Description
The PROFESSIONAL DIPLOMA IN OFFICE MANAGEMENT comprises 8 courses, designed to provide newly appointed and aspiring Business Administration supervisor with the knowledge and skills to take up a first-line management role in business administration (Front Desk Manager, Program Manager, Administration Coordinator) within your organization.
On successful completion of this program, candidates will be awarded the CERTIFIED OFFICE MANAGER professional credential.
- Level: New and aspiring team leaders and supervisors in an business administration role.
- Courses: 8 (see course details below)
- Learning: On Demand 24/7
- Assessment: 1 end of Program Examination (120 M/C questions)
- Credits: 16 (2 credits for each course)
- CPD Hours: 160 (each course takes approx. 12 to 20 hours to complete)
- Duration: Up to 6 Months (avg. time to complete 3 months)
- Certification: Global Certified Professional Credentials
- Role Fit: Office Manager / Supervisor
Key Benefits
On completing this Professional Diploma in Office Management, you will have acquired the foundation knowledge of finance, people management and business administration to succeed in a supervisory role in an office or business administration in your organization. You will have develop a knowledge of budgeting and cost management, and how to manage resources effectively. You will understand how organizations function, and your key roles and responsibilities as a manager. You will know how to plan the work of your team, and how to manage employee performance and enable high levels of team performance. In addition, you will know how to manage service delivery, and solve problems in the workplace, to ensure high levels of quality and customer satisfaction.
Program Content
This program comprises the following courses:
Course 1: Foundations in Management
Designed for new supervisors and managers, this comprehensive foundations in management course will provide you with the knowledge and skills to effectively plan and allocate work, and control your team with confidence and authority.
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Course 2: Developing and Managing Budgets
In this course you will learn what to include in the different types of budgets, and about budgeting best practice, and alternative budget approaches you may encounter. The course provides guidance, practical assignments, and numerous tools to help you develop budgets for most types of organization.
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Course 3: Managing Service Quality
The focus of this course is on service quality, and helps managers develop the tools and techniques to evaluate service quality, and set standards and processes in place to both maintain and continually improve the quality of service provided to internal and external customers of the business.
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Course 4: Foundations in Human Resources Management
This course provides business unit supervisors, managers and aspiring Human Resource Management professionals with an essential introduction to the scope of HRM, and provides the foundation for good people management practice across the organization.
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Course 5: Effective Problem Solving and Decision Making
In this course, you will learn how to apply a range of techniques to define problems, identify root causes, and identify and analyze potential solutions to determine their efficacy. This includes learning how to use a number of risk and costs benefits analysis techniques. You will also learn how to plan for the successful solution implementation.
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Course 6: Managing Business Meetings
This course in the Managing Meetings is designed to give you the tools you need to initiate and professionally manage your meetings.
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Course 7: Foundations in Cost Management
This course provides non-finance professional with a comprehensive introduction to the principles of cost classification, costing methods and tools to apply in analyzing and reviewing the costs in your team or business unit. You will also learn a range of techniques to apply to reduce costs and improve profitability.
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Course 8: Managing Employee Performance
This course will enable you to learn techniques to plan for and manage employee performance, and the communication and other techniques required to manage successful performance interview and employee development planning meetings.
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Skills and Knowledge
On completion of this program, you will be able to:
- Develop and manage a range of business budgets.
- Develop a consolidated budget
- Monitor, report on budget performance within business units.
- Understand the role of HRM in the organization
- know how to contribute effectively to recruitment programs
- Understand the principles of training and development
- Understand the principles of industrial relations management
- Understand how to coordinate performance management programs
- Know how to plan a business meeting
- Develop a meeting agenda
- Prepare the minutes of a meeting
- Effectively control a business meeting
- Plan and monitor service operations and performance.
- Measure customer satisfaction and use feedback for improvement.
- Apply leadership principles to improve service delivery and teamwork.
- Manage workplace relationships and foster a service-oriented culture.
- Implement continuous service quality improvements.
- Apply a structured process for the resolution of complex workplace problems.
- Conduct root cause analysis
- Apply breakthrough thinking techniques
- Conduct costs benefit analysis of possible solutions to workplace problems.
- Plan for and manage solution implementation for workplace problems
- Understand the role of cost and profit centers in financial management
- Understand the principles of cost allocation
- Apply a range of methods of costing such as job costing
- Use standard costs in budgeting and financial decision making.
- Identify strategies for effective cost reduction.
- Planning for employee performance review meetings
- Give constructive feedback on performance
- Identify and manage performance shortfalls.
- Guide employees in performance improvement.
- Support employees in personal learning and development
- Supervise and motivate service staff effectively.
- Lead and communicate with clarity and professionalism.
- Set team goals and performance targets
- Delegate work effectively
- Apply a range of leadership styles in team leading
- Apply management controls to ensure effective work execution.
- Manage the team with authority.
