This program provides experienced supervisors and middle managers with the knowledge to introduce a range of quality initiatives and programs in the organization. Learn the principles of ISO 9001 and international quality standards. Learn the principles of quality improvement, including Kaizen, lean 6 Sigma and TQM, and, learn how to manage the human resources, and logistics to successfully implement an  improvement program.

This program provides experienced managers with the knowledge to make the business case for, plan for and successfully implement a Lean Six Sigma Improvement program. Learn the principles of quality improvement, including Kaizen, lean 6 Sigma and TQM. Learn how to manage the human resources, and logistics to successfully implement a Lean Improvement program.

The Global Professional Certificate in Operations Management is designed to enable new and experienced middle managers, to develop the skills and knowledge to manage the operations of a business unit.  You will learn about the core functions and activities involved in operations management, and the core principles you will need to learn, to coordinate and plan the improvement of operations within your organization. You will also learn how to develop operational plans, develop and control operations budgets, plan for and manage the physical resources (materials, facilities and equipment), and develop and manage workforce plans. Upon completion, you’ll earn the GMA Professional Certificate in Operations Management—a globally recognized qualification demonstrating your expertise in operational excellence and leadership.

This program provides experienced first-line managers and operations and quality professionals with the knowledge to make the business case for, plan for and successfully implement a Lean Six Sigma Improvement program. Learn the principles of quality improvement, including Kaizen, lean 6 Sigma and TQM. Learn how to manage the human resources, and logistics to successfully implement a Lean Improvement program.