Operations and Quality Management Courses

Become an Operations and Quality Management Professional.

Global Operations and Quality Management Training Courses

The Operations and Quality Management Training Courses at Global Management Academy provide comprehensive, career-focused programs designed to equip professionals with the skills, knowledge, and credentials needed to excel in operations, process improvement, and quality management. These courses cover a wide range of essential topics, including operations planning, process optimization, lean management, Six Sigma, total quality management (TQM), ISO 9001:2015 standards, workforce productivity, and agile management practices. By engaging with these programs, participants gain practical tools to streamline operations, enhance efficiency, reduce waste, and ensure consistent quality across products and services. Whether you are starting your career in operations or quality management, or seeking to advance into senior management roles, the training courses provide globally recognized credentials and a clear pathway for career development. Enrolling in operations and quality management training not only strengthens your professional capabilities but also prepares you to lead high-performing teams and drive measurable business results across industries worldwide.

Develop your Skills in Operations and Quality Management

Earn CPD Certificates on completion of your courses. Click on the course links to learn more.

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COURSE
COURSE DESCRIPTION
LEVEL
FEES
Managing Workplace Projects

This course in Managing Projects in the Organization is designed for people managing small to medium scale business projects, or for those team leaders or managers who are in need of a hands on introduction to the concepts, methods and techniques of project management.

Middle Management
Managing quality improvement

This comprehensive course will provide you an insight into all the key concepts used by specialists in Continuous improvement, and enable you to successfully lead business improvement initiatives, and help build a continuous improvement culture in your organization.

First-Line Management
Middle Management
Managing Risk in the Organization

In this course, managers, and other professionals tasked with managing risk, will learn the practical skills necessary to perform regular risk assessments, treat and control risks, and introduce best practice risk management into their organization.

Middle Management
Managing Service Quality

The focus of this course is on service quality, and helps managers develop the tools and techniques to evaluate service quality, and set standards and processes in place to both maintain and continually improve the quality of service provided to customers.

First-Line Management
Middle Management
Managing workplace projects

This course in Managing Workplace Projects, the second in the series: Managing Projects in the Organization. This second course is designed for managers and team leaders tasked with leading the execution of projects. You will learn how to identify, align and mobilize the people and resources to effectively execute the projects plans you have developed. You will learn how to manage resources, manage costs, manage change, manage project quality and manage project risk.

Middle Management
Foundations in Customer Service Management

This course is designed to help first-line managers develop their skills and knowledge and practice to successfully lead a front-line service team, and enable your team to meet customer needs and promote service excellence.

First-Line Management
Planning and Managing Teamwork

This course is designed for managers tasked with setting up teams to plan for and execute complex team activities.

Middle Management
Planning Change in the Workplace

This course is designed for team leaders tasked with undertaking a change a change within the team and want to understand how the team can maximize its contribution during the change process.

Middle Management
Planning LEAN Improvement

This comprehensive course will provide you an insight into all the key concepts used by specialists in Business improvement, and enable you to successfully lead a Lean business improvement initiative, and help build a continuous improvement culture in your organization.

Middle Management
Senior Management
Planning Workplace Projects

This Global course in Planning Workplace Projects is designed for people tasked with planning and managing small scale business projects, or for those team leaders or managers who are in need of a hands on introduction to the concepts, methods and techniques of project management. The course is the first of 2 courses in the Managing Projects in the Organization Series. You will learn how to effectively plan for a workplace project, including resources planning, financial planning, developing a complete project plan and framing the communication plan for the project.

First-Line Management
Middle Management
Project Risk Management

This course in Project Risk Management is designed for managers and project professionals seeking to develop the skills and knowledge to effectively plan for and manage risks in medium and larger scale projects.

Middle Management
Understanding Innovation and Change

This course will provide you with an in-depth understanding of innovation and change and help you support innovation and prepare for and manage change programs in your team or business unit.

Middle Management
12

Course View Course Price Level Action
Managing workplace projects
Managing Workplace Projects
This course in Managing Workplace Projects, the second in the series: Managing Projects in the Organization. This second course is designed for managers and team leaders tasked with leading the execution of projects. You will learn how to identify, align and mobilize the people and resources to effectively execute the projects plans you have developed. You will learn how to manage resources, manage costs, manage change, manage project quality and manage project risk.
$109
1 2
Foundations in Quality Management

Level: First-Line Management

20 CPD Hours 

Manage Materials and Equipment

Level: First-Line Management

20 CPD Hours

Essentials of Customer Service Management

Level: First-Line Management

20 CPD Hours 

Managing Customer Complaints

Level: First-Line Management

20 CPD Hours 

Business Improvement Techniques

Level: First-Line Management

20 CPD Hours 

Planning and Managing Workplace Projects

Level: 1st-Line & Mid-Management

20 CPD Hours

Manage and Improve Service Quality

Level: 1st-Line & Mid-Management

20 CPD Hours

Managing Physical Resources

Level: 1st-Line & Mid-Management

20 CPD Hours

Develop and Manage Operations Plans

Level: Middle Management

20 CPD Hours

Managing Risk in the Organization

Level: Middle Management

20 CPD Hours

Plan a LEAN Improvement Program

Level: Middle Management

20 CPD Hours 

Managing Quality Improvement

Level: Senior Management

20 CPD Hours 

Reviewing Operational Performance

Level: First-Line Management

20 CPD Hours

Developing Operational Excellence

Level: Senior Management

20 CPD Hours 

Foundations in Supply Chain Management

Level: Mid-Senior Management

20 CPD Hours

Leading and Controlling Business Projects

Level: Mid-Senior Management

20 CPD Hours

Professional Certificates in Operations and Quality Management

Earn an Internationally Recognized Professional Credential in Operations and Quaiity Management

Key Features of Global Operations and Quality Management Courses

Online | On-Demand

Global courses use best practice online learning technologies, and are accessible on all devices 24/7. Assessment is through online quizzes for each course.

