Description
Building and managing effective workplace relationships will not only make you more engaged and committed to your organization; it can also open doors to key projects, and opportunities for career advancement.
For team leaders and managers, building good relations within the team and between the team and others in the organization is fundamental to the team and the manager’s success. The consequence of not managing relationships effectively is conflict and declining performance. Equally, poor relationship management can lead to
In this course, you will learn how to apply a wide range of essential skills and techniques to continually improve your relationships, and those of your team, both within the team, and with other stakeholders inside and outside your place of work.
COURSE DETAILS
- Suitable For: Team Members and New (First-Line) Managers
- Course Duration: 20 Hours
- Access Duration: You will have access to your course for 90 days from date of purchase
- Certification: Download your Certificate on completion
- Additional Resources: Download Learners manual, additional articles and worksheets
COURSE CONTENTS
This course comprises the following lessons:
Lesson 1 – Getting Started
SECTION 1: EFFECTIVE WORKPLACE RELATIONSHIPS
Lesson 2 – Managing Relationships
Lesson 3 – Knowing your Stakeholders
Video – Knowing your Stakeholders
Lesson 4 – Building Trust and Respect
Video – How to Build Trust
Lesson 5 – Communication and Trust
Manage Effective Workplace Relationships – Quiz 1
SECTION 2: EFFECTIVE COMMUNICATION
Lesson 6 – Managing Internal Communication
Lesson 7 – Using Feedback
Video – Giving Great feedback
SECTION 3: MANAGING CONFLICT
Lesson 8 – Conflict in the Workplace
Video – How to Deal with Workplace Conflicts
Lesson 9 – Resolving Conflict
Lesson 10 – Networking
Video – How to Network Effectively
Lesson 11 – Wrapping-up
Manage Effective Workplace Relationships – Quiz 2
Manage Effective Workplace Relationships – Course Evaluation
CERTIFICATION: DOWNLOAD YOUR CPD CERTIFICATE ON COMPLETION
