Address Customer Needs

This course is designed to help new and aspiring service team leaders develop the skills and knowledge to lead their teams to meet and exceed the expectations of their customers for quality customer service.
Courses

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Workplace Coaching

ILM Level 3 Qualifications are designed for newly appointed or aspiring FIRST-LINE MANAGERS (supervisors, team leaders). seeking to acquire formal leadership and management qualifications, to help advance their career in management.

Effective Management

ILM Level 4 Qualifications are designed for new and aspiring MIDDLE MANAGERS, including departments heads and project managers. Learners will develop a sound base of business and management knowledge, and develop their skills with which to lead people with confidence.

Certificate in Business Leadership

ILM Level 5 qualifications are designed for EXPERIENCED MIDDLE MANAGERS including regional managers, general managers and department heads. Courses in this program help managers enhance their knowledge and skills to enter more SENIOR MANAGEMENT roles.

Mastering Leadership

ILM Level 7 Qualifications are post graduate level qualifications designed for experienced middle and senior managers planning to, or already working in a SENIOR EXECUTIVE role (CIO, CEO, CFO, Director etc..).

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