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Operations and Quality Management

Careers in Operations and Quality Management

Accredited Operations Management Credentials

Select the management level which will enable your career objectives.

Certified Quality Manager

  • Level: 1st.Line Manager
  • Courses: 8 
  • Credits: 16 (160 hrs)
  • Learning: Online | On Demand
  • Duration:
  • 8 months (avg. time to complete 4 mths.)
  • Exam(s) 2 M|C exams
  • Certification: Global Accredited Professional Credentials

Certified Operations Manager

  • Level: Middle Manager
  • Courses: 8 
  • Credits: 16 (160 hrs)
  • Learning: Online | On Demand
  • Duration: 8 months (avg. time to complete 4 mths.)
  • Exam(s) 2 M|C exams
  • Certification: Global Accredited Professional Credentials

Certified Senior Operations Manager

  • Level: Senior Manager
  • Courses: 8 
  • Credits: 16 (160 hrs)
  • Learning: Online | On Demand
  • Duration: 8 months (avg. time to complete 4 mths.)
  • Exam(s) 2 M|C exams
  • Certification: Global Accredited Professional Credentials

Operations Management Professional Certificates

Select an Operations and Quality Management Professional Certificate (comprising 3 to 5 certificate courses). Click on the links below to view the programs in detail.

Operations and Quality Management Courses

Prefer to upskill in specific areas? Then click on one of the Global Certificate course links below to learn more and rapidly develop your expertise in vital operations management skill sets.

