This course provides a comprehensive introduction to the theory and practice of continuous quality improvement. You will learn how to use a wide range of techniques and tools to analyze, map and improve business processes, and service quality.
This course introduces the principles and theory used in continuous improvement, including process analysis, Kaizen, and 6 Sigma, and provides you with the tools to successfully introduce a Continuous Quality Improvement program in your organization
This course introduces the core principles of Lean and 6 Sigma. You will learn how to use a range of Lean and 6 Sigma tools and techniques to lay the foundations for a Lean improvement program in your organization.
This course will help you understand the content of the ISO 9001:2008 quality management system, and provides an overview of best practice in the use of quality tools and techniques, and the management of continuous quality improvement programs.
This course is designed for middle managers seeking to set up and lead a quality | business improvement project team. You will learn how to plan the project, build the team, and plan, allocate work, control and support the team in achieving its goals.