Additional Resources

All Global courses also include downloadable learning manuals and additional resources, enabling you to continue your learning offline anytime.

CPD Certifications

Download and print your certificate on completion of your courses. All Certificates specify CPD hours.

Career Pathways

All Global courses contribute credits to professional and management credentials, linked to career pathways.

Why Develop your career in management with Global

Why develop your career with Global Management Academy?

Because today's managers need practical skills, flexible learning, and credentials that deliver real value. Global Management Academy offers hundreds of affordable online courses and professional credential programs across leadership, management, finance, human resources, marketing, operations, and strategy. Study anytime, anywhere with self-paced learning designed for busy professionals, and earn verifiable digital credentials and CPD certificates that showcase your growing expertise. Whether you are preparing for your first leadership role, seeking promotion, or building executive capabilities, Global Management Academy provides a flexible, cost-effective pathway to achieve your career go achieve your career goals.

Operations and Quality Management Articles and Tips

FAQs

A Global Management Academy Professional Credential is awarded for completion of a series of courses within a specific business or management skill set. On completion of a set number of courses, candidates will qualify for the Professional Management Credentials. Professional Certificates typically contain between 3 and 4 courses, and diploma programs between 6 and 8 courses. Assessment is based on multiple choice quizzes in each course.

On completion, participants are awarded Digital Credentials on Global’s blockchain verified digital platform – share your skills and expertise on social media, and with employers

Global Management Academy professional credentials are not higher education awards such as degrees or master’s qualifications, and they are not part of nationally regulated academic frameworks.

Instead, our programmes are built around internationally relevant management and leadership competencies aligned with current global workplace expectations and industry best practice, such as the U.K’s National Occupational Standards’, and the EMSI skills framework. This ensures the skills you develop are practical, transferable, and applicable across a wide range of countries, sectors and organisational contexts.

Each Global Management Academy course and credential includes a detailed competency profile that clearly outlines the specific knowledge, skills and behaviours learners are expected to develop. These competency profiles form an integral part of our digital credentialing process and are issued alongside your Global digital credential, providing transparent, verifiable evidence of your professional capabilities.

Ultimately, Global Management Academy credentials are designed to demonstrate applied competence, strengthen professional credibility, and support career development in an increasingly global and interconnected labour market.

A Global Management Academy Digital credential is the acknowledgement that you have invested time in developing your skills. Global Digital credentials comprise digital badges and certificates, and the technology to promote your achievements, and showcase your knowledge and skills across social media platforms, and with your employer and recruitment platforms.

Global credentials are verifiable using secure blockchain technologies.

On completion of all Global courses, you will be able to download and print a completion certificate.  The Course Completion Certificate will also detail your acquired CPD hours from the course of study.

On completion of your Professional Credential Program, you will receive Digital Certification and a Digital Badge from Global Management Academy on the Hyperstack Blockchain verified digital certification platform. The Credential profile will also list the courses completed, and detail the skills and knowledge (competencies) you will have aqcuired. You will be able to share you achievements on multiple social media and career sites.

Keeping your skills current and continuing your professional development is essential in today’s fast-changing business environment. However, balancing work, family and personal commitments can be challenging.

Global Management Academy’s professional certificates and diplomas are designed specifically for busy professionals. Our flexible online learning model enables you to study at a time, place and pace that suits your lifestyle, allowing you to fit learning around your existing responsibilities.

Our programmes are practical, accessible and supported by a user-friendly online learning environment, helping you build confidence without becoming overwhelmed. If you are currently employed, you can immediately apply your new knowledge and skills in the workplace, reinforcing your learning and delivering real value to your organisation.

Whether you are seeking career progression, preparing for greater responsibilities or exploring new opportunities, a Global Management Academy credential can help you develop the skills, confidence and professional recognition needed to advance your career while maintaining a healthy work-life balance.

Learners are free to complete their learning at their own pace. On average, learners take 2 months (at 6 to 8 hours per week) to complete a Certificate Program, and up to 4 months to complete a Professional Diploma Program.

All Global Management Academy courses and programs are delivered through Online Learning through the Global E-Learning Portal. Each course comprises:

  • Online Lectures and interactive learning
  • Online Videos
  • Online Quizzes
  • Downloadable Learning Manuals (80 pages +)
  • Additional downloadable workbooks, articles, and case studies.

GMA is committed to providing learners with the most complete learning experiences, to enable both online an offline learning. In addition to the online learning, you will have access to downloadable learning manuals (normally 80 to 100 pages for each course). In addition, you will also have access to associated case studies, workbooks and management resources for each course.

You will receive continuous email support from your tutor throughout your program. You tutor will be available to answer your questions, and may be able to provide additional free resources on request.

Choose your currency in the currency selector, or pay in US Dollars. You can pay for courses through a single payment, or by monthly installments. See the fees for each course / program when you view program details.

On payment, you will receive a confirmation email and shortly thereafter you will receive an email with a link to the Global E-Learning Portal. Your tutor will also be on contact with you within 24 hours.

Depending on your course / program, you will have access to the e-learning portal for between 3 months and 12 months. Single course access is typically for 3 months, and access to courses in credential program for between 4 and 6 months. Please see course details for exact access durations.

If you are not satisfied with your Academy within the first 7 days of purchase, we will refund your money (no questions asked).

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