Human Resources Management Courses
Gian the Skills, Knowledge and the Credentials you need to Succeed in Human Resources Management
Global Human Resources Management Courses and Credentials
Why develop your skills in Human Resources Management?
Entering a career in human resources management can offer numerous benefits. Firstly, it is a dynamic and growing field that offers a range of opportunities for career advancement and growth. Secondly, it provides the opportunity to work with people from diverse backgrounds and develop a strong understanding of the needs and challenges of the workforce. Thirdly, it offers the opportunity to make a real impact on the organization by developing and implementing effective human resources policies and programs that can enhance employee engagement and productivity. Fourthly, it provides the opportunity to work in a variety of industries and sectors, from healthcare and education to finance and technology. Finally, human resources management is a field that values continued learning and development, offering the opportunity to enhance your skills and knowledge through ongoing training and professional development opportunities. Overall, a career in human resources management can be rewarding and fulfilling, providing the opportunity to make a positive impact on the organization and its employees while also offering exciting opportunities for growth and advancement.
Learning and Development Pathways for Human Resources Management Professionals
Global offers 2 Learning and development options for Human Resources Management professionals:
1. PROFESSIONAL CREDENTIALS
Professional Certificates – which comprise 3 to 4 CPD certified courses in specific skill sets, offered at different levels levels of management, to support your career development plans. Assessment is based on multiple choice quizzes. On completion, participants are awarded Digital Credentials on Global’s blockchain verified digital platform – share your skills and expertise on social media, and with employers.
Professional Diplomas – which comprise 8 CPD certified courses in specific skill sets, offered at different levels levels of management, to support your career development plans. Assessment is based on multiple choice quizzes. On completion, participants are awarded Digital Credentials on Global’s blockchain verified digital platform – share your skills and expertise on social media, and with employers.
Global Professional Credentials – assure employers of your professional competence in specific Human Resources Management specialisms and roles. GMA courses have been developed based international best practice international competency standards and international best practice in human resources management, and are trusted by educational partners and industry worldwide.
Digital Credentials – On completion, participants are awarded Digital Credentials on Global’s blockchain verified digital platform – share your skills and expertise on social media, and with employers.
2. SKILLS COURSES IN HUMAN RESOURCES MANAGEMENT
Global CPD Certificate Courses – single courses which enable the learner to quickly develop specific skills and knowledge relevant to their career aspirations. Learners can select courses as they need and credits can contribute towards a professional credential.
Why Develop your Skills in Human Resources Management?
Entering a career in human resources management can offer numerous benefits. Firstly, it is a dynamic and growing field that offers a range of opportunities for career advancement and growth. Secondly, it provides the opportunity to work with people from diverse backgrounds and develop a strong understanding of the needs and challenges of the workforce. Thirdly, it offers the opportunity to make a real impact on the organization by developing and implementing effective human resources policies and programs that can enhance employee engagement and productivity. Fourthly, it provides the opportunity to work in a variety of industries and sectors, from healthcare and education to finance and technology. Finally, human resources management is a field that values continued learning and development, offering the opportunity to enhance your skills and knowledge through ongoing training and professional development opportunities. Overall, a career in human resources management can be rewarding and fulfilling, providing the opportunity to make a positive impact on the organization and its employees while also offering exciting opportunities for growth and advancement.
Human Resources Management Roles and Responsbilities
Human resources managers play a critical role in managing an organization’s most valuable resource: its employees. They are responsible for developing and implementing human resources strategies and policies that support organizational goals and foster a positive work environment. Here are some of the key roles and responsibilities of human resources managers:
Talent Acquisition: Human resources managers are responsible for recruiting, selecting, and onboarding new employees. They work with hiring managers to develop job descriptions, identify recruitment channels, and conduct interviews.
Performance Management: Human resources managers are responsible for managing employee performance, providing feedback, and developing performance improvement plans as needed. They also oversee the performance appraisal process and ensure that all employees receive fair and objective evaluations.
Employee Relations: Human resources managers are responsible for managing employee relations and resolving workplace conflicts. They work to ensure a positive work environment and handle employee grievances and complaints as they arise.
