Operations and Quality Management Courses

Become an Operations and Quality Management Professional.

Global Operations and Quality Management Training Courses

The Operations and Quality Management Training Courses at Global Management Academy provide comprehensive, career-focused programs designed to equip professionals with the skills, knowledge, and credentials needed to excel in operations, process improvement, and quality management. These courses cover a wide range of essential topics, including operations planning, process optimization, lean management, Six Sigma, total quality management (TQM), ISO 9001:2015 standards, workforce productivity, and agile management practices. By engaging with these programs, participants gain practical tools to streamline operations, enhance efficiency, reduce waste, and ensure consistent quality across products and services. Whether you are starting your career in operations or quality management, or seeking to advance into senior management roles, the training courses provide globally recognized credentials and a clear pathway for career development. Enrolling in operations and quality management training not only strengthens your professional capabilities but also prepares you to lead high-performing teams and drive measurable business results across industries worldwide.

Develop your Skills in Operations and Quality Management

Earn CPD Certificates on completion of your courses. Click on the course links to learn more.

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COURSE DESCRIPTION
LEVEL
FEES
agile project management

This course provides a comprehensive introduction to the principles of Agile Management and their application to project management.  Participants will gain an in depth understanding of how the Agile Project Management processes can guide the planning, management and control of successful Agile projects.

Middle Management
Senior Management
Becoming an Agile Manager

This course will provide you an understanding of the core principles and tactics used in agile management. You will also learn how to apply agile in your management role and how to introduce agile principles to your organization.

Middle Management
Senior Management
business improvement techniques

This course will also provide you with the skills and frameworks to plan for and successfully lead a small scale business improvement initiative, and help you to build a continuous improvement culture in your organization.

First-Line Management
Middle Management
business process improvement

This course provides an introduction to the tools used for business process improvement, such as process mapping, statistical process control, and how to use these tools to improve the three most critical aspects of your business process: time, quality, and cost.

First-Line Management
Middle Management
Change Leadership

This comprehensive course is designed for middle and senior managers planning to undertake a major change initiative within the organization, and seeking to ensure optimal realization of the benefits of the proposed innovation / change program.

Senior Management
develop and manage operations budgets

Develop and Manage Operations Budgets is a practical training course designed for supervisors and line managers who need to build, analyze, and oversee operational budgets with confidence. Whether you're new to budgeting or looking to refine your skills, this course will equip you with the tools to create accurate forecasts, manage financial risks, and align budgets with strategic goals—empowering you to make informed decisions that drive efficiency and profitability.

Middle Management
Developing Operations Plans

The course provides the guidance and tools with which managers can develop and implement operational plans to ensure that the objectives and strategies outlined in the strategic and/or business plan are met by work teams.

Middle Management
Developing Operational Excellence

This course will enable senior managers and operations professionals to apply knowledge of business excellence and  identify organization-wide operational improvement opportunities, assess their viability, before developing a comprehensive plan for operational excellence implementation.

Executive Management
Senior Management
Foundations in Lean 6 Sigma

In this course you will learn about the principles underpinning Lean and 6 Sigma and how to carry out an assessment of the potential for a Lean improvement program in your organization. You will learn how to use several Lean tools and techniques to evaluate the potential for performance improvement, and to make the business case for investment in a Lean initiative.

Middle Management
Foundations in Operations Management

The Global Foundations in Operations Management course has been designed to give new and aspiring operations managers and supervisors the essential knowledge and tools to understand, manage, and continuously improve business operations in any industry. This course takes you step-by-step through the fundamentals of operations management — from mastering core principles and understanding processes to understanding the use of Lean, Six Sigma, and Kaizen for lasting improvement, and the importance of building resilient supply chains. Take the first step toward becoming an effective, confident operations leader — and lay the foundation for a successful management career.

Middle Management
Foundations in Quality Management

Designed for supervisors and managers new to quality management, or planning the improvement of a quality management system, this course provides a comprehensive introduction to quality management systems, and the contributions the methodologies can make to organizational effectiveness and performance

First-Line Management

This comprehensive course will provide you an insight into all the key concepts used by specialists in Business improvement, and enable you to successfully lead a Lean business improvement initiative, and help build a continuous improvement culture in your organization.

Middle Management
Improving Workforce Productivity

In this course you will learn techniques and practices to improve the productivity of your teams and establish a continuous focus on increasing efficiency and effectiveness.

