Description
This course is designed for new supervisors and team leaders, and staff seeking to become team leaders. You will learn about the behaviors which lead to team cohesion and the actions which team leaders take to create effective teams. You will learn how to assess your own strengths and weaknesses and where you need to improve personal effectiveness. You will also learn how to use your communication skills to work successfully within a team, and how to overcome some common barriers to effective communication at work.
Conflict is a common feature of team work, and you will learn to recognize the symptoms and causes of conflict and some techniques for overcoming conflict at work. You will also learn how some techniques for dealing with difficult people at work, and how to maximize your contribution as a team member.
COURSE DETAILS
- Suitable For: New Team leaders and Supervisors
- Course Duration: 20 Hours
- Access: 3 months
- Certification: Download your Certificate on completion
- Additional Resources: Download comprehensive Learners manual, additional articles and worksheets
COURSE CONTENTS
This course comprises the following lessons:
Lesson 1 – Getting Started
Video – The Power of Teamwork
SECTION 1: UNDERSTANDING TEAMWORK
Lesson 2 – Understanding Teams
Lesson 3 – Being a Team Player
Video – How to be a great team-player
SECTION 2: IMPROVING YOUR PERSONAL EFFECTIVENESS
Lesson 4 – Personal Effectiveness
Video – The 7 Habits of Effective People
Lesson 5 – Communication at Work
Lesson 6 – Barriers to Communication
Working Effectively in Teams – Quiz 1
SECTION 3: MANAGING CONFLICT AND DIFFICULT PEOPLE
Lesson 7 – Understanding Conflict
Video – Stop the Drama and do the Work
Lesson 8 – Resolving Conflict
Video – Tips for dealing with conflict
Lesson 9 – Dealing with Anger
Lesson 10 – Dealing with Difficult People
Video – How to deal with difficult people
Lesson 11 – Wrapping-up
Working Effectively in Teams – Quiz 2
Working effectively in Teams – Course Evaluation
CERTIFICATION: DOWNLOAD YOUR CPD CERTIFICATE ON COMPLETION