Training and Development: Human resources managers are responsible for developing and delivering employee training and development programs that support employee growth and development. They also identify and implement initiatives to support employee engagement and retention.
Compensation and Benefits: Human resources managers are responsible for developing and managing employee compensation and benefits programs. They work to ensure that compensation and benefits are competitive and in line with industry standards.
Compliance and Legal: Human resources managers are responsible for ensuring compliance with labor laws and regulations, including equal employment opportunity laws and workplace safety regulations. They also handle all legal matters related to human resources.
Overall, human resources managers play a critical role in managing an organization’s human resources function and ensuring that the organization is able to attract, retain, and develop top talent. They work closely with other departments and stakeholders to support organizational goals and foster a positive work environment.
Some of the key skills and knowledge required of mangers and human resources professionals include:
- Strategic Thinking: Human resources managers must have the ability to think strategically and develop effective human resources strategies that support organizational goals.
- Communication and Interpersonal Skills: Human resources managers must have strong communication and interpersonal skills to effectively communicate with employees, manage conflicts, and collaborate with other departments and stakeholders.
- Talent Acquisition and Management: Human resources managers must have a strong understanding of talent acquisition and management principles to effectively recruit, onboard, and retain top talent.
- Employee Relations: Human resources managers must have a strong understanding of employee relations principles to effectively manage employee performance, address employee grievances, and develop policies and procedures that support a positive work environment.
- Compliance and Legal Knowledge: Human resources managers must have a strong understanding of employment laws and regulations to ensure compliance and mitigate legal risks.
- Compensation and Benefits Management: Human resources managers must have a strong understanding of compensation and benefits principles to effectively manage employee compensation, benefits, and rewards programs.
- Training and Development: Human resources managers must have a strong understanding of training and development principles to effectively develop and deliver training programs that support employee growth and development.
Overall, human resources managers must have a diverse set of skills and knowledge to effectively manage the organization’s human resources function and support organizational goals.
Here are some examples of typical human resources management jobs:
- Human Resources Manager: This is the most common human resources management job title. Human resources managers oversee the human resources function for an organization. They are responsible for developing and implementing human resources policies and strategies, managing the recruitment and selection process, managing employee relations, and ensuring compliance with employment laws and regulations.
- Talent Acquisition Manager: Talent acquisition managers are responsible for managing the recruitment and selection process for an organization. They work closely with hiring managers to develop job descriptions, identify recruitment channels, and screen and interview candidates.
- Employee Relations Manager: Employee relations managers are responsible for managing employee relations and resolving workplace conflicts. They work to ensure a positive work environment and handle employee grievances and complaints as they arise.
- Compensation and Benefits Manager: Compensation and benefits managers are responsible for developing and managing employee compensation and benefits programs. They work to ensure that compensation and benefits are competitive and in line with industry standards.
- Training and Development Manager: Training and development managers are responsible for developing and delivering employee training and development programs that support employee growth and development. They also identify and implement initiatives to support employee engagement and retention.
- HR Business Partner: HR business partners work closely with other departments and stakeholders to develop and implement human resources strategies and policies that support organizational goals. They serve as a liaison between the human resources function and other departments, and provide guidance and support on human resources matters.
Overall, human resources management jobs can vary widely depending on the size and structure of the organization. However, they all share the common goal of managing the organization’s human resources function to support organizational goals and foster a positive work environment.
Global Career Development Pathways for Human Resources Management Professionals
Global offers 2 Learning and development options for Human Resources Management professionals:
1. PROFESSIONAL CREDENTIALS
Professional Certificates – which comprise 3 to 4 CPD certified courses in specific skill sets, offered at different levels levels of management, to support your career development plans. Assessment is based on multiple choice quizzes. On completion, participants are awarded Digital Credentials on Global’s blockchain verified digital platform – share your skills and expertise on social media, and with employers.
Professional Diplomas – which comprise 8 CPD certified courses in specific skill sets, offered at different levels levels of management, to support your career development plans. Assessment is based on multiple choice quizzes. On completion, participants are awarded Digital Credentials on Global’s blockchain verified digital platform – share your skills and expertise on social media, and with employers.
