For managers, one of the most challenging aspects of the work is the performance review meeting. This short face-to-face interview is so often the source of conflict, and lasting disappointment, that many managers seek to avoid it altogether.
But performance Management is much more than this meeting with your people. Performance Management involves a much wider and ongoing process of helping your people achieve their potential, while contributing towards the overall success of the organization.
In this course, you will learn techniques to plan for and manage employee performance, and the communication and other techniques required to manage the performance interview. You will learn to handle performance review discussions with employees with confidence, and control discussions which encounter disagreement and confrontation and counsel employees with performance problems.
- Understanding Performance Management
- Understanding Business Objectives and the need for alignment
- Understanding the Manager's Role in performance Management
- Preparing for Performance Reviews
- Managing the Review Meeting
- Planning Performance
- Developing your People
- Dealing with Under-Performance
Suitable For: Supervisors and Managers
Course Duration: 10 Hours
Course Access: 90 days from date of purchase
Certification: Global Management Academy Certificate
Resources: Learners manual, additional articles and worksheets
ILM Equivalence: 8600-323 – Understanding Performance Management (2 credits)