Description
Are your employees showing signs of stress: arguments, depression, dissatisfaction, absenteeism? Are there conflicts inside the organization which you feel unable to manage, and are these contributing towards your personal stress levels? Are you aware of your legal obligations in regard to employee well being, and in particular to managing stress levels at work? Stress and Conflict are normal features of a work environment. Knowing how to recognize and manage stress and conflict is a fundamental skill required of managers today.
In this course in managing stress and conflict in the organization, you will first examine the causes of stress at work, and evaluate your own levels of stress. You will then examine the management competencies which will help you to minimize and prevent stress in the workplace. The next step will be to consider the role of your organization in stress management, and the steps you might need to take to improve organizational approaches to stress and conflict.
You will also learn a range of techniques for resolving conflicts, and to handle bullying and harassment in the work place. Be sure to download and print your manual before you begin, and If you have any questions, contact your coach.
This course will equip you with powerful, practical strategies for minimizing workplace stress and resolving conflicts and help you build an organization with less risk of litigation and costs associated with stress and conflict related problems.
COURSE DETAILS
- Suitable For: Middle and Senior Managers
- Course Duration: 20 Hours
- Access Duration: You will have access to your course for 90 days from date of purchase
- Certification: Download your Certificate on completion
- Additional Resources: Download Learners manual, additional articles and worksheets
COURSE CONTENTS
Lesson 1 – Getting Started
SECTION 1: UNDERSTANDING STRESS IN THE WORKPLACE
Video – Stress Explorations 1
Video – Stress Explorations 2
Video – Stress Explorations 3
Managing Stress and Conflict – Video Feedback
Lesson 2 – Understanding Stress
Lesson 3 – Understanding Stress at Work
Video – Dan’s Story 1
Video – Dan’s Story 2
Lesson 4 – Self-Assessment
SECTION 2: MANAGING STRESS IN THE WORKPLACE
Lesson 5 – The Role of the Manager
Managing Stress and Conflict – Quiz 1
Lesson 6 – The Role of the Organization
Video – Molly’s Story – Part 1
Video – Molly’s Story – Part 2
Video – Molly’s Story – Part 3
Lesson 7 – Organization Risk Assessment
Lesson 8 – The Assessment Instrument
SECTION 3: MANAGING BULLYING, HARASSMENT AND CONFLICT
Lesson 9 – Bullying and Harassment
Video – Managing the Workplace Bully
Lesson 10 – Understanding Conflict at work
Lesson 11 – Using the CIPD Framework
Lesson 12 – Wrapping-up
Managing Stress and Conflict – Quiz 3
Managing Stress and Conflict – Course Evaluation
CERTIFICATION: DOWNLOAD YOUR CPD CERTIFICATE ON COMPLETION