Global Professional Credentials – assure employers of your professional competence in specific Human Resources Management specialisms and roles. GMA courses have been developed based international best practice international competency standards and international best practice in human resources management, and are trusted by educational partners and industry worldwide.
Digital Credentials – On completion, participants are awarded Digital Credentials on Global’s blockchain verified digital platform – share your skills and expertise on social media, and with employers.
2. SKILLS COURSES IN HUMAN RESOURCES MANAGEMENT
Global CPD Certificate Courses – single courses which enable the learner to quickly develop specific skills and knowledge relevant to their career aspirations. Learners can select courses as they need and credits can contribute towards a professional credential.
Entering a career in human resources management can offer numerous benefits. Firstly, it is a dynamic and growing field that offers a range of opportunities for career advancement and growth. Secondly, it provides the opportunity to work with people from diverse backgrounds and develop a strong understanding of the needs and challenges of the workforce. Thirdly, it offers the opportunity to make a real impact on the organization by developing and implementing effective human resources policies and programs that can enhance employee engagement and productivity. Fourthly, it provides the opportunity to work in a variety of industries and sectors, from healthcare and education to finance and technology. Finally, human resources management is a field that values continued learning and development, offering the opportunity to enhance your skills and knowledge through ongoing training and professional development opportunities. Overall, a career in human resources management can be rewarding and fulfilling, providing the opportunity to make a positive impact on the organization and its employees while also offering exciting opportunities for growth and advancement.
Human resources managers play a critical role in managing an organization’s most valuable resource: its employees. They are responsible for developing and implementing human resources strategies and policies that support organizational goals and foster a positive work environment. Here are some of the key roles and responsibilities of human resources managers:
- Talent Acquisition: Human resources managers are responsible for recruiting, selecting, and onboarding new employees. They work with hiring managers to develop job descriptions, identify recruitment channels, and conduct interviews.
- Performance Management: Human resources managers are responsible for managing employee performance, providing feedback, and developing performance improvement plans as needed. They also oversee the performance appraisal process and ensure that all employees receive fair and objective evaluations.
- Employee Relations: Human resources managers are responsible for managing employee relations and resolving workplace conflicts. They work to ensure a positive work environment and handle employee grievances and complaints as they arise.
- Training and Development: Human resources managers are responsible for developing and delivering employee training and development programs that support employee growth and development. They also identify and implement initiatives to support employee engagement and retention.
- Compensation and Benefits: Human resources managers are responsible for developing and managing employee compensation and benefits programs. They work to ensure that compensation and benefits are competitive and in line with industry standards.
- Compliance and Legal: Human resources managers are responsible for ensuring compliance with labor laws and regulations, including equal employment opportunity laws and workplace safety regulations. They also handle all legal matters related to human resources.
Overall, human resources managers play a critical role in managing an organization’s human resources function and ensuring that the organization is able to attract, retain, and develop top talent. They work closely with other departments and stakeholders to support organizational goals and foster a positive work environment.
Some of the key skills and knowledge required of mangers and human resources professionals include:
- Strategic Thinking: Human resources managers must have the ability to think strategically and develop effective human resources strategies that support organizational goals.
- Communication and Interpersonal Skills: Human resources managers must have strong communication and interpersonal skills to effectively communicate with employees, manage conflicts, and collaborate with other departments and stakeholders.
- Talent Acquisition and Management: Human resources managers must have a strong understanding of talent acquisition and management principles to effectively recruit, onboard, and retain top talent.
- Employee Relations: Human resources managers must have a strong understanding of employee relations principles to effectively manage employee performance, address employee grievances, and develop policies and procedures that support a positive work environment.
- Compliance and Legal Knowledge: Human resources managers must have a strong understanding of employment laws and regulations to ensure compliance and mitigate legal risks.
- Compensation and Benefits Management: Human resources managers must have a strong understanding of compensation and benefits principles to effectively manage employee compensation, benefits, and rewards programs.
- Training and Development: Human resources managers must have a strong understanding of training and development principles to effectively develop and deliver training programs that support employee growth and development.
