Description
The GMA CERTIFICATE IN MIDDLE MANAGEMENT is a concise program of 4 courses, designed to introduce experienced business managers with the skills and knowledge with which to enter and succeed in Middle Management Roles. The program meets the specifications for the Accredited Manager Credential from Global Management Academy.
- Level: Experienced First-line Managers and new Middle Managers
- Courses: 12 (View program to see course details)
- Learning: Online | Learn at your own pace
- Credits: 8 (2 credits for each course)
- Duration: 2 months at 8 hours per week (access for 4 months).
- CPD Hours: 80
- CPD Certificates: download on completion of each course.
- Assessment: 2 Multiple Choice Exams (30 mins each exam)
- Certification: GMA Management Credentials (digital certificate and badges)
- Social Share – share your credentials on LinkedIn and social media.
Key Benefits
On completing the Certificate in Middle Management, you will have taken the first step in becoming a Middle Manager, and will be laying the foundations for your leadership career. You will understand the key principles of team management and know how to manage people effectively to realize their full potential and improve performance of the work unit. You will also understand the core principles of financial management and contribute effectively to budget planning and financial decision making for the business unit. You will ready to continue your learning in Middle Management.
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Program Content
This program comprises the following courses:
MODULE 1: PRINCIPLES OF MANAGEMENT
COURSE 1: MANAGING PEOPLE FOR PERFORMANCE (2 credits)
This course helps managers apply an integrated approach to the management of performance in the organization, aligning people with organization strategy, and optimizing the use of management systems to drive business performance improvement.
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COURSE 2: DEVELOP AND LEAD HIGH-PERFORMANCE TEAMS (2 credits)
Designed for experienced team leaders, this course is about taking your team to the next level. The course helps you build alignment and business focus required to accelerate team performance, and helps you build your reputation as a ‘Performance Leader’.
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MODULE 2: OPERATIONS MANAGEMENT
COURSE 3: MANAGING SERVICE QUALITY
This course is designed to help experienced customer service managers evaluate service quality, and develop the processes, practice and systems to improve service quality in their business. You will learn how to set standards, measure customer satisfaction, monitor service quality, and develop plans to improve service delivery in your organization. Additionally, you will have access to a wide range of tools and workbooks to help you continue improving service quality in your organization.
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COURSE 4: FOUNDATIONS IN OPERATIONS MANAGEMENT
The Global Foundations in Operations Management course has been designed to give new and aspiring operations managers and supervisors the essential knowledge and tools to understand, manage, and continuously improve business operations in any industry. This course takes you step-by-step through the fundamentals of operations management — from mastering core principles and understanding processes to understanding the use of Lean, Six Sigma, and Kaizen for lasting improvement, and the importance of building resilient supply chains.
Skills / Knowledge
On completion of this program, you will be able to:
- Manage people for performance
- set goals and objectives for the team
- Understand management by objectives
- Set motivating goals
- Establish management controls
- Manage team accountability
- Give effective feedback on performance
- Solve difficult problems at work
- Make informed business decisions
- Conduct root cause analysis
- Use breakthrough thinking techniques
- Plan and executive solutions to problems
- Apply a range of leadership styles
- Understand and apply situational leadership
- Understand Transformational Leadership
- Measure customer satisfaction
- Develop customer service standards
- Monitor service quality
- Know how to improve service delivery
- Plan budgeting processes
- Report on budget performance
- Monitor budget implementation
- Manage the budgeting process in a business unit
Certification
Management Qualification Awards
Assessment – Assessment in this program takes the form of Online-Examinations which are taken at the end of each module. You will have to complete 2 examinations (each exam comprises 30 multiple choice questions) to qualify for the Diploma in Management. The Pass-mark for the examinations is 50%. One re-sit is allowed for each examination (if required).
CPD Certificates – On completion of each course in the program, you will be able to download and print a Course Completion Certificate, detailing your Continuing Professional Development Credits.
Digital Credentials – On successful completion of all your courses, you will receive an email with a link to your Digital Credentials. These will include your Digital Badge and Digital Certificate.
Social Share – You will be able to share your digital credentials on LinkedIn and other social media platforms.
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