Middle Management
Leading a Customer Service Team

This course is about creating a truly customer focused service team. The course helps you build the alignment and customer focus required to truly accelerate team performance, and helps you build your reputation as a true ‘Service Leader’.

First-Line Management
Middle Management
Leading an improvement team

This course will help you plan for and execute quality and business improvement projects through the formation and leadership of cohesive improvement teams.

Middle Management
leading projects in the organization

This course in Managing Projects in the Organization is designed for managers leading business projects, or for those team leaders or managers who are in need of a hands on introduction to the concepts, methods and techniques of project management.

Middle Management
Senior Management
Managing complaints and difficult customers

This course provides service managers with the tools and resources to better manage customer complaints, , manage difficult customers, and develop the policies and procedures to embed efficient complaints resolution and service recovery in the organization.

First-Line Management
Managing for Efficiency and Effectiveness

This comprehensive online management course is designed to help experienced supervisors and new middle managers improve the efficiency and effectiveness of their team or business unit. Learn how to set performance standards, measure performance and progress and achieve enhanced control and accountability.

Middle Management
Managing Materials and Equipment

In this course, you will learn how to identify the physical resource needs of your department, coordinate the purchase of materials and equipment, and how to plan for and maintain the required stock levels to ensure efficiency operations, and the principles of stock control. You will also learn about the principles of preventative and schedule maintenance, how to conduct an equipment risk analysis, and develop a basic maintenance schedule for your equipment.

First-Line Management
Managing Physical Resources

This course is designed for managers responsible for the planning for, purchasing and management of physical resources to support the efficient functioning of a service or manufacturing operations. This course will equip you with the knowledge to make informed decisions on purchasing and resources management in the organization.

Middle Management
Senior Management
12

Course View Course Price Level Action
Managing Service Quality
Managing Service Quality
The focus of this course is on service quality, and helps managers develop the tools and techniques to evaluate service quality, and set standards and processes in place to both maintain and continually improve the quality of service provided to customers.
$99
business improvement techniques
Business Improvement Techniques
This course will also provide you with the skills and frameworks to plan for and successfully lead a small scale business improvement initiative, and help you to build a continuous improvement culture in your organization.
$109
Foundations in Quality Management
Foundations in Quality Management
Designed for supervisors and managers new to quality management, or planning the improvement of a quality management system, this course provides a comprehensive introduction to quality management systems, and the contributions the methodologies can make to organizational effectiveness and performance
$99
Foundations in Lean 6 Sigma
Foundations in LEAN 6 SIGMA
In this course you will learn about the principles underpinning Lean and 6 Sigma and how to carry out an assessment of the potential for a Lean improvement program in your organization. You will learn how to use several Lean tools and techniques to evaluate the potential for performance improvement, and to make the business case for investment in a Lean initiative.
$99
business process improvement
Business Process Improvement
This course provides an introduction to the tools used for business process improvement, such as process mapping, statistical process control, and how to use these tools to improve the three most critical aspects of your business process: time, quality, and cost.
$109
Developing Operational Excellence
Developing Operational Excellence
This course will enable senior managers and operations professionals to apply knowledge of business excellence and  identify organization-wide operational improvement opportunities, assess their viability, before developing a comprehensive plan for operational excellence implementation.
$129
Leading an improvement team
Leading an Improvement Team
This course will help you plan for and execute quality and business improvement projects through the formation and leadership of cohesive improvement teams.
$109
Solving problems at work
Solving Problems at Work
Designed for anyone responsible for resolving issues quickly, this Course in the Problem Solving Program will provide an overview of the entire creative problem solving process, as well as introducing key problem solving tools that you can use every day.
$99
Managing for Efficiency and Effectiveness
Managing for Efficiency and Effectiveness
This comprehensive online management course is designed to help experienced supervisors and new middle managers improve the efficiency and effectiveness of their team or business unit. Learn how to set performance standards, measure performance and progress and achieve enhanced control and accountability.
$109
Managing quality improvement
Managing Quality Improvement
This comprehensive course will provide you an insight into all the key concepts used by specialists in Continuous improvement, and enable you to successfully lead business improvement initiatives, and help build a continuous improvement culture in your organization.
$109
Planning and Managing Teamwork
Planning and Managing Teamwork
This course is designed for managers tasked with setting up teams to plan for and execute complex team activities.
$109
agile project management
Agile Project Management
This course provides a comprehensive introduction to the principles of Agile Management and their application to project management.  Participants will gain an in depth understanding of how the Agile Project Management processes can guide the planning, management and control of successful Agile projects.
$109
Becoming an Agile Manager
Becoming an Agile Manager
This course will provide you an understanding of the core principles and tactics used in agile management. You will also learn how to apply agile in your management role and how to introduce agile principles to your organization.
$109
Supply chain management
Supply Chain Management
This course will provide you with an in-depth insight into the theory, problems, solutions, and best practices of supply chain management, the practical skills and knowledge so that you learn how to manage suppliers and the supply sources, manage logistics and improve the systems and practices used in managing the supply chain.
$119
Managing Physical Resources
Managing Physical Resources
This course is designed for managers responsible for the planning for, purchasing and management of physical resources to support the efficient functioning of a service or manufacturing operations. This course will equip you with the knowledge to make informed decisions on purchasing and resources management in the organization.
$109
Improving Workforce Productivity
Improving Workforce Productivity
In this course you will learn techniques and practices to improve the productivity of your teams and establish a continuous focus on increasing efficiency and effectiveness.
$109
leading projects in the organization
Leading Projects in the Organization
This course in Managing Projects in the Organization is designed for managers leading business projects, or for those team leaders or managers who are in need of a hands on introduction to the concepts, methods and techniques of project management.
$119
Managing Workplace Projects
Managing Projects in the Organization
This course in Managing Projects in the Organization is designed for people managing small to medium scale business projects, or for those team leaders or managers who are in need of a hands on introduction to the concepts, methods and techniques of project management.
$109
Planning Workplace Projects
Planning Workplace Projects
This Global course in Planning Workplace Projects is designed for people tasked with planning and managing small scale business projects, or for those team leaders or managers who are in need of a hands on introduction to the concepts, methods and techniques of project management. The course is the first of 2 courses in the Managing Projects in the Organization Series. You will learn how to effectively plan for a workplace project, including resources planning, financial planning, developing a complete project plan and framing the communication plan for the project.
$99
Project Risk Management
Project Risk Management
This course in Project Risk Management is designed for managers and project professionals seeking to develop the skills and knowledge to effectively plan for and manage risks in medium and larger scale projects.
$109
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Foundations in Quality Management