Overall, human resources managers must have a diverse set of skills and knowledge to effectively manage the organization’s human resources function and support organizational goals.
Here are some examples of typical human resources management jobs:
- Human Resources Manager: This is the most common human resources management job title. Human resources managers oversee the human resources function for an organization. They are responsible for developing and implementing human resources policies and strategies, managing the recruitment and selection process, managing employee relations, and ensuring compliance with employment laws and regulations.
- Talent Acquisition Manager: Talent acquisition managers are responsible for managing the recruitment and selection process for an organization. They work closely with hiring managers to develop job descriptions, identify recruitment channels, and screen and interview candidates.
- Employee Relations Manager: Employee relations managers are responsible for managing employee relations and resolving workplace conflicts. They work to ensure a positive work environment and handle employee grievances and complaints as they arise.
- Compensation and Benefits Manager: Compensation and benefits managers are responsible for developing and managing employee compensation and benefits programs. They work to ensure that compensation and benefits are competitive and in line with industry standards.
- Training and Development Manager: Training and development managers are responsible for developing and delivering employee training and development programs that support employee growth and development. They also identify and implement initiatives to support employee engagement and retention.
- HR Business Partner: HR business partners work closely with other departments and stakeholders to develop and implement human resources strategies and policies that support organizational goals. They serve as a liaison between the human resources function and other departments, and provide guidance and support on human resources matters.
Overall, human resources management jobs can vary widely depending on the size and structure of the organization. However, they all share the common goal of managing the organization’s human resources function to support organizational goals and foster a positive work environment.
Global Career Development Pathways for Human Resources Management Professionals
Global offers 3 career development options for Human Resources Management professionals:
Professional Certificates – which comprise 3 to 4 CPD certified courses in specific skill sets, offered at different levels levels of management, to support your career development plans. Assessment is based on multiple choice quizzes. On completion, participants are awarded Digital Credentials on Global’s blockchain verified digital platform – share your skills and expertise on social media, and with employers.
Certified Professional Credentials – which assure employers of your professional competence in specific Human Resources Management specialisms and roles. Certified Professional Credentials comprise 8 courses, and require completion of a final exam which assesses learner competence on the Global Human Resources Management Body of Knowledge. Three levels of Certified Professional credentials are offered: Advanced Certificate (or entry level), Diploma (or management level), and Advanced Diploma for senior management or specialist level. On completion, participants are awarded Digital Credentials on Global’s blockchain verified digital platform – share your skills and expertise on social media, and with employers.
CPD Certificate Courses – single courses which enable the learner to develop specific skills and knowledge relevant to their career aspirations. Learners can select courses as they need and credits can contribute towards a professional credential.
Global Professional Credentials in Human Resources Management
Verify your Expertise in Human Resources Management with a Global Professional Credential!
A Global Management Academy Professional Credential provides recognition and verification of your skills and knowledge in Human Resources Management. Select your Level of Management and the Skill Sets you need to develop, to fast track your career.
Recruitment Management
- Level: First-line and Middle Manager
- Courses: 3
- CPD Hours: 60
- Duration: Up to 4 months (avg. time to complete 2 months)
- Certification: Global Professional Credentials
Organization Development
- Level: Middle and Senior Manager
- Courses: 4
- CPD Hours: 80
- Duration: Up to 4 months (avg. time to complete 2 months)
- Certification: Global Professional Credentials
Organization Development
- Level: Middle and Senior Manager
- Courses: 8
- CPD Hours: 160
- Duration: Up to 6 months (avg. time to complete 4 months)
- Certification: Global Professional Credentials
Managing Performance
- Level: First-Line Manager
- Courses: 3
- CPD Hours: 80
- Duration: Up to 4 months (avg. time to complete 2 months)
- Certification: Global Professional Credentials
Learning & Development
- Level: First-Line / Middle Manager
- Courses: 4
- CPD Hours: 80
- Duration: Up to 4 months (avg. time to complete 2 months)
- Certification: Global Professional Credentials
Learning & Development
- Level: Middle Manager
- Courses: 8
- CPD Hours: 160
- Duration: Up to 6 months (avg. time to complete 4 months)
- Certification: Global Professional Credentials
Managing Safe Workplace
- Level: First-Line Manager
- Courses: 4
- CPD Hours: 80
- Duration: Up to 4 months (avg. time to complete 2 months)
- Certification: Global Professional Credentials
H-R Management
- Level: First-Line / Middle Manager
- Courses: 5
- CPD Hours: 80
- Duration: Up to 4 months (avg. time to complete 2 months)
- Certification: Global Professional Credentials
H-R Management
- Level: First-Line / Middle Manager
- Courses: 8
- CPD Hours: 160
- Duration: Up to 6 months (avg. time to complete 4 months)
- Certification: Global Professional Credentials
Key Features of Global Professional Credentials
Fast Track your Career
Global Professional Credential programs offer the most cost efficient and time effective career development programs for busy managers and professionals.
