Description
For managers, one of the most challenging aspects of the work is the performance review meeting. This short face-to-face interview is so often the source of conflict, and lasting disappointment, that many managers seek to avoid it altogether. But performance Management is much more than this meeting with your people. Performance Management involves a much wider and ongoing process of helping your people achieve their potential, while contributing towards the overall success of the organization.
In this course, you will learn techniques to plan for and manage employee performance, and the communication and other techniques required to manage the employee performance interview.
You will learn to handle performance review discussions with employees with confidence, and control discussions which encounter disagreement and confrontation and counsel employees with performance problems.
COURSE DETAILS
- Suitable For: First-Line and Middle Managers and H-R Professionals
- Course Duration: 20 Hours
- Access Duration: You will have access to your course for 90 days from date of purchase
- Certification: Download your Certificate on completion
- Additional Resources: Download Learners manual, additional articles and worksheets
COURSE CONTENTS
Lesson 1 – Getting Started
SECTION 1: UNDERSTANDING PERFORMANCE MANAGEMENT
Lesson 2 – Understanding PM
Video – Bad Review Meeting
Lesson 3 – The Role of the Manager
Video – Good review meeting
Lesson 4 – Preparing for the Review Meeting
Managing Employee Performance – Quiz 1
SECTION 2: MANAGING THE REVIEW MEETING
Lesson 5 – The Review Meeting
Video – How to Conduct a Performance Review Meeting
Lesson 6 – Providing Feedback
Video – Giving Constructive Feedback
Lesson 7 – Performance Planning 1
Video – Helping Employees Set Goals
Lesson 8 – Performance Planning 2
Lesson 9 – Development Planning
Manage Employee Performance – Quiz 2
SECTION 3: MANAGING POOR PERFORMANCE
Lesson 10 – Managing Underperformance
Video – Coaching Poor Performance
Lesson 11 – Preventing Poor Performance
Video – Best practice in disciplining employees
Lesson 12 – Wrapping-up
Manage Employee Performance – Quiz 3
CERTIFICATION: DOWNLOAD YOUR CPD CERTIFICATE ON COMPLETION