Level: First-Line Management

20 CPD Hours 

Manage Materials and Equipment

Level: First-Line Management

20 CPD Hours

Essentials of Customer Service Management

Level: First-Line Management

20 CPD Hours 

Managing Customer Complaints

Level: First-Line Management

20 CPD Hours 

Business Improvement Techniques

Level: First-Line Management

20 CPD Hours 

Planning and Managing Workplace Projects

Level: 1st-Line & Mid-Management

20 CPD Hours

Manage and Improve Service Quality

Level: 1st-Line & Mid-Management

20 CPD Hours

Managing Physical Resources

Level: 1st-Line & Mid-Management

20 CPD Hours

Develop and Manage Operations Plans

Level: Middle Management

20 CPD Hours

Managing Risk in the Organization

Level: Middle Management

20 CPD Hours

Plan a LEAN Improvement Program

Level: Middle Management

20 CPD Hours 

Managing Quality Improvement

Level: Senior Management

20 CPD Hours 

Reviewing Operational Performance

Level: First-Line Management

20 CPD Hours

Developing Operational Excellence

Level: Senior Management

20 CPD Hours 

Foundations in Supply Chain Management

Level: Mid-Senior Management

20 CPD Hours

Leading and Controlling Business Projects

Level: Mid-Senior Management

20 CPD Hours

Professional Certificates in Operations and Quality Management

Earn an Internationally Recognized Professional Credential in Operations and Quaiity Management

Key Features of Global Operations and Quality Management Courses

Online | On-Demand

Global courses use best practice online learning technologies, and are accessible on all devices 24/7. Assessment is through online quizzes for each course.

Additional Resources

All Global courses also include downloadable learning manuals and additional resources, enabling you to continue your learning offline anytime.

CPD Certifications

Download and print your certificate on completion of your courses. All Certificates specify CPD hours.

Career Pathways

All Global courses contribute credits to professional and management credentials, linked to career pathways.

Why Develop your career in management with Global

Why develop your career with Global Management Academy?

Because today's managers need practical skills, flexible learning, and credentials that deliver real value. Global Management Academy offers hundreds of affordable online courses and professional credential programs across leadership, management, finance, human resources, marketing, operations, and strategy. Study anytime, anywhere with self-paced learning designed for busy professionals, and earn verifiable digital credentials and CPD certificates that showcase your growing expertise. Whether you are preparing for your first leadership role, seeking promotion, or building executive capabilities, Global Management Academy provides a flexible, cost-effective pathway to achieve your career go achieve your career goals.