Online | On-Demand
Global courses use best practice online learning technologies, and are accessible on all devices 24/7. Assessment is through online examinations for each competency domain (see below).
Assessment
Assessment in Global Professional Programs comprises 3 to 4 Online Multiple Choice tests in each course. The pass-mark is 70% for all tests (unlimited re-sits permitted).
Professional Credentials
On successful completion of the program, you will be awarded your Global Professional Credential, comprising digital certificate and badge and skills profile.
Share your Credentials
Your credentials are accessed on the Global blockchain secure (Hyperstack) credential platform and you can share your achievements on social media, and with current and prospective employers.
Essential Skills and Knowledge in Human Resources Management
Some of the key skills and knowledge required of managers and human resources professionals include:
- Strategic Thinking: Human resources managers must have the ability to think strategically and develop effective human resources strategies that support organizational goals.
- Communication and Interpersonal Skills: Human resources managers must have strong communication and interpersonal skills to effectively communicate with employees, manage conflicts, and collaborate with other departments and stakeholders.
- Talent Acquisition and Management: Human resources managers must have a strong understanding of talent acquisition and management principles to effectively recruit, onboard, and retain top talent.
- Employee Relations: Human resources managers must have a strong understanding of employee relations principles to effectively manage employee performance, address employee grievances, and develop policies and procedures that support a positive work environment.
- Compliance and Legal Knowledge: Human resources managers must have a strong understanding of employment laws and regulations to ensure compliance and mitigate legal risks.
- Compensation and Benefits Management: Human resources managers must have a strong understanding of compensation and benefits principles to effectively manage employee compensation, benefits, and rewards programs.
- Training and Development: Human resources managers must have a strong understanding of training and development principles to effectively develop and deliver training programs that support employee growth and development.
Overall, human resources managers must have a diverse set of skills and knowledge to effectively manage the organization’s human resources function and support organizational goals.
Global Human Resources Management Credentials provide you with the skills, knowledge and verification of your expertise and readiness to enter HRM management roles.
Example Human Resources Management Roles
Here are some examples of typical Human resources management jobs:
- Human Resources Manager: This is the most common human resources management job title. Human resources managers oversee the human resources function for an organization. They are responsible for developing and implementing human resources policies and strategies, managing the recruitment and selection process, managing employee relations, and ensuring compliance with employment laws and regulations.
- Talent Acquisition Manager: Talent acquisition managers are responsible for managing the recruitment and selection process for an organization. They work closely with hiring managers to develop job descriptions, identify recruitment channels, and screen and interview candidates.
- Employee Relations Manager: Employee relations managers are responsible for managing employee relations and resolving workplace conflicts. They work to ensure a positive work environment and handle employee grievances and complaints as they arise.
- Compensation and Benefits Manager: Compensation and benefits managers are responsible for developing and managing employee compensation and benefits programs. They work to ensure that compensation and benefits are competitive and in line with industry standards.
- Training and Development Manager: Training and development managers are responsible for developing and delivering employee training and development programs that support employee growth and development. They also identify and implement initiatives to support employee engagement and retention.
- HR Business Partner: HR business partners work closely with other departments and stakeholders to develop and implement human resources strategies and policies that support organizational goals. They serve as a liaison between the human resources function and other departments, and provide guidance and support on human resources matters.
