Online courses in customer service management from Global Management Academy
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Certificate in Managing Customer Service
Comprising 5 online courses(100 hours of online learning), this program is designed to enable supervisors and managers to review the effectiveness of customer service, and develop strategies to improve the quality of customer service in the organization.
Customer Service Essentials
This course is designed to help frontline managers develop their skills and knowledge in the management of service delivery. This course will provide you with the skills, knowledge and practice to successfully lead a frontline service team.£79.00
Leading and Motivating a Customer Service Team
Motivated employees are vital to the success of any customer service operation. This course provides team leaders in all service operations with the knowledge, skills and resources to enhance motivation, commitment and performance of their service team£79.00
Managing Complaints and Difficult Customers
This course provides managers with the tools and resources to better manage customer complaints, , manage difficult customers, and develop the policies and procedures to embed efficient complaints resolution and service recovery in the organization.£79.00
Managing Customer Relations
This course provides a strategic approach to customer engagement, enabling you to build an integrated organization-wide management system which will improve your firm’s sales process, build customer loyalty, and significantly improve your bottom line.£89.00
Managing Service Quality
This course is designed to help experienced customer service managers evaluate service quality, and develop the processes, practice and systems to improve service quality in their business.
Meeting Customer Needs
Designed for staff working in customer service roles, this course will help you identify the needs and expectations of your customers, monitor customer satisfaction, identify service problems and ways to improve service delivery and service quality.£79.00