Description
Stress and Conflict are normal features of a work environment. Controlling stress in the team is a fundamental skill required of managers today.
In this course, you will first examine the causes of stress at work, and evaluate your own levels of stress. You will then examine the management competencies which will help you to minimize and prevent stress in the workplace. The next step will be to consider the role of your organization in stress management, and the steps you might need to take to improve organizational approaches to stress and conflict.
You will examine the stress factors in your workplace, and learn a range of techniques to improve how you approach and manage work schedules, manage relationships with your team and colleagues, and how you can build up a strong personal stress defense foundation. You will also learn how to recognize stress in your people, and to provide, or seek appropriate types of support.
COURSE DETAILS
- Suitable For: Team Leaders and Supervisors
- Course Duration: 20 Hours
- Access Duration: You will have access to your course for 90 days from date of purchase
- Certification: Download your Certificate on completion
- Additional Resources: Download Learners manual, additional articles and worksheets
COURSE CONTENTS
Lesson 1 – Getting Started
SECTION 1: UNDERSTANDING STRESS AT WORK
Video – Stress Explorations 1
Video – Stress Explorations 2
Video – Stress Explorations 3
Stress Explorations – Video Feedback
Lesson 2 – Understanding Stress
Video – The Effects of Stress and Poor Sleep
Lesson 3 – Understanding Stress at Work
Video – Dan’s Story 1
Video – Dan’s Story 2
Lesson 4 – How is Stress Affecting you?
Controlling Stress in the Team – Quiz 1
SECTION 2: COPING WITH PERSONAL STRESS
Lesson 5 – Managing Environmental Stress
Video – Tactics to Combat Stress at Work
Lesson 6 – Working with powerful people
Video – How to manage your boss
Lesson 7 – Handling Work Overload
Video – How to Manage Overwhelming work overload
Lesson 8 – The 3 A’s Approach
Video – The 3 A’s (clone)
Lesson 9 – Building Stress Defenses
Video – 12 Defense Mechanisms
SECTION 3: CONTROLLING STRESS IN THE TEAM
Lesson 10 – The Role of the Manager
Video Helping your Team cope with Stress
Lesson 11 – Supporting and Counselling your People
Lesson 12 – Wrapping-up
Controlling Stress in the Team – Quiz 2
Controlling Stress in the Team – Course Evaluation
CERTIFICATION: DOWNLOAD YOUR CPD CERTIFICATE ON COMPLETION