Human Resources Management Skills Courses
Global Management Academy offers a comprehensive portfolio of Human Resources Management Skills Courses designed to rapidly equip you with the skills, knowledge, and credentials to excel in the fast-evolving field of HR. Covering the full spectrum of human resources management—including recruitment and talent acquisition, workforce planning, performance management, employee relations, learning and development, compensation and benefits, HR strategy, and organizational change —our skills courses programs provide both practical tools and CPD certificates. Whether you are starting your career in HR, seeking to strengthen your professional expertise, or aiming to advance into senior management roles, Global human resources management courses help you develop the essential competencies and certifications that employers worldwide value. By enrolling, you gain not only professional credibility but also a clear pathway for career progression in human resources and organizational development. Click on the link below to …….
Popular HRM Skills Courses
-
$119Foundations in Management Coaching is a practical, professionally focused online course designed for new and...
-
$109Develop the skills to create psychologically safe teams, improve employee wellbeing, and build healthier workplace...
-
$129Developing Leadership Capacity in the Organization is a 20-hour strategic course designed for HRD and...
-
$109This course is designed for Team Leaders, Supervisors and HR professionals who are seeking to...
FAQs
A Global Management Academy Professional Credential is awarded for completion of a series of courses within a specific business or management skill set. On completion of a set number of courses, candidates will qualify for the Professional Management Credentials. Professional Certificates typically contain between 3 and 4 courses, and diploma programs between 6 and 8 courses. Assessment is based on multiple choice quizzes in each course.
On completion, participants are awarded Digital Credentials on Global’s blockchain verified digital platform – share your skills and expertise on social media, and with employers
Global Management Academy professional credentials are not higher education awards such as degrees or master’s qualifications, and they are not part of nationally regulated academic frameworks.
Instead, our programmes are built around internationally relevant management and leadership competencies aligned with current global workplace expectations and industry best practice, such as the U.K’s National Occupational Standards’, and the EMSI skills framework. This ensures the skills you develop are practical, transferable, and applicable across a wide range of countries, sectors and organisational contexts.
Each Global Management Academy course and credential includes a detailed competency profile that clearly outlines the specific knowledge, skills and behaviours learners are expected to develop. These competency profiles form an integral part of our digital credentialing process and are issued alongside your Global digital credential, providing transparent, verifiable evidence of your professional capabilities.
Ultimately, Global Management Academy credentials are designed to demonstrate applied competence, strengthen professional credibility, and support career development in an increasingly global and interconnected labour market.
A Global Management Academy Digital credential is the acknowledgement that you have invested time in developing your skills. Global Digital credentials comprise digital badges and certificates, and the technology to promote your achievements, and showcase your knowledge and skills across social media platforms, and with your employer and recruitment platforms.
Global credentials are verifiable using secure blockchain technologies.
On completion of all Global courses, you will be able to download and print a completion certificate. The Course Completion Certificate will also detail your acquired CPD hours from the course of study.
On completion of your Professional Credential Program, you will receive Digital Certification and a Digital Badge from Global Management Academy on the Hyperstack Blockchain verified digital certification platform. The Credential profile will also list the courses completed, and detail the skills and knowledge (competencies) you will have aqcuired. You will be able to share you achievements on multiple social media and career sites.
Keeping your skills current and continuing your professional development is essential in today’s fast-changing business environment. However, balancing work, family and personal commitments can be challenging.
Global Management Academy’s professional certificates and diplomas are designed specifically for busy professionals. Our flexible online learning model enables you to study at a time, place and pace that suits your lifestyle, allowing you to fit learning around your existing responsibilities.
Our programmes are practical, accessible and supported by a user-friendly online learning environment, helping you build confidence without becoming overwhelmed. If you are currently employed, you can immediately apply your new knowledge and skills in the workplace, reinforcing your learning and delivering real value to your organisation.
Whether you are seeking career progression, preparing for greater responsibilities or exploring new opportunities, a Global Management Academy credential can help you develop the skills, confidence and professional recognition needed to advance your career while maintaining a healthy work-life balance.
