional Management Credentials. Professional Certificates typically contain between 3 and 5 courrses. Assessment is based on multiple choice quizzes in each course.
A Management Credential from Global Management Academy is awarded for completion of a series of courses across a range of Management Competencies (based on the G-IAM) internationally recognized competency framework. On successful completion of a set number of courses (between 10 and 15), and the associated online multiple choice examinations. candidates are awarded G-IAM qualifications and the associated accredited manager credentials (eg. Accredited Senior Manager, Accredited H-R Manager etc..).
On completion of all Global courses, you will be able to download and print a completion certificate. The Certificate will also detail your acquired CPD hours from the course of study.
On completion of your Management Credential Program, you will recieve Digital Certification and a Digital Badge from Global Management Academy on the Accredible.net Blockchain verified digitial certification platform. You will be able to share you achievements on mutiple social media and career sites.
Learners are free to complete their learning at their own pace. On average, learners take 2 to 3 months to complete a Certificate Program, up to 5 months to complete a Diploma and up to 8 months to complete an Advanced Diploma.
Assessment in GMA Professional Credential programs takes the form of Online-quizzes (normally 3 in each course). Each quiz has a pass mark of 70% and you can take the quizzes as many times as you wish.
When enrolled in a G-IAM accredited program, candidates will be required to complete online multiple choice examinations (see the brochures for more information).
All Global Management Academy courses and programs are delivered through Online Learning through the Global E-Learning Portal. Each course comprises:
- Online Lectures and interactive learning
- Online Videos
- Online Quizzes
- Downloadable Learning Manuals (80 pages +)
- Additional downloadable workbooks, articles, and case studies.
Each course in the Global Academy carries a number of credits, which demonstrate the amount of study time you have put into your learning. 1 credit is equal to 10 hours of learning. Therefore, if a course has 2 credits, it will take approximately 20 hours of study to complete.
In addition to the online learning, you will have access to downloadable learning manuals and associated case studies, workbooks and management resources for each course.
You will receive continuous email and phone support from your tutor throughout your program.
Choose your currency in the currency selector, or pay in US Dollars. You can pay for courses through a single payment, or by monthly installments. See the fees for each course / program when you view program details.
On payment, you will receive a confirmation email and shortly thereafter you will receive an email with a link to the Global E-Learning Portal. Your tutor will also be on contact with you within 24 hours.
Depending on your course / program, you will have access to the e-learning portal for between 3 months and 12 months. Single course access is typically for 3 months, and access to courses in credential program for between 4 and 12 months. Please see course details for exact access durations.
If you are not satisfied with your Academy within the first 17days of purchase, we will refund your money (no questions asked).
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