Careers in Operations and Quality Management
A career in operations management can offer numerous benefits for those interested in this field. Operations managers are responsible for ensuring that an organization’s operations are efficient, effective, and meet customer needs. Some of the benefits of entering a career in operations management include the opportunity to work with diverse teams, the ability to make a significant impact on an organization’s success, and the potential for career growth and advancement. Additionally, operations managers often work in fast-paced, dynamic environments that require constant problem-solving and critical thinking skills. This can make the job challenging and rewarding, as operations managers are often faced with new and complex challenges that require innovative solutions. Finally, operations management is a field that is in high demand, particularly in industries such as manufacturing, logistics, and healthcare. This means that there are often ample job opportunities and room for career growth and advancement for those who enter this field. Overall, a career in operations management can offer numerous benefits, including the opportunity to work in a dynamic and challenging environment, make a significant impact on an organization’s success, and enjoy a rewarding and fulfilling career.
Operations managers play a critical role in ensuring that an organization’s operations are efficient, effective, and meet customer needs. They are responsible for overseeing all aspects of an organization’s operations, from production and inventory management to logistics and supply chain management. Some of the key roles and responsibilities of operations managers include:
- Planning and organizing: Operations managers are responsible for developing and implementing operational plans and strategies that support the organization’s goals and objectives. This involves working closely with other departments and stakeholders to identify and prioritize operational needs and develop plans to address them.
- Resource management: Operations managers are responsible for managing resources, including personnel, equipment, and materials, to ensure that operations are running smoothly and efficiently. This involves developing and implementing processes and procedures for managing resources, as well as monitoring resource usage to identify areas for improvement.
- Quality control: Operations managers are responsible for ensuring that products or services meet the organization’s quality standards. This involves implementing quality control processes and procedures, monitoring product or service quality, and taking corrective action when necessary.
- Process improvement: Operations managers are responsible for identifying opportunities for process improvement and implementing initiatives to streamline operations and reduce costs. This involves analyzing operational data, identifying bottlenecks and inefficiencies, and developing and implementing process improvement initiatives.
- Risk management: Operations managers are responsible for identifying and mitigating operational risks, such as supply chain disruptions, equipment failure, or regulatory compliance issues. This involves developing and implementing risk management processes and procedures, as well as monitoring and assessing risk on an ongoing basis.
Overall, operations managers play a critical role in ensuring that an organization’s operations are running smoothly and efficiently. They are responsible for managing resources, implementing quality control processes, identifying opportunities for process improvement, and mitigating operational risks. Operations managers must possess strong analytical and problem-solving skills, as well as excellent communication and leadership skills to effectively manage teams and collaborate with other departments and stakeholders.
Here are some of the main types of skills and knowledge required of operations managers:
- Strategic planning: Operations managers must be able to develop and implement strategic plans and initiatives that support the organization’s goals and objectives.
- Process improvement: Operations managers must have strong analytical skills and the ability to identify inefficiencies in operational processes and develop initiatives to streamline operations and reduce costs.
- Resource management: Operations managers must have strong organizational skills and the ability to manage personnel, equipment, and materials to ensure that operations are running efficiently.
- Quality control: Operations managers must have a strong understanding of quality control processes and procedures and the ability to ensure that products or services meet the organization’s quality standards.
- Risk management: Operations managers must have a strong understanding of operational risks and the ability to develop and implement processes and procedures to mitigate these risks.
- Leadership and communication: Operations managers must have strong leadership and communication skills to effectively manage teams, collaborate with other departments and stakeholders, and ensure that everyone is working towards common goals.
- Technical skills: Operations managers must have a strong understanding of the technical aspects of the operations they are managing, whether that involves manufacturing processes, logistics, or supply chain management.
Overall, operations managers must possess a diverse range of skills and knowledge, including strategic planning, process improvement, resource management, quality control, risk management, leadership and communication, and technical skills. These skills and knowledge are critical to ensuring that an organization’s operations are running smoothly and efficiently, and to driving ongoing growth and success.
Here are some examples of typical operations management jobs:
- Production Manager: A production manager is responsible for overseeing the production process and ensuring that production targets are met. They may also be responsible for quality control, managing production staff, and ensuring that safety standards are met.
- Supply Chain Manager: A supply chain manager is responsible for managing the flow of goods and materials from suppliers to customers. They may be involved in procurement, logistics, inventory management, and distribution.
- Operations Director: An operations director is responsible for overseeing all aspects of an organization’s operations, including manufacturing, logistics, supply chain management, and quality control. They may also be involved in strategic planning and business development.
- Process Improvement Manager: A process improvement manager is responsible for identifying inefficiencies in operational processes and developing initiatives to streamline operations and improve efficiency. They may also be responsible for monitoring process performance and making adjustments as needed.
- Logistics Manager: A logistics manager is responsible for managing the movement of goods and materials, including transportation, warehousing, and distribution. They may also be involved in inventory management and supply chain optimization.
- Quality Control Manager: A quality control manager is responsible for ensuring that products or services meet the organization’s quality standards. They may be involved in developing quality control processes and procedures, monitoring quality performance, and making recommendations for improvement.
Overall, operations management jobs can be found in a wide range of industries, including manufacturing, logistics, retail, healthcare, and technology. These jobs typically require strong analytical, leadership, and communication skills, as well as a solid understanding of operational processes and procedures.
Accredited Operations Management Credentials
Select the management level which will enable your career objectives.
Accredited Quality Manager
- Level: 1st.Line Manager
- Courses: 10
- Credits: 20 (200 hrs)
- Learning: Online | On Demand
- Duration: 6 months at 8 hours per week.
