Description
In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small.
Designed for anyone responsible for resolving issues quickly, this Course in Solving Problems at Work will provide an overview of the entire creative problem solving process, as well as introducing key problem solving tools that you can use every day.
You will learn how to apply a range of techniques to define problems, identify root causes, and identify and analyze potential solutions to determine their efficacy. This includes learning how to use a number of risk and costs benefits analysis techniques. You will also learn how to plan for the successful implementation.
COURSE DETAILS
- Suitable For: Team Leaders, Supervisors and all staff
- Course Duration: 20 Hours
- Access: 3 months
- Certification: Download your Certificate on completion
- Additional Resources: Download comprehensive Learners manual, additional articles and worksheets
COURSE CONTENTS
This course comprises the following lessons:
Lesson 1 – Getting Started
SECTION 1: PROBLEM SOLVING METHODOLOGY
Lesson 2 – The Problem Solving Method
Lesson 3 – Problem Definition
Solving Problems – Quiz 1
SECTION 2: PROBLEM ANALYSIS
Lesson 4 – Information Gathering
Video – 7 Step Problem Solving Method
Lesson 5 – Root Cause Analysis
Video – Create a Cause-Effect Diagram
Lesson 6 – Generating Solutions
Lesson 7 – Breakthrough Thinking
Video – The 5 Monkeys Experiment
Lesson 8 – The Six Thinking Hats
Solving Problems – Quiz 2
SECTION 3: RESOLVING PROBLEMS
Lesson 9 – Solution Options
Video – Project Cost-Benefit Analysis
Lesson 10 – Selecting the Solution
Lesson 11 – Risk Analysis
Lesson 12 – Solution Implementation
Lesson 13 – Monitoring Project Progress
Lesson 14 – Wrapping-Up
Solving Problems – Quiz 3
Solving Problems at Work – Course Evaluation
CERTIFICATION: DOWNLOAD YOUR CPD CERTIFICATE ON COMPLETION
