Description
PROGRAM OVERVIEW
The CERTIFICATE IN MANAGING QUALITY AND IMPROVEMENT program is designed for supervisors and staff tasked with contributing to the management of quality within the work team.
Comprising 4 courses and 80+ hours of learning, the program provides comprehensive training in a wide range of skills and knowledge areas required to help you meet the quality needs of your customers, and contribute to quality improvement programs in your organization.
WHO IS THE PROGRAM SUTABLE FOR?
The Global MANAGING QUALITY AND IMPROVEMENT PROGRAM is designed to meet the needs of:
- First line and middle managers tasked with developing, or contributing to the design and implementation of quality and business improvement programs in the organizations
- Managers in both the commercial and public sectors.
LEARNING FORMAT
The program is delivered through:
- Online Learning through the Global E-Learning Portal (participants have access to the portal for 6 months from the date of registration).
- Assessment comprising short on-line quizzes for each course. No formal written assessment is required.
- Participants must complete all 5 of the courses in the program to qualify for the certificate.
- Each course takes approximately 20 hours to complete.
- Tutor Support is available through email, web conferencing and phone, throughout your program.
LEARNING RESOURCES
When you enrol in a Global course, you get immediate access to our E-Learning Portal. Online courses contain:
- Online presentations
- Online quizzes
- Online self-assessments
- Online Case Studies
- Online videos
- Online Virtual Tutor commentary
- Downloadable learning manual (100 pages +) / workbooks / additional articles and Excel worksheets.
PROGRAM CONTENT
The courses in this program include:
COURSE 1: UNDERSTANDING QUALITY MANAGEMENT
- Unit 1: Getting Started
- Unit 2: Understanding Quality
- Unit 3: Understanding Quality Standards
- Unit 4: Understanding ISO 9001
- Unit 5: Customers and Quality
- Unit 6: The Costs of Quality
- Unit 7: Total Quality Management
- Unit 8: Quality Awards
- Unit 9: Benchmarking
- Unit 10: Implementing Quality
- Unit 11: Wrapping Up
COURSE 2: MEETING CUSTOMER NEEDS
- Unit 1: Getting Started
- Unit 2: Understanding Customer Service
- Unit 3: Knowing your Customers
- Unit 4: Knowing Customer Needs
- Unit 5: Meeting Customer Needs
- Unit 6: Exceeding Customer Expectations
- Unit 7: Knowing Customer Legal Rights
- Unit 8: Using Customer Feedback
- Unit 9: Handling Complaints
- Unit 10: Wrapping-up
COURSE 3: BUSINESS IMPROVEMENT TECHNIQUES
- Unit 1: Getting Started
- Unit 2: Understanding Continuous Improvement
- Unit 3: Understanding Processes
- Unit 4: Process Variation and Control
- Unit 5: Understanding Kaizen
- Unit 6: Improving Processes
- Unit 7: Lean and the 7 Wastes
- Unit 8: Problem Analysis Tools
- Unit 9: Causal Analysis Tools
- Unit 10: Analyzing Possible Solutions
- Unit 11: Implementing the Solution
- Unit 12: Wrapping Up
COURSE 4: SOLVING PROBLEMS AND MAKING DECISIONS
- Unit 1: Getting Started
- Unit 2: The Problem Solving Method
- Unit 3: Problem Recognition and Definition
- Unit 4: Gathering Information
- Unit 5: Understanding Causes
- Unit 6: Improving Processes
- Unit 7: Generating Solutions
- Unit 8: Analyzing Possible Solutions
- Unit 9: Selecting the Best-fit solution
- Unit 10: Analyzing Risks
- Unit 11: Implementing the Solution
- Unit 12: Monitoring Progress
- Unit 13: Wrapping Up
COURSE 5: UNDERSTANDING INNOVATION AND CHANGE
- Unit 1: Getting Started
- Unit 2: The Pressure to Innovate
- Unit 3: Approaches to Innovation
- Unit 4: Promoting Innovation
- Unit 5: Understanding Change
- Unit 6: Understanding Change Management
- Unit 7: Planning Change
- Unit 8: Communication and Change
- Unit 9: Overcoming Barriers to Change
- Unit 10: Monitor Progress And Celebrate Wins
- Unit 11: Wrapping-Up
ADMISSION REQUIREMENTS
There are no formal entry requirements for this program. Candidates will normally be working in a first line, or middle managment role, and operational management responsibilities.
PROGRAM DURATION
Learners have 6 months from the date of enrolment to complete the Certificate Program.
ASSESSMENT
Assessment in this program takes the form of Online-quizzes (normally 3 in each course). Each quiz has a passmark of 70% and you can take the quizzes as many times as you wish.
6 REASONS TO ENROL IN THIS PROGRAM NOW!
- You get a Management Certificate which is recognized worldwide.
- You get real value for money (E-learning costs a fraction of conventional learning).
- You can get started immediately.
- You can learn at your own pace, at home, at work, in the park, anywhere you choose.
- You will have excellent support from a dedicated coach throughout the program.
- Our Guarantee: not satisfied, we will refund your fees without question (see terms and conditions).
CERTIFICATION: Global Management Academy Parchment Certificate (mailed)
DELIVERY: On-line with email, skype and phone support as required.
RESOURCES: Downloadable Learners manuals for each course, additional articles, workbooks and worksheets.