Developing Operational Excellence

$129

This course will enable senior managers and operations professionals to apply knowledge of business excellence and  identify organization-wide operational improvement opportunities, assess their viability, before developing a comprehensive plan for operational excellence implementation.

Description

Organizations need to strive for operational excellence to create value and to sustain business growth. In this course, we examine the foundations of quality improvement and the leading international frameworks for business excellence. You will learn how to identify and evaluate the drivers for excellence in your organization, and to identify and quantify the potential benefits to be derived from operational process and work practices. You will learn how to develop a structured operational transformation strategy and plans, and communicate roll-out of your plans to key stakeholders across the organization.

COURSE DETAILS
  • Suitable For: Senior Operations Managers and Consultants
  • Course Duration: 20 Hours
  • Access duration: 90 days from date of enrolment
  • Certification: Download your Certificate on completion
  • Additional Resources: Download comprehensive Learners manual, Analysis toolkits, Improvement Planning templates, case studies, and additional articles and worksheets.
COURSE CONTENTS

This course comprises the following lessons:

Lesson 1 – Getting Started

SECTION 1: DEFINING QUALITY IN THE ORGANIZATION

Lesson 2 – Understanding Quality Management

Video  – Quality Failures

Lesson 3 – Understanding Quality Standards

Video – BMW Quality Standards

Lesson 4 – Customers and Quality

Video – Exceeding customer expectations

Lesson 5 – Total Quality Management

Video – The enduring influence of TQM

Lesson 6 – The Costs of Quality

Developing Operational Excellence – Quiz 1

SECTION 2: UNDERSTANDING BUSINESS EXCELLENCE

Lesson 7 – Business Excellence Frameworks

Video – Business Excellence Models

Lesson 8 – Understanding Processes

Video – Process Mapping

Lesson 9 – Process Improvement

Video – Process re-engineering

Lesson 10 – Business Process Re-engineering

Lesson 11 – Agile Operations

Video – Understanding Agile

Developing Operational Excellence – Quiz 2

SECTION 3: PLANNING FOR OPERATIONAL EXCELLENCE

Lesson 12 – Identifying Improvement Opportunities

Video – The ROI of Process Improvement

Lesson 13 – Opportunity Analysis

Video – Quantifying Improvement Potential

Lesson 14 – The Improvement Plan

Lesson 15 – Wrapping-Up

Developing Operational Excellence – Quiz 3

Developing Operational Excellence – Course Evaluation

CERTIFICATION: DOWNLOAD YOUR CPD CERTIFICATE ON COMPLETION

Certification

On completion of your course, you will be able to download a Certificate similar to the one here, which details your course and the CPD hours completed.

Sample Certificate 2