Description
The Global Professional Diploma in Managing Business Improvement is a comprehensive, practice-oriented qualification designed for professionals who are responsible for improving business performance, operational efficiency, and service quality within their organisations. This program provides a structured pathway for developing the knowledge, tools, and leadership capability required to plan, implement, and sustain business improvement initiatives across a wide range of industries.
The Global Professional Diploma in Managing Business Improvement has been developed specifically for supervisors, middle managers, and operations professionals who are actively involved in delivering results through teams, processes, and systems. It combines foundational concepts in quality management with practical techniques drawn from Lean, Six Sigma, Kaizen, and continuous improvement methodologies.
The program is delivered through flexible, on-demand online learning, allowing participants to study at their own pace while balancing professional responsibilities. With approximately 160 hours of structured learning across eight courses, the Global Professional Diploma in Managing Business Improvement provides both depth and breadth of knowledge, making it suitable for professionals seeking to formalise their expertise in business improvement.
Program Details
The Global Professional Diploma in Managing Business Improvement is structured to progressively develop both conceptual understanding and practical application. Participants begin with foundational principles and advance toward leading complex improvement initiatives.
- Level:Â Middle Managers and Operations Professionals
- Courses: 8Â (see course details below)
- Learning: Online / On Demand 24/7
- CPD Hours: 160 Hours (each course takes approx. 20 hours to complete)
- Duration: 6 Months
- Certification:Â GMA Professional Credentials
Key Benefits
On completing the Professional Diploma in Managing Business Improvement, you will have acquired the skills and knowledge to lead quality improvement teams and quality improvement programs within your organization.
You will learn how to make the business case for, plan for and successfully implement a Lean Six Sigma Improvement program.
You will learn the principles of quality improvement, including Kaizen, and lean 6 Sigma, and a range of other quality improvement techniques and processes.
In addition, you will learn how to develop operational plans and identify opportunities for improving workplace efficiencies and the effectiveness of work teams.
Finally, you will learn how to lead and manage the human resources, and logistics to successfully implement a Lean Improvement program.
Program Content
The Global Professional Diploma in Managing Business Improvement comprises eight integrated courses, each focusing on a critical aspect of business improvement and operational excellence.
COURSE 1: FOUNDATIONS IN QUALITY MANAGEMENT
Designed for supervisors and managers new to quality management, or planning the improvement of a quality management system, this course provides a comprehensive introduction to quality management systems, and the contributions the methodologies can make to organizational effectiveness and performance
COURSE 2: BUSINESS IMPROVEMENT TECHNIQUES
This course will also provide you with the skills and frameworks to plan for and successfully lead a small scale business improvement initiative, and help you to build a continuous improvement culture in your organization.
COURSE 3: MANAGING SERVICE QUALITY
The focus of this course is on service quality, and helps managers develop the tools and techniques to evaluate service quality, and set standards and processes in place to both maintain and continually improve the quality of service provided to customers.
COURSE 4: IMPROVING BUSINESS PROCESSES
This course provides an introduction to the tools used for process improvement, such as process mapping, statistical process control, and how to use these tools to improve the three most critical aspects of your business process: time, quality, and cost.
COURSE 5: OPERATIONS PLANNING
This course is designed for supervisors and managers who manage the work of others and operate within the parameters of a broader strategic and/or business plan. The course provides the guidance and tools with which managers can develop and implement operational plans to ensure that the objectives and strategies outlined in the strategic and/or business plan are met by work teams. On completion of the course, participants will be able to develop complete operational plans, schedule and allocate work to their teams and monitor performance of the team against the plan.
COURSE 6: MANAGING FOR EFFICIENCY AND EFFECTIVENESS
This comprehensive online management course is designed to help experienced managers improve the efficiency and effectiveness of their team or business unit.
COURSE 7: PLANNING A LEAN IMPROVEMENT PROGRAM
The core idea in LEAN is to maximize customer value while minimizing waste. Simply, lean means creating more value for customers with fewer resources. This comprehensive course will provide you an insight into all the key concepts used by specialists in Business improvement, and enable you to successfully lead a Lean business improvement initiative, and help build a continuous improvement culture in your organization.
COURSE 8: LEADING AN IMPROVEMENT TEAM
This course will help you plan for and execute quality and business improvement projects through the formation and leadership of cohesive improvement teams.
Who Should Enrol?
The Global Professional Diploma in Managing Business Improvement is designed for professionals who are responsible for improving performance, managing operations, or leading teams. It is particularly suited to:
- Middle managers and supervisors responsible for operational performance
- Team leaders seeking to improve efficiency and productivity
- Operations professionals involved in process improvement
- Quality assurance and quality management personnel
- Project managers working on improvement initiatives
- Business professionals transitioning into improvement or operational roles
- Individuals seeking formal recognition of their business improvement capability
The Global Professional Diploma in Managing Business Improvement is also suitable for professionals who wish to strengthen their understanding of Lean and continuous improvement without committing to highly technical or specialist-level programs.
Learning Outcomes (Skills and Knowledge)
On completion of the Global Professional Diploma in Managing Business Improvement, participants will be able to:
- Understand Quality Management
- Understand quality standards
- understand total quality management
- Understand customer needs and expectations
- Understand quality standards
- Analyze the costs of quality in the organization
- Understand ISO9001
- Understand principles of operations planning
- Develop an operations plan for own team or unit
- Map business processes
- Know how to improve business processes
- Understand the principles of Kaizen
- Develop a quality improvement plan
- understand statistics in process improvement
- Understand principles of 6 Sigma
- Understand the principles of LEAN
- Understand LEAN and 7 wastes
- Know how to use 5S
- Understand the principles of Just in Time
- Develop an improvement plan using DMAIC
- Understand the DMAIC framework
- Lead an improvement team
- Set-up a quality improvement team
- Map business processes
- Know how to improve business processes
- justify investment in a quality improvement initiative
- Understand the principles of Kaizen
- Develop a quality improvement plan
- understand statistics in process improvement
- review the quality of core business services
- Understand the use of statistics in reviewing operations quality
- Know how to conduct value stream mapping
- Manage risk within a quality improvement program
- Understand and apply quality management principles and standards
- Analyse and improve business processes using structured methodologies
- Develop and implement operational plans aligned with strategic objectives
- Apply Lean, Six Sigma, and Kaizen principles to improve performance
- Conduct value stream mapping and identify waste within processes
- Evaluate service quality and implement improvement strategies
- Lead and manage business improvement teams and initiatives
- Build a culture of continuous improvement within the organisation
- Assess and manage risk within improvement programs
- Justify and communicate the business case for improvement initiatives
Enrol Now
The Global Professional Diploma in Managing Business Improvement is a structured, practical, and globally relevant program designed to develop the capabilities required to lead and manage business improvement initiatives. By combining foundational knowledge with applied tools and leadership development, the program prepares professionals to drive meaningful and sustainable change within their organisations.
For individuals seeking to build expertise in operational excellence, continuous improvement, and quality management, the Global Professional Diploma in Managing Business Improvement provides a clear and effective pathway to achieving those goals.
