Description
The Global Certificate in Operations Management is a professional qualification designed for new and aspiring middle managers who want to strengthen their ability to manage, improve, and optimize business operations. The program provides the essential frameworks, tools, and insights needed to plan, control, and enhance the operational functions that drive organizational success.
This 100% online, self-paced program is built for professionals seeking flexibility without compromising depth. You will learn how to design and implement operational plans, manage physical and human resources, control budgets, and identify and mitigate operational risks. By completing the program, you will earn the GMA Professional Credential in Operations Management – recognized internationally for its practical relevance and professional rigor.
Who Should Enrol?
The certificate in Operations Management is ideal for professionals who:
- Manage or supervise business operations, production, or service delivery.
- Are responsible for resource planning, procurement, or logistics.
- Want to improve team productivity and operational efficiency.
- Are preparing to move into higher-level management or leadership roles.
- Seek a globally recognized qualification in operations management.
Program Details
- Level: Middle Managers
- Courses: 4 (see course details below)
- Learning: On Demand 24/7
- CPD Hours: 80 Hours (each course takes approx. 20 hours to complete)
- Duration: 4 Months
- Certification: GMA Professional Credentials: Professional Certificate in Operations Management
Why Earn a Global Professional Certificate in Operations Management?
On completing the Professional Certificate in Operations Management, you will acquire the skills and knowledge to significantly enhance management of the operation in the organization. You will learn how develop operational plans, optimizing resource allocation and capabilities. You will also learn how develop workforce plans and how to effectively assign resources to optimize efficiency and productivity. Additionally, you will learn how to plan for, procure and manage physical resources across the supply chain, and optimize capacity and equipment utilization. You will also learn how to identify and mange operational risks and apply risk management processes across all operational activities. Finally, you will learn the principles of Agile management, and how to use these to enhance the effectiveness of the operations management role.
This certificate in Operations Management provides you with a structured learning pathway to master the essential disciplines of operational planning, resource management, efficiency improvement, and risk control. By completing the program, you will:
- Gain a deep understanding of core operational management principles.
- Learn to design and execute comprehensive operational plans aligned with strategic goals.
- Improve your ability to manage budgets, assets, and human resources efficiently.
- Strengthen your analytical, planning, and risk management capabilities.
- Understand how to balance efficiency, quality, and flexibility within operational systems.
- Develop leadership and problem-solving skills essential for managing modern operations teams.
This program is ideal for professionals who oversee business units, production processes, or service delivery operations and want to elevate their management performance through structured professional development.
Program Content
The Global Certificate in Operations Management consists of four carefully designed courses. Each one focuses on a key area of operational excellence, providing practical frameworks and actionable skills you can apply in real-world business contexts.
COURSE 1: DEVELOP AND MANAGE OPERATIONS PLANS
The goal of business process improvement is to improve the efficiency and effectiveness of the production and delivery not only to products and services but also to entire business processes. The difficult thing is to know what needs improving, and then whether your interventions have made a positive difference. This course is designed for supervisors and managers who manage the work of others and operate within the parameters of a broader strategic and/or business plan. The course provides the guidance and tools with which managers can develop and implement operational plans to ensure that the objectives and strategies outlined in the strategic and/or business plan are met by work teams. On completion of the course, participants will be able to develop complete operational plans, schedule and allocate work to their teams and monitor performance of the team against the plan.
COURSE 2: MANAGING FOR EFFICIENCY AND EFFECTIVENESS
This comprehensive online management course is designed to help experienced managers improve the efficiency and effectiveness of their team or business unit. The course begins with consideration of the role of managers today, and activities and attributes which define ‘effective management’. We then look at how a manager can contribute to improving efficiency and effectiveness in the team’s operations. You will learn about the core management techniques of planning, organizing, and assigning work to the team, and the directing function, in which managers need to apply a range of leadership styles. You will also frame a personal development plan to continue your learning and accelerate your career in management.
COURSE 3: MANAGING PHYSICAL RESOURCES
This course is designed for managers responsible for the planning for, acquisition and management of physical resources to support the efficient functioning of service and manufacturing organizations. In the course, you will learn how to identify resource requirements, and evaluate alternative options for obtaining physical resources. You will also learn about best practices in purchasing and managing the availability of physical resources to support operations. This will also involve understanding the processes required for maintenance of resources and the security of supply. In addition, you will learn about systems used to track inventory, the allocation of resources, resource location/history and the utilization of resources to meet agreed operational targets.
COURSE 4: MANAGING RISK IN THE ORGANIZATION
In this course, managers, and other professionals tasked with managing risk, will learn the practical skills necessary to perform regular risk assessments, treat and control risks, and introduce best practice risk management into their organization. Participants will learn how to apply a range of essential risk management tools, and how to improve decision making through the use of fact-based analysis, and evaluation of risks. In so doing, you will be able to advise on, and make commercial, operational, personnel and other business decisions for which the risks are demonstrably under control.
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Skills and Knowledge
On completion of the Certificate in Operations Management program, you will be able to:
- Develop comprehensive operational plans
- Align operations with business plans
- Develop aligned team performance plans
- Identify physical resources requirements
- Use capacity planning to inform target setting
- Develop asset utilization targets
- Assess capacity in resource allocation
- Understand how to align procurement with operations planning
- Manage security of resources
- Identify maintenance requirements in operations planning
- Set plans for improving operational efficiency
- develop operational performance measures
- delegate work effectively
- deploy operational controls to improve accountability
- develop and implement comprehensive operational plans.
- align operations strategy with business goals.
- manage workforce plans and optimize resource allocation.
- evaluate physical resource needs and ensure supply chain continuity.
- apply capacity and asset utilization planning to achieve efficiency targets.
- use operational controls to improve accountability and performance.
- identify productivity issues and implement corrective actions.
- apply structured risk management frameworks to operational decision-making.
- establish metrics for operational performance and continuous improvement.
- apply risk management in planning and manage operations
- identify and plan for operational risks
- apply structured risk identification and assessment
- apply appropriate risk treatment to operations
- implement appropriate risk control measures
- identify causes of poor productivity
- measure productivity in the workplace
- apply Hoshin Kanri principles in the workplace
- identify actions to improve workforce productivity
- know how to achieve economies of scale
Career and Organizational Impact
Graduates of the Global Certificate in Operations Management report measurable improvements in their ability to manage operations effectively and lead change initiatives.
Career benefits include:
- Strengthened qualifications for promotion to operational or general management roles.
- Increased confidence in leading process improvement and risk management initiatives.
- Enhanced credibility as a certified professional in operations management.
- Broader career pathways across manufacturing, services, and public sector organizations.
Organizations benefit from having certified operations managers who can streamline processes, reduce waste, improve productivity, and mitigate risks.
Enrol Today
Join professionals worldwide who are enhancing their careers and transforming their organizations through the certificate in Operations Management. Enrol today to gain the tools, knowledge, and credentials needed to lead operations with confidence, efficiency, and strategic insight.