- Exam(s) 2 M|C exams
- Certification: Global Accredited Professional Credentials
Accredited Operations Manager
- Level: Middle Manager
- Courses: 10
- Credits: 20 (200 hrs)
- Learning: Online | On Demand
- Duration: 6 months at 8 hours per week.
- Exam(s) 2 M|C exams
- Certification: Global Accredited Professional Credentials
Accredited Senior Operations Manager
- Level: Senior Manager
- Courses: 10
- Credits: 20 (200 hrs)
- Learning: Online ! On Demand
- Duration: 6 months at 8 hours per week.
- Exam(s) 2 M|C exams
- Certification: Global Accredited Professional Credentials
Operations Management Professional Certificates
Select an Operations and Quality Management Professional Certificate (comprising 3 to 5 certificate courses). Click on the links below to view the programs in detail.
Operations and Quality Management Courses
Prefer to upskill in specific areas? Then click on one of the Global Certificate course links below to learn more and rapidly develop your expertise in vital operations management skill sets.
Course | View Course | Price | Level | Action |
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Managing Service Quality
The focus of this course is on service quality, and helps managers develop the tools and techniques to evaluate service quality, and set standards and processes in place to both maintain and continually improve the quality of service provided to customers. |
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Business Improvement Techniques
This course will also provide you with the skills and frameworks to plan for and successfully lead a small scale business improvement initiative, and help you to build a continuous improvement culture in your organization. |
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Foundations in Quality Management
Designed for supervisors and managers new to quality management, or planning the improvement of a quality management system, this course provides a comprehensive introduction to quality management systems, and the contributions the methodologies can make to organizational effectiveness and performance |
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Foundations in LEAN 6 SIGMA
In this course you will learn about the principles underpinning Lean and 6 Sigma and how to carry out an assessment of the potential for a Lean improvement program in your organization. You will learn how to use several Lean tools and techniques to evaluate the potential for performance improvement, and to make the business case for investment in a Lean initiative. |
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Business Process Improvement
This course provides an introduction to the tools used for business process improvement, such as process mapping, statistical process control, and how to use these tools to improve the three most critical aspects of your business process: time, quality, and cost. |
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Developing Operational Excellence
This course will enable senior managers and operations professionals to apply knowledge of business excellence and identify organization-wide operational improvement opportunities, assess their viability, before developing a comprehensive plan for operational excellence implementation. |
$129
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Leading an Improvement Team
This course will help you plan for and execute quality and business improvement projects through the formation and leadership of cohesive improvement teams. |
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Solving Problems at Work
Designed for anyone responsible for resolving issues quickly, this Course in the Problem Solving Program will provide an overview of the entire creative problem solving process, as well as introducing key problem solving tools that you can use every day. |
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Managing for Efficiency and Effectiveness
This comprehensive online management course is designed to help experienced supervisors and new middle managers improve the efficiency and effectiveness of their team or business unit. Learn how to set performance standards, measure performance and progress and achieve enhanced control and accountability. |
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Managing Quality Improvement
This comprehensive course will provide you an insight into all the key concepts used by specialists in Continuous improvement, and enable you to successfully lead business improvement initiatives, and help build a continuous improvement culture in your organization. |
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Planning and Managing Teamwork
This course is designed for managers tasked with setting up teams to plan for and execute complex team activities. |
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Agile Project Management
This course provides a comprehensive introduction to the principles of Agile Management and their application to project management. Participants will gain an in depth understanding of how the Agile Project Management processes can guide the planning, management and control of successful Agile projects. |
$109
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Becoming an Agile Manager
This course will provide you an understanding of the core principles and tactics used in agile management. You will also learn how to apply agile in your management role and how to introduce agile principles to your organization. |
$109
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Supply Chain Management
This course will provide you with an in-depth insight into the theory, problems, solutions, and best practices of supply chain management, the practical skills and knowledge so that you learn how to manage suppliers and the supply sources, manage logistics and improve the systems and practices used in managing the supply chain. |
$119
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Managing Physical Resources
This course is designed for managers responsible for the planning for, purchasing and management of physical resources to support the efficient functioning of a service or manufacturing operations. This course will equip you wit the knowledge to make informed decisions on purchasing and resources management in the organization. |
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Improving Workforce Productivity
In this course you will learn techniques and practices to improve the productivity of your teams and establish a continuous focus on increasing efficiency and effectiveness. |
$109
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Leading Projects in the Organization
This course in Managing Projects in the Organization is designed for managers leading business projects, or for those team leaders or managers who are in need of a hands on introduction to the concepts, methods and techniques of project management. |
$119
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Managing Projects in the Organization
This course in Managing Projects in the Organization is designed for people managing small to medium scale business projects, or for those team leaders or managers who are in need of a hands on introduction to the concepts, methods and techniques of project management. |
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Planning Workplace Projects
This Global course in Planning Workplace Projects is designed for people tasked with planning and managing small scale business projects, or for those team leaders or managers who are in need of a hands on introduction to the concepts, methods and techniques of project management. The course is the first of 2 courses in the Managing Projects in the Organization Series. You will learn how to effectively plan for a workplace project, including resources planning, financial planning, developing a complete project plan and framing the communication plan for the project. |
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Project Risk Management
This course in Project Risk Management is designed for managers and project professionals seeking to develop the skills and knowledge to effectively plan for and manage risks in medium and larger scale projects. |
$109
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FAQs
A Global Management Academy Professional Credential is awarded for completion of a series of courses within a specific business or management skill set. On completion of a set number of courses, candidates will qualify for the Professional Management Credentials. Professional Certificates typically contain between 3 and 5 courrses. Assessment is based on multiple choice quizzes in each course.
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