Learners are free to complete their learning at their own pace. On average, learners take 2 months (at 6 to 8 hours per week) to complete a Certificate Program, and up to 4 months to complete a Professional Diploma Program.
All Global Management Academy courses and programs are delivered through Online Learning through the Global E-Learning Portal. Each course comprises:
- Online Lectures and interactive learning
- Online Videos
- Online Quizzes
- Downloadable Learning Manuals (80 pages +)
- Additional downloadable workbooks, articles, and case studies.
GMA is committed to providing learners with the most complete learning experiences, to enable both online an offline learning. In addition to the online learning, you will have access to downloadable learning manuals (normally 80 to 100 pages for each course). In addition, you will also have access to associated case studies, workbooks and management resources for each course.
You will receive continuous email support from your tutor throughout your program. You tutor will be available to answer your questions, and may be able to provide additional free resources on request.
Choose your currency in the currency selector, or pay in US Dollars. You can pay for courses through a single payment, or by monthly installments. See the fees for each course / program when you view program details.
On payment, you will receive a confirmation email and shortly thereafter you will receive an email with a link to the Global E-Learning Portal. Your tutor will also be on contact with you within 24 hours.
Depending on your course / program, you will have access to the e-learning portal for between 3 months and 12 months. Single course access is typically for 3 months, and access to courses in credential program for between 4 and 6 months. Please see course details for exact access durations.
If you are not satisfied with your Academy within the first 7 days of purchase, we will refund your money (no questions asked).
Why develop your career with Global Management Academy?
Because today's managers need practical skills, flexible learning, and credentials that deliver real value. Global Management Academy offers hundreds of affordable online courses and professional credential programs across leadership, management, finance, human resources, marketing, operations, and strategy. Study anytime, anywhere with self-paced learning designed for busy professionals, and earn verifiable digital credentials and CPD certificates that showcase your growing expertise. Whether you are preparing for your first leadership role, seeking promotion, or building executive capabilities, Global Management Academy provides a flexible, cost-effective pathway to achieve your career go achieve your career goals.
Entering a career in human resources management can offer numerous benefits. Firstly, it is a dynamic and growing field that offers a range of opportunities for career advancement and growth. Secondly, it provides the opportunity to work with people from diverse backgrounds and develop a strong understanding of the needs and challenges of the workforce. Thirdly, it offers the opportunity to make a real impact on the organization by developing and implementing effective human resources policies and programs that can enhance employee engagement and productivity. Fourthly, it provides the opportunity to work in a variety of industries and sectors, from healthcare and education to finance and technology. Finally, human resources management is a field that values continued learning and development, offering the opportunity to enhance your skills and knowledge through ongoing training and professional development opportunities. Overall, a career in human resources management can be rewarding and fulfilling, providing the opportunity to make a positive impact on the organization and its employees while also offering exciting opportunities for growth and advancement.
Some of the key skills and knowledge required of human resources managers include:
- Strategic Thinking: Human resources managers must have the ability to think strategically and develop effective human resources strategies that support organizational goals.
- Communication and Interpersonal Skills: Human resources managers must have strong communication and interpersonal skills to effectively communicate with employees, manage conflicts, and collaborate with other departments and stakeholders.
- Talent Acquisition and Management: Human resources managers must have a strong understanding of talent acquisition and management principles to effectively recruit, onboard, and retain top talent.
- Employee Relations: Human resources managers must have a strong understanding of employee relations principles to effectively manage employee performance, address employee grievances, and develop policies and procedures that support a positive work environment.
- Compliance and Legal Knowledge: Human resources managers must have a strong understanding of employment laws and regulations to ensure compliance and mitigate legal risks.
- Compensation and Benefits Management: Human resources managers must have a strong understanding of compensation and benefits principles to effectively manage employee compensation, benefits, and rewards programs.
- Training and Development: Human resources managers must have a strong understanding of training and development principles to effectively develop and deliver training programs that support employee growth and development.
Overall, human resources managers must have a diverse set of skills and knowledge to effectively manage the organization’s human resources function and support organizational goals.