Operations and Quality Management Articles and Tips

FAQs

A Global Management Academy Professional Credential is awarded for completion of a series of courses within a specific business or management skill set. On completion of a set number of courses, candidates will qualify for the Professional Management Credentials. Professional Certificates typically contain between 3 and 4 courses, and diploma programs between 6 and 8 courses. Assessment is based on multiple choice quizzes in each course.

On completion, participants are awarded Digital Credentials on Global’s blockchain verified digital platform – share your skills and expertise on social media, and with employers

Global Management Academy professional credentials are not higher education awards such as degrees or master’s qualifications, and they are not part of nationally regulated academic frameworks.

Instead, our programmes are built around internationally relevant management and leadership competencies aligned with current global workplace expectations and industry best practice, such as the U.K’s National Occupational Standards’, and the EMSI skills framework. This ensures the skills you develop are practical, transferable, and applicable across a wide range of countries, sectors and organisational contexts.

Each Global Management Academy course and credential includes a detailed competency profile that clearly outlines the specific knowledge, skills and behaviours learners are expected to develop. These competency profiles form an integral part of our digital credentialing process and are issued alongside your Global digital credential, providing transparent, verifiable evidence of your professional capabilities.

Ultimately, Global Management Academy credentials are designed to demonstrate applied competence, strengthen professional credibility, and support career development in an increasingly global and interconnected labour market.

A Global Management Academy Digital credential is the acknowledgement that you have invested time in developing your skills. Global Digital credentials comprise digital badges and certificates, and the technology to promote your achievements, and showcase your knowledge and skills across social media platforms, and with your employer and recruitment platforms.

Global credentials are verifiable using secure blockchain technologies.

On completion of all Global courses, you will be able to download and print a completion certificate.  The Course Completion Certificate will also detail your acquired CPD hours from the course of study.

On completion of your Professional Credential Program, you will receive Digital Certification and a Digital Badge from Global Management Academy on the Hyperstack Blockchain verified digital certification platform. The Credential profile will also list the courses completed, and detail the skills and knowledge (competencies) you will have aqcuired. You will be able to share you achievements on multiple social media and career sites.

Keeping your skills current and continuing your professional development is essential in today’s fast-changing business environment. However, balancing work, family and personal commitments can be challenging.

Global Management Academy’s professional certificates and diplomas are designed specifically for busy professionals. Our flexible online learning model enables you to study at a time, place and pace that suits your lifestyle, allowing you to fit learning around your existing responsibilities.

Our programmes are practical, accessible and supported by a user-friendly online learning environment, helping you build confidence without becoming overwhelmed. If you are currently employed, you can immediately apply your new knowledge and skills in the workplace, reinforcing your learning and delivering real value to your organisation.

Whether you are seeking career progression, preparing for greater responsibilities or exploring new opportunities, a Global Management Academy credential can help you develop the skills, confidence and professional recognition needed to advance your career while maintaining a healthy work-life balance.

Learners are free to complete their learning at their own pace. On average, learners take 2 months (at 6 to 8 hours per week) to complete a Certificate Program, and up to 4 months to complete a Professional Diploma Program.

All Global Management Academy courses and programs are delivered through Online Learning through the Global E-Learning Portal. Each course comprises:

  • Online Lectures and interactive learning
  • Online Videos
  • Online Quizzes
  • Downloadable Learning Manuals (80 pages +)
  • Additional downloadable workbooks, articles, and case studies.

GMA is committed to providing learners with the most complete learning experiences, to enable both online an offline learning. In addition to the online learning, you will have access to downloadable learning manuals (normally 80 to 100 pages for each course). In addition, you will also have access to associated case studies, workbooks and management resources for each course.

You will receive continuous email support from your tutor throughout your program. You tutor will be available to answer your questions, and may be able to provide additional free resources on request.

Choose your currency in the currency selector, or pay in US Dollars. You can pay for courses through a single payment, or by monthly installments. See the fees for each course / program when you view program details.

On payment, you will receive a confirmation email and shortly thereafter you will receive an email with a link to the Global E-Learning Portal. Your tutor will also be on contact with you within 24 hours.

Depending on your course / program, you will have access to the e-learning portal for between 3 months and 12 months. Single course access is typically for 3 months, and access to courses in credential program for between 4 and 6 months. Please see course details for exact access durations.

If you are not satisfied with your Academy within the first 7 days of purchase, we will refund your money (no questions asked).

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