Product Table Test

This course provides service managers with the tools and resources to better manage customer complaints, , manage difficult customers, and develop the policies and procedures to embed efficient complaints resolution and service recovery in the organization.

This course in Managing Conflict will equip you with powerful, practical strategies for preventing and resolving workplace conflicts and creating a more cohesive and productive workplace.

The Global CRM training course provides the framework for relevant customer engagement through customer relationship management. It provides a strategic approach to customer engagement enabling you to build an integrated organization-wide management system which will improve your firm’s sales process, build customer loyalty, and significantly improve your bottom line.

This course is designed for first line and aspiring first line managers, and provides comprehensive guidance and practical knowledge in how to manage and maintain discipline in the workplace.

This course will help managers understand the core principles of diversity management, and to recognize the benefits of diversity within workplaces. You will learn how to cope with diversity challenges at work, and learn to how to promote equality in the workplace, in line with legislation and management best practice.

This comprehensive online management course is designed to help experienced supervisors and new middle managers improve the efficiency and effectiveness of their team or business unit. Learn how to set performance standards, measure performance and progress and achieve enhanced control and accountability.

This course provides a comprehensive introduction to the principles and practices of effective governance, and provides practical techniques to apply to understand the roles, responsibilities and undertakings of governing bodies in organizations. You will learn how to shape and influence governance structures and practices and board needs and expectations.

In this course, you will learn how to identify the physical resource needs of your department, coordinate the purchase of materials and equipment, and how to plan for and maintain the required stock levels to ensure efficiency operations, and the principles of stock control. You will also learn about the principles of preventative and schedule maintenance, how to conduct an equipment risk analysis, and develop a basic maintenance schedule for your equipment.

The course provides the guidance and tools with which managers can develop and implement operational plans to ensure that the objectives and strategies outlined in the strategic and/or business plan are met by work teams.

This course is designed for managers responsible for the planning for, purchasing and management of physical resources to support the efficient functioning of a service or manufacturing operations. This course will equip you wit the knowledge to make informed decisions on purchasing and resources management in the organization.

This course in Managing Projects in the Organization is designed for people managing small to medium scale business projects, or for those team leaders or managers who are in need of a hands on introduction to the concepts, methods and techniques of project management.

This comprehensive course will provide you an insight into all the key concepts used by specialists in Continuous improvement, and enable you to successfully lead business improvement initiatives, and help build a continuous improvement culture in your organization.

This very comprehensive course in Managing Recruitment is designed for HR Personnel, and managers who need to gain expertise in recruiting and selecting personnel.

In this course, we explore the proven practices for managing a remote workforce, and the new and emerging technologies to enable and enrich the new work environment. We also explore the questions of managerial style how to maintain effective control, while motivating and supporting your team members to continue working effectively in such radically changed circumstances.

In this course, managers, and other professionals tasked with managing risk, will learn the practical skills necessary to perform regular risk assessments, treat and control risks, and introduce best practice risk management into their organization.

The focus of this course is on service quality, and helps managers develop the tools and techniques to evaluate service quality, and set standards and processes in place to both maintain and continually improve the quality of service provided to customers.

This course will equip you with powerful, practical strategies for minimizing workplace stress and resolving conflicts and help you build an organization with less risk of litigation and costs associated with stress and conflict related problems.

Designed for team leaders and supervisors, n this course, you will first examine the causes of stress at work, and evaluate your own levels of stress. You will then examine the management competencies which will help you to minimize and prevent stress within your work team.

This course will provide you with the framework, the tools and the knowledge to identify your development needs, and plan your personal development, in alignment with your career and personal ambitions, and with the expectations and needs of your current and future employers. This course will also provide you with the resources be able to better manage the continuing professional development requirements in your profession.

This practical course in market assessment provides the foundations and the detail for the development of a successful marketing strategy and marketing plan for your business.