Develop the Emotional Intelligence Skills to Lead People More Effectively

Build greater self-awareness, empathy, communication and emotional control—and learn how emotionally intelligent leaders motivate, influence and develop high-performing teams.

Emotional Intelligence (EI) is one of the most valuable capabilities for modern managers and leaders. Technical expertise and business knowledge may help you get promoted into leadership, but your ability to understand yourself, connect with others, manage emotions and respond effectively to challenging situations can have a major influence on your leadership effectiveness.

The Emotional Intelligence for Leaders Masterclass is a practical, live online programme designed for first-line managers, middle managers, senior managers and emerging leaders who want to strengthen their emotional intelligence and become more effective people leaders.

During this intensive three-hour virtual masterclass, you will explore the foundations of emotional intelligence, develop greater insight into your own leadership behaviours and learn how EI can be applied to communication, motivation, influence, decision-making, conflict and team performance.

You will also explore Daniel Goleman’s leadership styles and consider how emotionally intelligent leaders can adapt their leadership approach to different people and workplace situations.

Masterclass Details

Format: 1 x 3-hour live virtual masterclass

Delivery: Interactive tutor-led virtual learning with practical activities and discussion.

Suitable For:

• First-Line Managers
• Middle Managers
• Senior Managers
• Team Leaders
• Supervisors
• Emerging Leaders
• HR Professionals
• Project Managers
• Department Managers
• Professionals preparing for leadership positions

Certification: Digital Credential and Digital Badge awarded upon completion

Learning Resources: Learning Manual, self-assessment resources and practical worksheets.

Key Benefits of Attending

By participating in the Emotional Intelligence for Leaders Masterclass, you will:

• Develop greater self-awareness of your emotions, behaviours and leadership impact.
• Learn practical techniques for managing emotions under pressure.
• Improve your empathy and ability to understand different perspectives.
• Strengthen communication and interpersonal skills.
• Build greater confidence in handling difficult conversations.
• Learn how emotional intelligence can improve employee motivation and engagement.
• Develop stronger relationships with employees, colleagues and stakeholders.
• Understand how to adapt your leadership style to different workplace situations.
• Improve your ability to manage conflict and disagreement constructively.
• Strengthen your ability to influence and persuade without relying solely on positional authority.
• Build greater trust and psychological safety within your team.
• Identify your own emotional intelligence development priorities.
• Create a practical action plan for strengthening your effectiveness as an emotionally intelligent leader.
• Earn a Digital Credential demonstrating your commitment to leadership development.

Agenda

09:00 AM – 12:00 PM

Masterclass Session 1: Understanding EI Theory and Practice

In this first session, we develop an understanding of emotional intelligence and its role in the workplace. We explore the prevailing theories of emotional intelligence, and how they are applied to improve the effectiveness of organizations. you will examine the tools and techniques you can use to develop your EI skills, including: 1. Developing Self-Knowledge; 2. Improving Self-Management; 3. Improving Self-Awareness; and 4: Improving Relationship Management.

09:00 AM – 12:00 PM

Masterclass Session 3: Emotional Intelligence and Leadership Styles

In this session, you will learn how Emotional Intelligence is reflective of different leadership styles, and how we can apply these leadership styles in differing situations to improve team motivation, engagement and performance. You will also gain insight into your own levels of emotional intelligence and the skills you will need to develop.

FAQs

What format is the Masterclass?

The programme is delivered as live, two interactive three-hour virtual training sessions. Your tutor will guide you through the learning material, examples, discussion and practical activities. Breakout activities may be used where appropriate.

What Certification will I receive?

On completion of the masterclass, you will receive a Digital Credential and Digital Badge that can be shared on LinkedIn and other professional platforms. Your credential will also record the CPD hours associated with the masterclass.

What Learning Resources are provided? (Optional)

You will have access to the Global online course related to your masterclass for one month, which contains downloadable learning manual, articles and worksheets.

Will I be able to apply the knowledge Immediately?

Yes. The masterclass is designed around practical management situations. You will leave with techniques and an action plan that can be applied to communication, feedback, team leadership, conflict, motivation and workplace relationships.