Course View Course Price Level Action
Managing Service Quality
Managing Service Quality
The focus of this course is on service quality, and helps managers develop the tools and techniques to evaluate service quality, and set standards and processes in place to both maintain and continually improve the quality of service provided to customers.
Original price was: $99.Current price is: $74.
Business improvement techniques
Business Improvement Techniques
This course will also provide you with the skills and frameworks to plan for and successfully lead a small scale business improvement initiative, and help you to build a continuous improvement culture in your organization.
Original price was: $109.Current price is: $81.
Foundations in Quality Management
Foundations in Quality Management
Designed for supervisors and managers new to quality management, or planning the improvement of a quality management system, this course provides a comprehensive introduction to quality management systems, and the contributions the methodologies can make to organizational effectiveness and performance
Original price was: $99.Current price is: $74.
foundations in lean 6 sigma
Foundations in LEAN 6 SIGMA
In this course you will learn about the principles underpinning Lean and 6 Sigma and how to carry out an assessment of the potential for a Lean improvement program in your organization. You will learn how to use several Lean tools and techniques to evaluate the potential for performance improvement, and to make the business case for investment in a Lean initiative.
Original price was: $99.Current price is: $74.
business process improvement
Business Process Improvement
This course provides an introduction to the tools used for business process improvement, such as process mapping, statistical process control, and how to use these tools to improve the three most critical aspects of your business process: time, quality, and cost.
Original price was: $109.Current price is: $81.
Developing Operational Excellence
Developing Operational Excellence
This course will enable senior managers and operations professionals to apply knowledge of business excellence and  identify organization-wide operational improvement opportunities, assess their viability, before developing a comprehensive plan for operational excellence implementation.
$129
Leading an improvement team
Leading an Improvement Team
This course will help you plan for and execute quality and business improvement projects through the formation and leadership of cohesive improvement teams.
Original price was: $109.Current price is: $81.
Solving Problems at work
Solving Problems at Work
Designed for anyone responsible for resolving issues quickly, this Course in the Problem Solving Program will provide an overview of the entire creative problem solving process, as well as introducing key problem solving tools that you can use every day.
Original price was: $99.Current price is: $74.
Managing for efficiency and effectiveness
Managing for Efficiency and Effectiveness
This comprehensive online management course is designed to help experienced supervisors and new middle managers improve the efficiency and effectiveness of their team or business unit. Learn how to set performance standards, measure performance and progress and achieve enhanced control and accountability.
Original price was: $109.Current price is: $81.
Managing quality improvement
Managing Quality Improvement
This comprehensive course will provide you an insight into all the key concepts used by specialists in Continuous improvement, and enable you to successfully lead business improvement initiatives, and help build a continuous improvement culture in your organization.
Original price was: $109.Current price is: $81.
Planning and managing teamwork
Planning and Managing Teamwork
This course is designed for managers tasked with setting up teams to plan for and execute complex team activities.
Original price was: $109.Current price is: $81.
Agile Project Management
Agile Project Management
This course provides a comprehensive introduction to the principles of Agile Management and their application to project management.  Participants will gain an in depth understanding of how the Agile Project Management processes can guide the planning, management and control of successful Agile projects.
$109
Becoming an Agile Manager
Becoming an Agile Manager
This course will provide you an understanding of the core principles and tactics used in agile management. You will also learn how to apply agile in your management role and how to introduce agile principles to your organization.
$109
Supply chain management
Supply Chain Management
This course will provide you with an in-depth insight into the theory, problems, solutions, and best practices of supply chain management, the practical skills and knowledge so that you learn how to manage suppliers and the supply sources, manage logistics and improve the systems and practices used in managing the supply chain.
$119
Managing Physical Resources
Managing Physical Resources
This course is designed for managers responsible for the planning for, purchasing and management of physical resources to support the efficient functioning of a service or manufacturing operations. This course will equip you wit the knowledge to make informed decisions on purchasing and resources management in the organization.
Original price was: $109.Current price is: $81.
Improving Workforce Productivity
Improving Workforce Productivity
In this course you will learn techniques and practices to improve the productivity of your teams and establish a continuous focus on increasing efficiency and effectiveness.
$109
leading projects in the organization
Leading Projects in the Organization
This course in Managing Projects in the Organization is designed for managers leading business projects, or for those team leaders or managers who are in need of a hands on introduction to the concepts, methods and techniques of project management.
$119
Managing projects in the organization
Managing Projects in the Organization
This course in Managing Projects in the Organization is designed for people managing small to medium scale business projects, or for those team leaders or managers who are in need of a hands on introduction to the concepts, methods and techniques of project management.
Original price was: $109.Current price is: $81.
Planning Workplace Projects
Planning Workplace Projects
This Global course in Planning Workplace Projects is designed for people tasked with planning and managing small scale business projects, or for those team leaders or managers who are in need of a hands on introduction to the concepts, methods and techniques of project management. The course is the first of 2 courses in the Managing Projects in the Organization Series. You will learn how to effectively plan for a workplace project, including resources planning, financial planning, developing a complete project plan and framing the communication plan for the project.
Original price was: $99.Current price is: $74.
Project Risk Management
Project Risk Management
This course in Project Risk Management is designed for managers and project professionals seeking to develop the skills and knowledge to effectively plan for and manage risks in medium and larger scale projects.
$109
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FAQs

A Global Management Academy Professional Credential is awarded for completion of a series of courses within a specific business or management skill set. On completion of a set number of courses, candidates will qualify for the Professional Management Credentials. Professional Certificates typically contain between 3 and 5 courrses. Assessment is based on multiple choice quizzes in each course.

A Management Credential from Global Management Academy is awarded for completion of a series of courses across a range of Management Competencies (based on the G-IAM) internationally recognized competency framework. On successful completion of a set number of courses (between 10 and 15), and the associated online multiple choice examinations. candidates are awarded G-IAM qualifications and the associated accredited manager credentials (eg. Accredited Senior Manager, Accredited H-R Manager etc..).

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Assessment in GMA Professional Credential programs takes the form of Online-quizzes (normally 3 in each course). Each quiz has a pass mark of 70% and you can take the quizzes as many times as you wish.

When enrolled in a G-IAM accredited program, candidates will be required to complete online multiple choice examinations (see the brochures for more information).

All Global Management Academy courses and programs are delivered through Online Learning through the Global E-Learning Portal. Each course comprises:

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  • Online Videos
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Each course in the Global Academy carries a number of credits, which demonstrate the amount of study time you have put into your learning. 1 credit is equal to 10 hours of learning. Therefore, if a course has 2 credits, it will take approximately 20 hours of study to complete.

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