Customer service managers require a diverse set of skills and knowledge to effectively manage their teams and ensure that customers receive excellent service. Here are some of the key skills and knowledge areas required of customer service managers:
- Communication Skills: Effective communication skills are essential for customer service managers. They need to be able to communicate effectively with both customers and their team members. This includes being able to listen actively, provide clear and concise instructions, and communicate in a professional and empathetic manner.
- Leadership: Customer service managers must have strong leadership skills to effectively manage their teams. This involves setting clear goals, delegating tasks, providing feedback, and motivating team members to perform at their best.
- Problem-Solving: Customer service managers must be skilled at problem-solving to identify and resolve issues that arise during customer interactions. This requires the ability to think critically, analyze data, and make informed decisions quickly.
- Customer Service Knowledge: Customer service managers need to have a deep understanding of customer service principles and best practices. This includes knowledge of customer behavior, customer needs, and customer service techniques.
- Technical Knowledge: In addition to customer service knowledge, customer service managers also need to have technical knowledge of the systems and processes used by their teams. This includes knowledge of customer service software, data analytics tools, and customer relationship management (CRM) systems.
- Team Building: Building and managing a successful customer service team requires excellent team-building skills. Customer service managers must be able to create a positive work environment, foster teamwork and collaboration, and provide opportunities for team members to develop their skills.
- Data Analysis: Customer service managers must be able to analyze customer service data to identify trends and opportunities for improvement. This requires the ability to work with data analysts and use data to make informed decisions that improve the customer experience.
Overall, customer service managers require a diverse set of skills and knowledge to effectively manage their teams and provide excellent customer service. With the right combination of skills and knowledge, customer service managers can make a significant impact on customer satisfaction and business success.
Here are some examples of typical human resources management jobs:
- Human Resources Manager: This is the most common human resources management job title. Human resources managers oversee the human resources function for an organization. They are responsible for developing and implementing human resources policies and strategies, managing the recruitment and selection process, managing employee relations, and ensuring compliance with employment laws and regulations.
- Talent Acquisition Manager: Talent acquisition managers are responsible for managing the recruitment and selection process for an organization. They work closely with hiring managers to develop job descriptions, identify recruitment channels, and screen and interview candidates.
- Employee Relations Manager: Employee relations managers are responsible for managing employee relations and resolving workplace conflicts. They work to ensure a positive work environment and handle employee grievances and complaints as they arise.
- Compensation and Benefits Manager: Compensation and benefits managers are responsible for developing and managing employee compensation and benefits programs. They work to ensure that compensation and benefits are competitive and in line with industry standards.
- Training and Development Manager: Training and development managers are responsible for developing and delivering employee training and development programs that support employee growth and development. They also identify and implement initiatives to support employee engagement and retention.
- HR Business Partner: HR business partners work closely with other departments and stakeholders to develop and implement human resources strategies and policies that support organizational goals. They serve as a liaison between the human resources function and other departments, and provide guidance and support on human resources matters.
Overall, human resources management jobs can vary widely depending on the size and structure of the organization. However, they all share the common goal of managing the organization’s human resources function to support organizational goals and foster a positive work environment.
Global Career Development Pathways for Human Resources Management Professionals
Global offers 3 career development options for Human Resources Management professionals:
Professional Certificates – which comprise 3 to 4 CPD certified courses in specific skill sets, offered at different levels of management, to support your career development plans. Assessment is based on multiple choice quizzes. On completion, participants are awarded Digital Credentials on Global’s blockchain verified digital platform – share your skills and expertise on social media, and with employers.
Professional Diplomas – which assure employers of your professional competence in specific Human Resources Management specialisms and roles. Certified Professional Credentials comprise 8 courses, which develop and verify learner competence on the Global Human Resources Management Body of Knowledge. On completion, participants are awarded Digital Credentials on Global’s blockchain verified digital platform – share your skills and expertise on social media, and with employers.
CPD Certificate Courses – single courses which enable the learner to develop specific skills and knowledge relevant to their career aspirations. Learners can select courses as they need and credits can contribute towards a professional credential.